The Innovation through Legal Ops Model is now a mandate. A Unified Legal Technology platform is the key to help legal gain the resource needed to measure and communicate their efficiency, productivity, and cost-effectiveness. To know more about the PracticeLeague, Call us on 9922 2222 60 or email Subi - sshaw@PracticeLeague.com
3. Look at what the CEO’s and CFO’s are saying…..
Source: Make Legal Digital – Ready | How to Manage Risk and Still Enable Digital Businesses
3
4. Shifting
Gears
5
Enterprise wide
changes
affected the
average
company over
the past 3
Years.
Increasing
Demand
85%
Projected
increase in
Legal Service
Demand by
2020
Changing
Expectation
Of executives
believe the
speed to
deliver client
results has
been
accelerated.
Constrained
Resource
Of General
Counsels were
asked to cut or
hold budget
flat.
65% 53%
Under Acute Environmental Pressures
Source: Gartner - The New Legal Operating Model Infographic
4
5. The Conscience of
the Business i.e.
Wrong Doing
The Barometer of
the Business i.e.
an Early Warning
System
A stakeholder in
Business Decision
Managing the
Legal Department
18.40%
22.20%
37.30%
24.60%
33.30%
22.20%
27%
23%
28.10%
33.30%
21.40%
15.10%
20.20%
22.20%
14.30%
37.30%
First Choice Second Choice Third Choice Fourth Choice
Which of the following describes your Job in the company
61.9%
5
6. Which of the following Best Applies to You?
I sit on the board of my company
I sit as an Observer on the main board but am not a member of
the main board
I report indirectly to the main board via a board member
I have little dealing with the main board
I sit on the other boards/committees subsidiary to the main
board
I would like to be a director on the boards of my company
I would Like to be a non-executive director on the board of
another company
I am actively seeking a position on a board
I am not interested in a board position
11.9%
26.7%
34.1%
17.0%
21.5%
12.6%
26.7%
8.9%
5.9%
6
7. The Top Legal Department Challenges
Improving Operational efficiency
Meeting Regulatory & Compliance Requirement
Budget Pressure
Not Enough Staff
Making Better Use of Technology
Added Legal Complexity as a result of Globalization
Reputation/Relationship with the Business
Change Management
Patent Trolls
61.1%
61.1%
51.6%
46.3%
43.2%
21.1%
20.0%
18.8%
13.7%
Top 5- Legal Department Challenges
Improving Operational Efficiency
Meeting regulatory &
Compliance requirement
Budget Pressure
Not enough Staff
Making Better Use of technology
7
8. The BIG Q - Where Do I Start?
Where am I today?
&
How do I go about it?
8
9. Poll Display
How well prepared are you to successfully implement The New Operating Model?
9
10. Poll Display
How well prepared are you to successfully implement The New Operating Model?
10
12. Making Legal Digital Ready
Gartner Says 81% of Legal
Departments Are Unprepared for
Digitalization.
Legal Teams’ Digital Readiness Is
Crucial to Risk Management and
Business Speed
Source: Gartner Says 81 Percent of Legal Departments Are Unprepared for Digitalization
12
20. The Traditional Model
What work we
do
How we deliver
our WorkHow our work gets
done
Legal
Operating
Model
Service
Portfolio
Sourcing
Model
Delivery
Model
Source: Gartner - The New Legal Operating Model Infographic20
21. Service
Portfolio
Focus On
Clients Needs
An Avg. of $2.7M lost
due to 25% - 40% of a
lawyers time spent on
matters that DON’T
REQUIRE A LAWYER.
Delivery
Model
Belief In
Direct Client
Service
3/5 employees say they
do not have access to
necessary Legal Info. To
help them make proper
business decision
Sourcing
Model
Bias towards
Brand and
Scale
An Avg. of $2.3M Spent
annually on REWORK
TO ENSURE OUTSIDE
COUNSEL meets
quality standard
Current
Approach
Flawed
Assumption
The Traditional Model
Source: Gartner - The New Legal Operating Model Infographic
21
22. The New Legal Ops Model
Focus on your
Department’s
comparative
Advantage
Build a cost–
effective provider
Network
Enable Business
Ownership
New Legal
Operating
Model
Service
Portfolio
Sourcing
Model
Delivery
Model
Source: Gartner - The New Legal Operating Model Infographic22
23. Legal Operations Core Competency
Source: The CLOC 12 Core Competencies Reference Model
23
It’s not surprising that only 11.9% are doing justice to the role | And geared to play The Super GC
Legal Department
The Legal department needs to be involved with anything that affects the organisation’s litigation exposures. It should help set policies for the usage and privacy rules of communications channels such as email, social media and mobile devices. It needs to be included in the policies and approvals around defensible disposal, as well as communicating with the business units about the status of legal holds. In terms of eDiscovery, the Legal department should be involved in setting the policies around where information is located, as well as how it is accessed and presented.
Risk Management
The Risk function will work closely with the Legal department to mitigate all aspects of information risk in terms of litigation exposures, regulatory compliance and damage to corporate reputation. It should also work closely with IT in areas such as disaster recovery and business continuity. The Risk function will also require visibility of how and where different information is stored and how it is destroyed.
Compliance
Compliance should be involved in determining how information is stored and accessed as well as the establishment of internal measurements and controls on information. It should manage enterprise audit processes as well as being equipped to deal with requests from regulators and auditors.
Records Management
Records Management is responsible for how paper and electronic documents are categorised, storage and managed. In addition, this function should be involved in setting in place the policies and procedures for capturing and managing new information types from BYOD, social media and Cloud services. It should work closely with Compliance to determine how information should be handled throughout its lifecycle.
Information Technology
The Information Governance role of IT is to efficiently manage the volume of data affecting the organisation. It should be involved in effectively optimising the use of IT infrastructure and storage, as well as removing redundant technology and systems. It will need to be involved in all aspects of the Information Governance programme to ensure that the IT solutions selected to support the programme will meet the business goals.
Information Security
Information Security is responsible for an organisation’s security strategy, policy and management. This function should be involved in anything related to the security and privacy of information in use by the organisation. In addition, they will be required to work closely with Compliance and Records Management to ensure that information meets the organisation’s security and data privacy policies, while remaining compliant with industry regulations and industry standards such as ISO.