SPC19 - What's new and what's next: Microsoft Kaizala Kaizala is a simple and secure mobile messaging app that brings unique capabilities to Microsoft 365, connecting people both inside and outside of an organization's directory. Kaizala is now globally available and will integrate with Microsoft Teams over time. Join this session to learn what’s new in the product and how you can leverage Kaizala’s open directory, in-built action cards and extensible platform to enable new scenarios.

1. A simple and secure mobile work management and messaging app

3. Download Microsoft Kaizala on your
mobile device NOW!
We will be using Kaizala together during this session

4. AGENDA
• Intelligent Workplace landscape
• Microsoft Kaizala intro and announcements
• Product Demo
• Microsoft Kaizala product overview
• Action plan

5. Microsoft Kaizala empowers Philippine Airlines

6. The Intelligent Workplace

7. The intelligent workplace is top of mind for business leaders
$4M$6.7M 80%
Average cost of a data
breach
Disconnected workforce
With timely access to tools and
information, FLWs saved $6.7
million in time over 3 years.
of employees use non-
approved apps for work

8. Microsoft Kaizala
A simple and secure mobile work management and messaging app
Secure work management
and messaging
Connect your networks with an open-
directory model
Digitize business processes with
action cards
• Work management (surveys, training,
jobs etc.) integrated with chat, audio
and video
• Enterprise-grade security, compliance
and data ownership
• Integrated as part of Microsoft 365
• Phone-number based identity for easy
on-boarding, and simple use
• Flexible group types: 1-to-1, flat,
hierarchical and hub-and-spoke
• Large group communication and
announcements up to millions of people
• Custom action cards, workflow, and
reporting, including offline support
• Extensible platform for building micro-
apps and LOB integration
• Gain insights with advanced analytics
and PowerBI

9. Office 365 allows easy collaboration within your organization
Information
workers
Management
Office staff
Within your organization directory
AZURE ACTIVE DIRECTORY
Built-in enterprise
security and
compliance

10. The modern workforce demands a secure way to connect externally
Information
workers
Management
Office staff
Within your org. directory
AZURE ACTIVE DIRECTORY
Firstline workers
Field service
Task workers
Retail clerks
Nurses
Shop-floor workers
Contract staff
Agents
External networks
Vendors / Suppliers
Wholesalers
Customers
Partners
Volunteers
Citizens
Patients
Outside your org. directory
OPEN DIRECTORY
Built-in enterprise
security and
compliance

11. Kaizala
Customer Needs Customer Needs
Hub for chat, calling, meetings and collaboration with Office 365 apps Collaborate within and outside your organization via phone number identity
Conduct meetings with stakeholders from any device Manage tasks and automate workflows outside your organization
Tailored vertical solutions; shifts, priority notifications & EHR integration Stay connected with stakeholders offline, and in low-latency or remote locations
Advanced IT controls and administration Maintain undisrupted work flow despite an impermanent or high turn-over workforce
Collaborate with internal and external contacts Deploy Kaizala fast and manage simply in G2C, B2C and B2B connections
We enable safe collaboration within and outside your directory
Microsoft Teams
Integrated with
Microsoft 365
Built-in enterprise
security and compliance
Extensible for
custom integrations
Streamlined deployment,
administration, and reporting

12. Experience seamless communication when product features intersect
Microsoft Teams Kaizala
Collab & communicate with
chat, calling and meetings:
Open directory and authentication:
Multimedia chat:
1:1
Group
Audio (VoIP) and video
Power Platform
Workflow
LOB integration
Built-in enterprise
security and
compliance
Deep integration with Office 365:
Advanced IT administration
Flexible groups:
Built-in action cards:
• Offline access
• Phone-number based identities
(AAD optional)
• Connect to external networks
• Options including hub and
spoke and hierarchical
• Private and public
• Scale to millions of users
• Surveys and poll announcements
• Jobs, training and tasks
• Inside your organization
• External guests (email based)
• Yammer
• SharePoint Online
• Office Apps
Tailored industry solutions
• Healthcare, EDU and Retail

13. Upcoming: trusted apps integrate to provide a unified solution
AZURE ACTIVE DIRECTORY OPEN DIRECTORY
Microsoft Teams
Built-in enterprise
security and
compliance
Information workers
External networks
Firstline workers
Users Within and Outside your organization directory

15. Rich types of groups Action cards
Profile
Manageable actions

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24. manage.kaiza.la

25. manage.kaiza.la

26. manage.kaiza.la

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28. text, voice, video, and live-location
Coordinate frequently-used tasks “Actions”,
simple task
assignment workflow and real-time status tracking
respond to Actions effortlessly

29. Advanced IT
Microsoft Intun
multi-factor authentication
Encryption
Compliance leadership
Tier C compliant

30. Sign-up using just a phone-number
Link your Office 365 account
large groups groups within groups
organization structure
hierarchical group support manage

31. Digitize business processes with action cards
Configure custom Actions based on your organization’s needs
Leverage open APIs to integrate with existing workflows,
applications, systems, and Line of Business applications
Publish Surveys directly from Excel to Kaizala and aggregate
responses.
Leverage Microsoft Flow to post messages, actions and
retrieve aggregated responses
Easily summarize responses from large numbers of users (such
as to a poll or job request) through auto-created aggregated
reports
Create customizable reports based on your organization’s
needs, and gain actionable insights with Power BI

32. Simple chat New network models
Flexible group types with Kaizala
1
2
3 4
Large group size Publicly discoverable Geo-fenced Temporal

33. RETAIL GVMT / EDUTRANSPORTATIONMANUFACTURINGBFSIHEALTHCARE

34. Customer connections
Engage with your customers in
public groups owned by your
organization, take in-app orders
Kaizala addresses new customer usage scenarios
Gathering Field Insights
Get better insights from the field
such as field agents by capturing
data through surveys and polls
Training and Onboarding
Train your external firstline workforce
by sending them multi-media training
assets in chat, including videos
Real-time Monitoring
Record and monitor real-time data
such as a patient’s vital stats, track
live location
Real-Time Event Coordination
Coordinate all on-site aspects of
large-scale events over chat – easily
add all external stakeholders
Integrate with LOB system
Bring data from your LOB systems
such as CRM, EMR, inventory
management etc. into the Kaizala
chat interface and vice versa
Government to Citizen Connect
Government to citizen connect in
public groups for real-time
governance
Community and fan-club
connections
Engage community members and
turn them into fans – share resources
Firstline Engagement
Send notifications to contingent or
seasonal staff regarding key events,
celebrate successes etc.

35. Kaizala free app
Kaizala Pro
Kaizala Pro standalone

36. • Global availability in Office 365
SKU plans
• Right to Left (RTL) Support
• New languages support (O365
Tier 1 languages)
• Survey enhancements
• AAD sync available globally and
on by default
• @mentions
• Web app General Availability
• Email invitation
• SMS invitation (markets limited)
• Search users in open directory
• Media seen / read receipts
• Adoption and engagement
reports
• Membership policy for
restricting members to internal
org members only
• Kaizala org admin role
• Single sign on experience
Available soon Later this year
• Global availability in Office 365
SKU plans
• Integration into Microsoft Teams
• Expanded languages
• @mentions
• Web app General Availability
Top of mind

37. Download Kaizala today
Identify use case scenario for your
organization
Enable employees to use
Kaizala
Interact using secure chat
Digitize field data collection
Derive insights from data reports
Extend Business process to
mobile
Surface work flows and LoB apps as
Kaizala actions
DownloadtheApp Learnmore:Microsoft.com/Kaizala

38. Microsoft and N-Frnds digitally enable and transform SMBs in
Indonesia with Kaizala

39. Thank you Questions
aka.ms/SPC/Sessions/BRK171 Share slides and resources from this session
aka.ms/SPC/Sessions/Kaizala Learn more from related sessions at SPC19
aka.ms/kaizala/Resources Explore resources for deployment and adoption
aka.ms/kaizalablog Stay up to date on the latest product news
aka.ms/kaizala/Feedback Give us feedback and input to shape the future
aka.ms/M365Roadmap Discover what’s coming with the Microsoft 365 Roadmap
#SPC19 Follow us and share this session
Download Kaizala today Enable employees with Kaizala Extend business process to mobile

40. Thank you