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UNLEASH THE WORKFORCE
© 2012-2019 Credly, Inc | Proprietary
© 2012-2019 Credly, Inc | Proprietary
Focus on Skills to Create the
Perfect Workforce
Original Air Date: November 20, 2019
#SkillsForHiring
© 2012-2019 Credly, Inc | Proprietary
Meet Our Panelists
Leah Jewell
Managing Director,
Pearson Employability
Solutions
Pearson
Kevin Streater
Vice President,
ForgeRock University
ForgeRock
#brandingwithdigitalcredentials
Susan Manning
Chief Success
Officer
Credly
© 2012-2019 Credly, Inc | Proprietary
What’s Upskilling?
• Teaching new skills to your workforce in order to future-
proof
• Why are we talking about upskilling?
© 2012-2019 Credly, Inc | Proprietary
Fail to Plan/Plan to Fail
• According to IBM, there are nearly 120 million American
workers who will need to be retrained in the next three
years in order to continue to earn a living
• Upskilling impacts every single sector in the economy
• Automation and AI are changing the way we work
© 2012-2019 Credly, Inc | Proprietary
Is It Even Possible to Prepare for Jobs That Don’t Exist?
• By 2030, there are predicted to be as many as 9% of
jobs in fields that don’t even exist today
• Skills that are transferable are the key to future
success
• Soft-skills need to be reinforced, too
© 2012-2019 Credly, Inc | Proprietary
What Are the Benefits to Upskilling Now?
• Employee Retention
• Higher Productivity
• Improved Culture
• More Equality
© 2012-2019 Credly, Inc | Proprietary
Meet Our Panelists
Leah Jewell
Managing Director,
Pearson Employability
Solutions
Pearson
Kevin Streater
Vice President,
ForgeRock University
ForgeRock
#brandingwithdigitalcredentials
Susan Manning
Chief Success
Officer
Credly
CreatExchangeNewIdeas
Pearson GlobalLearner and EmployerResearch
Learner views toward degrees and lifelong learning
Employer views around needed skills and alternative credentials
How employers should think about up-skilling/re-skilling
Leah Jewell
Managing Director, Pearson
Employability Solutions
@LeahJewell1
9
A lack of candidates with needed hard skills
A lack of candidates with needed
qualifications/certifications
A lack of candidates with required years of
experience
A lack of candidates with needed soft skills
Difficulty competing with benefits packages
Difficulty attracting candidates to the industry
Hiring for diversity
A lack of candidates with the needed
schooling
Low unemployment/competition for jobs
Government regulations
Company not perceived as leading or
cutting-edge
Hiring Challenges: Finding Hard Skills Is Top Challenge
16
• Other challenges include finding those with needed qualifications and certifications or years experience.
• Employers in Brazil, China, and India are more concerned about soft skills than those in other countries.
Denotes top three challenges/country
Which of the following makes hiring for your company difficult today?
Base: Total
Australia Brazil Canada China India UK US
41% 50% 34% 47% 51% 44% 41%
30% 46% 36% 31% 37% 31% 36%
33% 31% 26% 47% 40% 37% 31%
28% 36% 27% 36% 38% 27% 26%
24% 15% 22% 31% 35% 29% 24%
22% 15% 30% 28% 24% 27% 23%
21% 14% 17% 29% 26% 19% 18%
13% 27% 17% 27% 18% 19% 15%
8% 10% 19% 12% 18% 13% 19%
13% 17% 10% 10% 19% 13% 11%
9% 6% 12% 16% 17% 12% 11%
17
Skills Training: Soft Skills Training Is Priority
• Employers are also interested in offering training for these soft skills; Project Management is the only hard skill in the top
tier.
Hard skills Soft skills
Interest in offering training/courses (top 2 box)
Base: Total
55%
Employers agree that
microcredentials are “likely to
diminish the emphasis on degrees
in hiring over the next 5-10 years”
19
Non-degree Credentials: Employer Openness to Alternative Credentials
• 42% of employers actively exploring or already hiring on non-degree credentials in the US
Base: Not currently using formal assessment tool; Note that due to rounding percentages may not add to 100
Which of the following best describes your hiring of employees with only non-degree credentials?
Have always hired
only non-degree
credentials
Considering,
actively exploring,
or started hiring
only non-degree
credentials
Don’t today and not
likely to in the near
future
20
Non-degree Credentials: Employer Openness Spans Industries
• This openness to non-degree credentials is consistent across industries, with the exception of a few (e.g. Retail) who are
more likely to have always hired such credentials.
• Health care and Professional service employers are more likely not to hire today or in the future
Base: Not currently using formal assessment tool; Note that due to rounding percentages may not add to 100
Have always hired
only non-degree
credentials
Considering,
actively exploring,
or started hiring
only non-degree
credentials
Don’t today and not
likely to in the near
future
Which of the following best describes your hiring of employees with only non-degree credentials?
Despite this openness, employers
aren’t necessarily equipped to
evaluate non-degree credentials and
often default to traditional
credentials like Bachelor’s Degrees.
How Can Employers
Think About Skills
and Credentials?
• Map job descriptions to
skills/capabilities
• Inform, Create, Endorse, Validate skill
based learning/assessment and digital
credentials
• Open hiring practices to account for
validated digital credentials
22
Transforming Workforce
Skills Development
November 2019
25
Copyright © 2019 ForgeRock. All rights reserved
2010
founded
580+
employees
worldwide 750+
Digital
Identity
Management
30+
CUSTOMERS COUNTRIES
Billions
IDENTITIES
/FORGEROCK FACTS
26
Copyright © 2019 ForgeRock. All rights reservedCopyright © 2019 ForgeRock. All rights reserved
“Just Identity” is not enough.
We need context.
/MODERN IDENTITY MANAGEMENT
27
Copyright © 2019 ForgeRock. All rights reserved 28
/CONTEXT AND RELATIONSHIPS
Uses
Located at
Work assigned
Lives at
Located at
Copyright © 2019 ForgeRock. All rights reserved 29
Upskilling, or retraining, the
workforce of today in order to thrive
tomorrow is top of mind for many
organizations.
In an increasingly automated world, training
workers to have skills that translate into a
modern workforce is not only good for them
but good for the organizations needing to fill
those roles as well.
What tactical ways are there that an
organization can teach their existing
workforce new skills ahead of new
technology.
/UPSKILLING AND RESKILLING THE WORKFORCE
Copyright © 2019 ForgeRock. All rights reserved
COACH THE
CUSTOMER
TEACH THE
TRIBE
SUPPORT
THE
SUPPORT
BOLSTER
THE
BUSINESS
We teach our
customers and
partners how to use
ForgeRock products.
We can assist our
employees with knowledge
on ForgeRock products
that is needed to support
their understanding and
development.
TRAIN
INFORM
SUPPORT
CERTIFY
ACCREDIT
Training leads to
knowledgeable customers
who can phrase questions
more precisely and
understand what can be
achieved with ForgeRock i.e.
customer and support can
work more effectively on an
individualised solution.
Training is an important
value added and a
compelling sales argument.
With a global network of
training partners, we offer
on-site, classroom, and
online courses globally.
/FORGEROCK UNIVERSITY
30
Copyright © 2019 ForgeRock. All rights reserved
» Partners are strategically important to ForgeRock
» We do not do project delivery, intentionally
» We needed a means to measure readiness of our partner community i.e. they are
competent to install and configure our products
» Problem we had was that our approach to tracking progression was ‘ad-hoc’ based on
reports from our Training Management System
» Certification exams are ‘too blunt’
» Lack of motivation for partners to progress through the curriculum
/WHO IS IN YOUR WORKFORCE?
31
Copyright © 2019 ForgeRock. All rights reserved
» Early in 2018, ForgeRock University launched the Partner Academy to better understand
the competence of our employee and partner community
» The project resulted in multiple streams of activity being undertaken:
» The implementation of a badging program to support the existing ForgeRock classes
» The development of the initial ‘pathways’ for employees and partners to follow
» The creation of a portal for students to be able see their progress
» The automation of badge issuing against course completion
/FORGEROCK PARTNER ACADEMY
32
Copyright © 2019 ForgeRock. All rights reserved
Clear end point Staged progression Modules of learning
Continual
assessment
Support and
guidance
Recognition of
achievement at each
module and stage
/KEY ELEMENTS OF AN ENGAGING WORKFORCE PROGRAM
33
Copyright © 2019 ForgeRock. All rights reserved
/CREDENTIALING PROGRAM
34
Copyright © 2019 ForgeRock. All rights reserved
Skills Hierarchy
35
Low Level Terminology
High Level Product Features
Key Phrases
Company ForgeRock
Digital Identity
Authentication
SAML OAuth2
Authorization
XACML
ForgeRock
Identity Platform
ForgeRock
Access Manager
ForgeRock
Identity
Manager
/BADGE META DATA
Copyright © 2019 ForgeRock. All rights reserved
/FORGEROCK PARTNER ACADEMY
36
Copyright © 2019 ForgeRock. All rights reserved
/GAMIFICATION OF LEARNING PATHS
37
© 2019 ForgeRock. All rights reserved.
/LEARNING PATHS
38
Copyright © 2019 ForgeRock. All rights reserved
/LEARNING PATHS
39
Copyright © 2019 ForgeRock. All rights reserved
Student registers
for class on
Backstage enrolls
student in event on
Student attends
class/LMS Event
Administrate detects
when student has
met completion criteria
Administrate issues
request to Acclaim
to issue badge
Backstage updates
records from Acclaim
and Administrate
Badge issued
to earner
Digital Badge Automation
/CREDENTIALING PROGRAM
40
Copyright © 2019 ForgeRock. All rights reserved
Student attends
class/LMS Event
API
API
API
Digital Badge Automation
/CREDENTIALING PROGRAM
41
Copyright © 2019 ForgeRock. All rights reserved
Expert
Instructor or
video
Virtual Lab
Environment
eBooks &
Student Guide
DIGITAL BADGES
• Provide delegates with the tools necessary
to achieve their professional goals
• Support them with a digital version of their
credentials when they have successfully
passed our courses
• Concrete evidence of what they have
achieved and are now capable of
comprised in a way that is simple, trusted
and can be easily verified in real-time.
/FORGEROCK TECHNICAL TRAINING
42
Copyright © 2019 ForgeRock. All rights reservedCopyright © 2019 ForgeRock. All rights reserved
Curriculum Path
/CREDENTIALING PROGRAM
43
Copyright © 2019 ForgeRock. All rights reserved
/WANT TO BE A FORGEROCK EXPERT?
44
Copyright © 2019 ForgeRock. All rights reserved
Avg. 1,100 badges per quarter
Cumulative Badges
/CREDENTIALING PROGRAM
45
Copyright © 2019 ForgeRock. All rights reserved Data collected by Acclaim, 2019
Acceptance Rate
/CREDENTIALING PROGRAM
46
Copyright © 2019 ForgeRock. All rights reserved Data collected by Acclaim, within last 6 months
Acceptance Rate
/CREDENTIALING PROGRAM
47
Copyright © 2019 ForgeRock. All rights reserved 48
/CEdMA EUROPE INNOVATION AWARD
Copyright © 2019 ForgeRock. All rights reserved
» The move to digital credentialing has shown that it is possible to take a well-established
learning program and migrate it to a richer, more engaging experience that will
enhance your workforce skills
» The challenge is getting the tools and structures right as once they are released, you
can’t go back!
/TAKE AWAYS
49
© 2012-2019 Credly, Inc | Proprietary
Questions?
© 2012-2019 Credly, Inc | Proprietary
Download Our New Whitepaper
UNLEASH THE WORKFORCE
© 2012-2019 Credly, Inc | Proprietary

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Credly upskilling webinar final

  • 1. UNLEASH THE WORKFORCE © 2012-2019 Credly, Inc | Proprietary
  • 2. © 2012-2019 Credly, Inc | Proprietary Focus on Skills to Create the Perfect Workforce Original Air Date: November 20, 2019 #SkillsForHiring
  • 3. © 2012-2019 Credly, Inc | Proprietary Meet Our Panelists Leah Jewell Managing Director, Pearson Employability Solutions Pearson Kevin Streater Vice President, ForgeRock University ForgeRock #brandingwithdigitalcredentials Susan Manning Chief Success Officer Credly
  • 4. © 2012-2019 Credly, Inc | Proprietary What’s Upskilling? • Teaching new skills to your workforce in order to future- proof • Why are we talking about upskilling?
  • 5. © 2012-2019 Credly, Inc | Proprietary Fail to Plan/Plan to Fail • According to IBM, there are nearly 120 million American workers who will need to be retrained in the next three years in order to continue to earn a living • Upskilling impacts every single sector in the economy • Automation and AI are changing the way we work
  • 6. © 2012-2019 Credly, Inc | Proprietary Is It Even Possible to Prepare for Jobs That Don’t Exist? • By 2030, there are predicted to be as many as 9% of jobs in fields that don’t even exist today • Skills that are transferable are the key to future success • Soft-skills need to be reinforced, too
  • 7. © 2012-2019 Credly, Inc | Proprietary What Are the Benefits to Upskilling Now? • Employee Retention • Higher Productivity • Improved Culture • More Equality
  • 8. © 2012-2019 Credly, Inc | Proprietary Meet Our Panelists Leah Jewell Managing Director, Pearson Employability Solutions Pearson Kevin Streater Vice President, ForgeRock University ForgeRock #brandingwithdigitalcredentials Susan Manning Chief Success Officer Credly
  • 9. CreatExchangeNewIdeas Pearson GlobalLearner and EmployerResearch Learner views toward degrees and lifelong learning Employer views around needed skills and alternative credentials How employers should think about up-skilling/re-skilling Leah Jewell Managing Director, Pearson Employability Solutions @LeahJewell1 9
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  • 16. A lack of candidates with needed hard skills A lack of candidates with needed qualifications/certifications A lack of candidates with required years of experience A lack of candidates with needed soft skills Difficulty competing with benefits packages Difficulty attracting candidates to the industry Hiring for diversity A lack of candidates with the needed schooling Low unemployment/competition for jobs Government regulations Company not perceived as leading or cutting-edge Hiring Challenges: Finding Hard Skills Is Top Challenge 16 • Other challenges include finding those with needed qualifications and certifications or years experience. • Employers in Brazil, China, and India are more concerned about soft skills than those in other countries. Denotes top three challenges/country Which of the following makes hiring for your company difficult today? Base: Total Australia Brazil Canada China India UK US 41% 50% 34% 47% 51% 44% 41% 30% 46% 36% 31% 37% 31% 36% 33% 31% 26% 47% 40% 37% 31% 28% 36% 27% 36% 38% 27% 26% 24% 15% 22% 31% 35% 29% 24% 22% 15% 30% 28% 24% 27% 23% 21% 14% 17% 29% 26% 19% 18% 13% 27% 17% 27% 18% 19% 15% 8% 10% 19% 12% 18% 13% 19% 13% 17% 10% 10% 19% 13% 11% 9% 6% 12% 16% 17% 12% 11%
  • 17. 17 Skills Training: Soft Skills Training Is Priority • Employers are also interested in offering training for these soft skills; Project Management is the only hard skill in the top tier. Hard skills Soft skills Interest in offering training/courses (top 2 box) Base: Total
  • 18. 55% Employers agree that microcredentials are “likely to diminish the emphasis on degrees in hiring over the next 5-10 years”
  • 19. 19 Non-degree Credentials: Employer Openness to Alternative Credentials • 42% of employers actively exploring or already hiring on non-degree credentials in the US Base: Not currently using formal assessment tool; Note that due to rounding percentages may not add to 100 Which of the following best describes your hiring of employees with only non-degree credentials? Have always hired only non-degree credentials Considering, actively exploring, or started hiring only non-degree credentials Don’t today and not likely to in the near future
  • 20. 20 Non-degree Credentials: Employer Openness Spans Industries • This openness to non-degree credentials is consistent across industries, with the exception of a few (e.g. Retail) who are more likely to have always hired such credentials. • Health care and Professional service employers are more likely not to hire today or in the future Base: Not currently using formal assessment tool; Note that due to rounding percentages may not add to 100 Have always hired only non-degree credentials Considering, actively exploring, or started hiring only non-degree credentials Don’t today and not likely to in the near future Which of the following best describes your hiring of employees with only non-degree credentials?
  • 21. Despite this openness, employers aren’t necessarily equipped to evaluate non-degree credentials and often default to traditional credentials like Bachelor’s Degrees.
  • 22. How Can Employers Think About Skills and Credentials? • Map job descriptions to skills/capabilities • Inform, Create, Endorse, Validate skill based learning/assessment and digital credentials • Open hiring practices to account for validated digital credentials 22
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  • 26. Copyright © 2019 ForgeRock. All rights reserved 2010 founded 580+ employees worldwide 750+ Digital Identity Management 30+ CUSTOMERS COUNTRIES Billions IDENTITIES /FORGEROCK FACTS 26
  • 27. Copyright © 2019 ForgeRock. All rights reservedCopyright © 2019 ForgeRock. All rights reserved “Just Identity” is not enough. We need context. /MODERN IDENTITY MANAGEMENT 27
  • 28. Copyright © 2019 ForgeRock. All rights reserved 28 /CONTEXT AND RELATIONSHIPS Uses Located at Work assigned Lives at Located at
  • 29. Copyright © 2019 ForgeRock. All rights reserved 29 Upskilling, or retraining, the workforce of today in order to thrive tomorrow is top of mind for many organizations. In an increasingly automated world, training workers to have skills that translate into a modern workforce is not only good for them but good for the organizations needing to fill those roles as well. What tactical ways are there that an organization can teach their existing workforce new skills ahead of new technology. /UPSKILLING AND RESKILLING THE WORKFORCE
  • 30. Copyright © 2019 ForgeRock. All rights reserved COACH THE CUSTOMER TEACH THE TRIBE SUPPORT THE SUPPORT BOLSTER THE BUSINESS We teach our customers and partners how to use ForgeRock products. We can assist our employees with knowledge on ForgeRock products that is needed to support their understanding and development. TRAIN INFORM SUPPORT CERTIFY ACCREDIT Training leads to knowledgeable customers who can phrase questions more precisely and understand what can be achieved with ForgeRock i.e. customer and support can work more effectively on an individualised solution. Training is an important value added and a compelling sales argument. With a global network of training partners, we offer on-site, classroom, and online courses globally. /FORGEROCK UNIVERSITY 30
  • 31. Copyright © 2019 ForgeRock. All rights reserved » Partners are strategically important to ForgeRock » We do not do project delivery, intentionally » We needed a means to measure readiness of our partner community i.e. they are competent to install and configure our products » Problem we had was that our approach to tracking progression was ‘ad-hoc’ based on reports from our Training Management System » Certification exams are ‘too blunt’ » Lack of motivation for partners to progress through the curriculum /WHO IS IN YOUR WORKFORCE? 31
  • 32. Copyright © 2019 ForgeRock. All rights reserved » Early in 2018, ForgeRock University launched the Partner Academy to better understand the competence of our employee and partner community » The project resulted in multiple streams of activity being undertaken: » The implementation of a badging program to support the existing ForgeRock classes » The development of the initial ‘pathways’ for employees and partners to follow » The creation of a portal for students to be able see their progress » The automation of badge issuing against course completion /FORGEROCK PARTNER ACADEMY 32
  • 33. Copyright © 2019 ForgeRock. All rights reserved Clear end point Staged progression Modules of learning Continual assessment Support and guidance Recognition of achievement at each module and stage /KEY ELEMENTS OF AN ENGAGING WORKFORCE PROGRAM 33
  • 34. Copyright © 2019 ForgeRock. All rights reserved /CREDENTIALING PROGRAM 34
  • 35. Copyright © 2019 ForgeRock. All rights reserved Skills Hierarchy 35 Low Level Terminology High Level Product Features Key Phrases Company ForgeRock Digital Identity Authentication SAML OAuth2 Authorization XACML ForgeRock Identity Platform ForgeRock Access Manager ForgeRock Identity Manager /BADGE META DATA
  • 36. Copyright © 2019 ForgeRock. All rights reserved /FORGEROCK PARTNER ACADEMY 36
  • 37. Copyright © 2019 ForgeRock. All rights reserved /GAMIFICATION OF LEARNING PATHS 37
  • 38. © 2019 ForgeRock. All rights reserved. /LEARNING PATHS 38
  • 39. Copyright © 2019 ForgeRock. All rights reserved /LEARNING PATHS 39
  • 40. Copyright © 2019 ForgeRock. All rights reserved Student registers for class on Backstage enrolls student in event on Student attends class/LMS Event Administrate detects when student has met completion criteria Administrate issues request to Acclaim to issue badge Backstage updates records from Acclaim and Administrate Badge issued to earner Digital Badge Automation /CREDENTIALING PROGRAM 40
  • 41. Copyright © 2019 ForgeRock. All rights reserved Student attends class/LMS Event API API API Digital Badge Automation /CREDENTIALING PROGRAM 41
  • 42. Copyright © 2019 ForgeRock. All rights reserved Expert Instructor or video Virtual Lab Environment eBooks & Student Guide DIGITAL BADGES • Provide delegates with the tools necessary to achieve their professional goals • Support them with a digital version of their credentials when they have successfully passed our courses • Concrete evidence of what they have achieved and are now capable of comprised in a way that is simple, trusted and can be easily verified in real-time. /FORGEROCK TECHNICAL TRAINING 42
  • 43. Copyright © 2019 ForgeRock. All rights reservedCopyright © 2019 ForgeRock. All rights reserved Curriculum Path /CREDENTIALING PROGRAM 43
  • 44. Copyright © 2019 ForgeRock. All rights reserved /WANT TO BE A FORGEROCK EXPERT? 44
  • 45. Copyright © 2019 ForgeRock. All rights reserved Avg. 1,100 badges per quarter Cumulative Badges /CREDENTIALING PROGRAM 45
  • 46. Copyright © 2019 ForgeRock. All rights reserved Data collected by Acclaim, 2019 Acceptance Rate /CREDENTIALING PROGRAM 46
  • 47. Copyright © 2019 ForgeRock. All rights reserved Data collected by Acclaim, within last 6 months Acceptance Rate /CREDENTIALING PROGRAM 47
  • 48. Copyright © 2019 ForgeRock. All rights reserved 48 /CEdMA EUROPE INNOVATION AWARD
  • 49. Copyright © 2019 ForgeRock. All rights reserved » The move to digital credentialing has shown that it is possible to take a well-established learning program and migrate it to a richer, more engaging experience that will enhance your workforce skills » The challenge is getting the tools and structures right as once they are released, you can’t go back! /TAKE AWAYS 49
  • 50. © 2012-2019 Credly, Inc | Proprietary Questions?
  • 51. © 2012-2019 Credly, Inc | Proprietary Download Our New Whitepaper
  • 52. UNLEASH THE WORKFORCE © 2012-2019 Credly, Inc | Proprietary