Redesign & Reengineer Online Services - Best Practice - PathPacific.com

1. Redesigning & Reengineering Online Services Best Practice - High Level Approach – 7 Stages Presented by: Michael Clyne Net Generation Architect PathPacific.com e: mclyne@pathpacific.com User Centric Designers and Information Architects for the Net Generation

2. 7 Stages of Redesign Process Stakeholder Commitment and Budget User Centric Experience Champion Achieve & Real Usability & Accessibility Audits Possibly Exceed User Interface Wire Frame Architecture Expectations Design & Build GUI Prototypes Real Target Audience Focus Groups Support, Develop & Build © 2007 PathPacific.com User Centric Designers and Information Architects for the Net Generation

3. Stage 1 – Upfront Commitment Stakeholder Commitment and Budget CEO / Director Level Timeline Expectations Standards Cost Impact Quality & Assurance © 2007 PathPacific.com User Centric Designers and Information Architects for the Net Generation

4. Stage 2 – Experienced Champion User Centric Experience Champion Track Record Public Sector Experience Ability to Manage Award Winning Standards User Interface Expertise Information Architecture Best Practice in Q & A © 2007 PathPacific.com User Centric Designers and Information Architects for the Net Generation

5. Stage 3 – Real User Feedback & W3C Standards Real Usability & Accessibility Audits Compile Real User Feedback Independent Usability Audit Independent W3C Audit Determine W3C Level Review Global Examples Review Internal Technology Impact Analysis © 2007 PathPacific.com User Centric Designers and Information Architects for the Net Generation

6. Stage 4 – Design Simple User Interfaces (UI) User Interface Wire Frame Architecture Recreate UI Online Service Determine Choreography Mind Map User Experiences Develop UI Options Design Info Workflow Impact Analysis Get Approval © 2007 PathPacific.com User Centric Designers and Information Architects for the Net Generation

7. Stage 5 – Develop Graphic User Interfaces (GUI) Design & Build GUI Prototypes Provide Direction Engage with Designer Collaborate with Designer Define Boundaries Provide 3 GUI Designs Get Approval Build Prototypes © 2007 PathPacific.com User Centric Designers and Information Architects for the Net Generation

8. Stage 6 – Real User Group Feedback Real Target Audience Focus Groups Provide HTML Simulations Real User Test Lab Capture/Video Feedback Report/Present Results Modify Prototype Get Approval Impact Analysis © 2007 PathPacific.com User Centric Designers and Information Architects for the Net Generation

9. Stage 7 – Support Software Engineering Support, Develop & Build Finalise Prototype Provide Coded Templates Finalise Choreography Functional Specification Support Development Support Build and Q & A Get Approval © 2007 PathPacific.com User Centric Designers and Information Architects for the Net Generation

10. 7 Stages of Redesign Process Support, Develop & Build Real Target Audience Focus Groups Achieve & Design & Build GUI Prototypes Possibly Exceed User Interface Wire Frame Architecture Expectations Real Usability & Accessibility Audits User Centric Experience Champion Stakeholder Commitment and Budget © 2007 PathPacific.com User Centric Designers and Information Architects for the Net Generation