1. PATRICE A. ROLAND
OBJECTIVE
To utilize my work experience securing a position in a company where career growth is obtained through hard work and dedication.
SUMMARY QUALIFICATION’S
Highly skilled Administrative/Office Assistant with a strong background in successful business strategies and innovative operational solutions. I’ve
had extensive experience with a broad range of professional and administrative positions in addition, with exceptional customer support capabilities.
Accustomed to fast-paced environments where deadlines are a priority some of my key strengths and achievements include:
♦ Well developed interpersonal communicational skills with large-scale business clients, with the ability to successfully interact with an
exceptionally diverse range of customers and business partners.
♦ Exceptional organizational, time-management, and communication skills with the flexibility and experience required to adjust to rapidly
changing schedules and shifting priorities including the ability to complete high-level projects, organize large meetings and maintain strict
confidentiality.
♦ A hands-on problem solver and critical thinker who can quickly learn new systems, with experience in a variety of office management
software systems including contact management software and Microsoft Office.
I offer a level of versatility that can make a real difference within your company. If you’re seeking a qualified and productive individual who looks at
challenges as opportunities to learn, then I believe I am the right person for the job.
OFFICE PROFICIENCIES
Microsoft Office, Lotus Notes, Report Express, ELVIS, EPIC, IDX, C3, RAS, SAP, WORKS, KRONOS, PHS14, STAR, CMHC5, AS400
PROFESSIONAL EXPERIENCE
QuintilesIMS (Biogen) Durham, NC
Jan., 2015 – Present
Sr. Administrative Assistant/Admin. Coordinator
Responsible for meeting scheduling for Vice President; coordinate travel arrangements for staff; responsible for expenses reporting and follow up in a
timely manner; schedule, attend team meetings WebEx/teleconference; coordinate internal/external meetings, as needed by staff; data collection for
protocol amendments metric partnership dashboard; expense report management; prepare and submit expenses and address expense questions; book
and update travel needs/requests; ensure that communications are promptly/accurately dispatched; ordering supplies; receive, photocopy, distribute,
and file a variety of incoming and outgoing correspondence and reports; communicating with people outside the organization, and other external
sources in person or by telephone or e-mail developing constructive and cooperative working relationships with others; providing information to
supervisors, co-workers, and subordinates by telephone, e-mail, or in person; produce and maintain process flow charts and organizational charts for
department SharePoint; planning, coordination, and preparation of major business meetings, luncheons, and dinners involving both internal and
external clients, departments and companies; filter mail and disperse and handle as appropriate; conference room bookings; hotel room block
coordination internal/external; IT contact upgrading of hardware/software systems within department and coordination of facility maintenance as
needed; prepare slide presentation; send meeting notifications internal/external, as needed; processing information compiling, categorizing, verifying
information or data; other administrative duties as requested.
PDS Tech (Biogen) Durham, NC
Sept., 2014 - Jan., 2015
Admin. Coordinator
Received incoming documentation from patients, physician offices and other sources that authorize the enrollment of individuals into the services of
Patient Services via fax and mail. Reviewed received information for completeness/accuracy. Entered data into Siebel from multi-page documents
while using technology simultaneously for availability to Case Managers and other PS employees. Maintained thorough knowledge of SOPs,
frequently changing job aids and process changes. Reviewed forms from physician offices indicating that a patient has been prescribed a BIIB product.
Entered accurate patient/physician information in a timely manner into the department's customer relations management (CRM). Contacted physician
offices to retrieve complete/accurate TOUCH enrollment forms to initiate the case management process. Consulted/communicated with Case
Managers on accuracy of information. Researched inaccurate/incomplete information by querying the database for pending information. Handled the
flipping of the queue to ensure forms are reviewed for adverse events and ensure they are reported in a timely fashion.
UNC Hospital Chapel Hill, NC
March, 2014 - July, 2014
Administrative Representative
Responsible for efficient daily operations of Imaging Support Services within the MRI Department; utilized Epic to perform the following duties:
patient check-in for US, X-Ray (adult & pediatrics), CT, QDR, Nuclear Medicine, Fluoroscopy, MRI & VIR, scheduled add-on CT’s and MRI’s,
contacted physicians/attending when orders required updates/changes as per the reading room radiologist; provided customer service to patients,
physicians and other UNC Health Care staff; sent/received faxes; answered multiple phone lines; assisted internal/external patients/clinics with
inquires; incidental duties as assigned by the Administrative Support Supervisor.
Apex Staffing Services (Fidelity Investments) Raleigh, NC
Oct., 2013 – March, 2014
Business Coordinator
Documented information along with data entry; coordinated with technicians and associates to solve issues and tracking until completed;
coordinated/maintained spreadsheet monitoring the installation of computer programs and systems updated processes to improve efficiency; liaison
between technicians and staff with assistance solving computer related problems, such as malfunctions and program problems; consulted with
4615 Mill Village Road
Raleigh, NC 27612
PatriceRoland@ymail.com
973-392-7768

2. management to ensure agreement on system principles; conferred with associates regarding the nature of the information processed or computation
needed; determined computer software or hardware needed to set up or alter.
Duke University Hospital Durham, NC
Sept., 2011–Sept., 2012
Administrative Assistant
Provided administrative support for the Administrative Director of Cardiac Diagnostic Unit as well as the CDU management staff;
coordinated/scheduled meetings for CDU as the administrative liaison and supporting committees, confirmed attendees, speakers, logistics and facility
needs; created/edited and coordinated the distribution of departmental reports; compiled/sort data and gather information for special projects; prepared
documents for presentations; assisted with the preparation of the departmental budgets create, maintained/edited, financial/budget reports, monitored,
verified/reconciled expenditure of budgeted funds; reconciled patient charge list daily; daily indicator/C3 comparison; configured COGNOS late
charges spreadsheet, coordinated contracts for purchases including reconciliation of expenditures; maintained daily calendar; processed
invoices/vouchers/expense reports, maintained P-card transaction; ordered departmental supplies; entered service request; created correspondence,
memorandums, reports, charts/graphs, fax, filing, coping, scheduled conference room reservations; payroll maintenance/changes; organized employee
records, (i.e. new-hire, vacation, personal, certificates, sick, disability); incidental duties as assigned.
Liberty Health
Jersey City, NJ
Jan., 2008 – Sept., 2011
Administrative Assistant (Addiction/ Psychiatric Services)
Provided assistance to Director/Supervisor and prepared administrative paperwork related to the departments development; daily administrative
support to the Addictions Department; worked with other group secretaries to support administrative activities within the Psychiatric team; provided
overflow call relief for Access Center, greeted clients and processed applications; assigned all intakes according to the programs policies and
procedures; scheduled appointments electronically within the PHS & STAR system; logged all RIC’s (Record of Initial Contact)
electronically/manually for future reference and tracking purposes within the CMHC5 system; maintained research databases for various projects;
processed urinalysis records, reported the results as well as recorded/tracked for billing issued by US Probation; liaison with clients, various vendors
regarding pricing/quotes/purchases; documentation preparation/distribution, group calendar maintenance, mail distribution, office supply management,
submitted services work requests for office equipment maintenance/repair, backup time card proxy entries within Kronos system; conference room
scheduling and meeting organization; organized/maintained office files/logs, tracked/shipped patient discharge records; created all employee records;
supplementary responsibility as allocated.
Remx Staffing Service (NYK Lines, Hess, American Standard, various long-term assignments) Woodbridge, NJ
Nov., 2003 – Jan., 2008
Office Manager - Administrative Assistant
Provided various secretarial functions: prepared correspondences, memorandums, faxing, copying, filing, distributed mail, scheduled
meetings/conferences, provided phone coverage and maintained daily calendar, backup to the receptionist for overflow calls; prepared/maintained
tenant rental payments/issues and service request forms/logbook, answered calls for emergencies/complaints, contacted service contractors for repairs,
maintained secure/confidential files for new/current tenants’ (252), received/processed applications, conducted annual re-certification of eligibility;
processed/printed invoices, tax returns, W-2, W-3, 1099 and 1096 forms, extensions, new client files; maintained track of tax returns and extension
due dates within the PPC Tracker database; created material descriptions/entered invoices, ran/updated Fill Rate reports all within the SAP system;
reconciled physical inventories of regional rail yards with ETC system, daily EDI cleanup for various rails yards, expedited outstanding equipment;
ran account payable reports, vouchers and adjustment to entries, inputted/updated vendor information all within the Solomon IV system; acted as a
liaison between employees and insurance companies regarding disability claims; received/processed applications; notified the service provider of the
newly enrolled insured; logged provider panel request and distributed information packets; notified claims offices and sent out claims kits to the
insured; wrote and issued vouchers; received checks and distributed to vendors, customer service (dealt with insured objectives/suggestions), PLN1
adjustments; history line; T-checks; processed sales; issuance/certificate deposits; assisted in the training of new hires; maintained the integrity of
optioned records via CMS and AS400 system; assisted the VP of Operation’s in ensuring that insurance licenses and continuing education credits for
all employees/sub-producers were current, assisted the Financial Administrator with maintenance of the “Broker DB” system, data reports, benefit/rate
comparisons; trained/managed receptionist; created/maintained all employee records; hire, vacation, personal, sick, disability; greeted
applicants/processed applications; retyped resumes; payroll maintenance/changes.
EDUCATION
Miller-Motte College (Massage Therapy Diploma) Cary, NC
Oct., 2012 – July, 2013
Massage Therapist
Swedish; Special Populations; Geothermal Therapy; Pelotherapy; Exfoliation; assess clients' soft tissue condition, joint quality/ function, muscle
strength, range of motion; use complementary aids such as: ice, warm moist towels to promote clients' recovery, relaxation/well-being;
develop/implement case specific client treatment plans; document/discuss client’s medical history and problems with stress or pain; provide clients
with information regarding techniques for postural improvement along with stretching, strengthening, relaxation, rehabilitative exercises; provide
massage treatments for medical conditions, injuries, or wellness maintenance by applying finger and hand pressure to specific points of the body;
prepare and blend essential oils and apply as requested ; spa decorum and professionalism; customer service; time and attendance management;
general administrative duties; laundry maintenance.
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3. References furnished upon request
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