1. Patricia Zollman - CPC “ONLY ONE SPEED – WIDE OPEN,
ACCURATE, EXCEEDS STANDARDS”
Cell (423) 335-3707 · patzollman@gmail.com
HIGHLIGHTS
● Effectively managed and coached up to 25 employees in the medical insurance/billing industry (10 years)
● Strong analytical and problem solving skills enhance auditing outcomes
● Excellent coding skills with extensive medical terminology background (15 plus years)
● Extensive knowledge of insurance claim resolution
● Experienced in EPIC, Allscripts,& Medinformatix
EDUCATION
ICD-10 Certified, AAPC 3/2014
Certified Professional Coder Certification, AAPC #01259263 6/2013
Medical Terminology
RELATED/RELEVANT EXPERIENCE
Remote Pro Fee Coder 9/14 - Present
Maxim Healthcare Services
Physician Practice Coordinator 12/11- 12/14
Wellmont Surgical Specialists Kingsport,TN
● Responsible for ICD-9 and CPT coding of all surgical procedures.
● Obtain insurance authorizations for all surgical procedures.
● Responsible for patient registration, collection of monies prior to service, scheduling appointments.
Front Office Coordinator 6/03-12/11
Blue Ridge Neuroscience Center, P. C. Kingsport,TN
● Abstracted clinical information from medical records and assigned appropriate ICD-9/CPT codes.
● Subject Matter Expert for all front office responsibilities.
● Responsible for scheduling and coordinating daily patient visits to include obtaining all necessary medical
documentation prior to patient’s visit.
● Review patient records and schedule appointments based on the acuity of the patients’ condition.
Clinical Supervisor 1/99 – 10/02
Blue Ridge Neuroscience Center, P. C. Kingsport,TN
● Responsible for management of 10-12 clinical/clerical office staff
● Involved in implementation of EMR.
● Implemented process resulting in 30% increase in patient collections.
ADDITIONAL EXPERIENCE
Office Manager
Kingsport Hematology/Oncology Kingsport,TN 3 Years
● Responsible for all administrative, financial, and clerical functions.
● Maintained working knowledge of healthcare coding,insurance reimbursement issues, hospital organizational
policies/procedures, and JCAHO standards.
● Managed 15-20 office staff.
Admitting Supervisor
Holston Valley Hospital & Medical Center Kingsport,TN 5 Years
● Supervised 20-25 employees engaged in registration and billing functions.