Verbal, Nonverbal and Para-verbal communications play an important role in any presentation. This PPT tries to demystify the concept. Thankful to many Web-resources and YouTube Videos in compiling the presentation.

1. Dr. Pankaj Khare
March 2014
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2. We shall learn -
 Sending Messages
 Verbal messages
 Nonverbal messages
 Para-verbal messages
 The importance of consistency
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3. MakeGroup of two and ask them to pick
Scenarios given and role-play:
 Scenario 1
 Discussions between a Marketing Executive and a
Client - Marketing a NEW Product
 Scenario 2
 Interview of a Political Leader by aTV Media
Correspondent - Party’s position in forthcoming
general elections in India
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4.  Scenario 3
 Discussions between two colleagues - Organizing
an International Conference’s Inaugural Session
 Scenario 4
 Argument between Father and Son - Son wishes
to buy a SmartPhone.
 Scenario 5
 An employee is trying to convince HR Manager for
Salary hike
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5. Chip Rose says:
 Language to communicate,
 To express ourselves,
 To Get our ideas across, and
 To connect with the person to whom
we are speaking.
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6. “When a relationship is working, the act
of communicating seems to flow
relatively effortlessly.
When a relationship is deteriorating, the
act of communicating can be as
frustrating as climbing a hill of sand."
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7.  Three components
 Verbal Messages - the words we
choose
 Paraverbal Messages - how we
say the words
 Nonverbal Messages - our body
language
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8. Use of language to communicate
 brief, succinct, organized
 free of jargon
 do not create resistance
Barriers
 critical, blaming, judgmental or
harsh words
 rambling, unorganized speech -
tedious and discouraging
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9. messages we send through our posture,
gestures, facial expression, and spatial
distance account for 55%
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10.  primary way to communicate
emotions
 facial expression
 postures and gestures
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11. Movie 2
Movie 3
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12.  refers to the messages that
we transmit through
 tone,
 pitch, and
 pacing
 of our voices
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13. Professor Mehrabian states –
 paraverbal message accounts for
approximately 38% of what is
communicated to someone.
 A sentence can convey entirely
different meanings
depending on the emphasis on words and the
tone of voice.
Example
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14.  consistent (judicious-mix)
verbal, paraverbal and nonverbal
messages
 conflictingVPN information - the
nonverbal information tends to be
believed.Example :
through a clenched jaw, hard eyes, and steely
voice, telling you they're not mad. Which are
you likely to believe?
What you see or what you hear? 14

15. Listening
Physical attention to the speaker
Speaker's nonverbal messages
Attention to the words and
feelings
Reflective listening skills
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16. Barriers are which reduces/stops/
destructs communication
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17.  Attacking
(interrogating, criticizing, blaming,
shaming)
Example :
From what I can see, you don't have the
training to teach a child
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18.  Attacking
(interrogating, criticizing, blaming,
shaming)
Example :
"If you were doing your job and supervising Sunita
in the lunch time we probably wouldn't be in this
situation, would we?"
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19.  You Messages
(moralizing, preaching, advising,
diagnosing (interrogating, criticizing, blaming,
shaming))
Example :
"You don't seem to understand how important it
is for your child to get this help. Don't you see
that he's well on his way to becoming a
sociopath?"
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20.  Showing Power
(ordering, threatening, commanding, dire
cting)
Example :
"If you don't voluntarily agree to this evaluation
we can take you to due process. Go ahead and file
a complaint if you want to."
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21.  Showing Power
(ordering, threatening, commanding,
directing)
Example :
"I'm going to write a letter of complaint to the
superintendent and have this in your file if you
don't stop humiliating my son in front of his
classmates. I know my rights."
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22.  Flashing or rolling eyes
 Quick or slow movements
 Arms crossed, legs crossed
 Gestures made with exasperation
 Slouching, hunching over
 Poor personal care
 Doodling
 Staring at people or avoiding eye contact
 Excessive fidgeting with materials
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23. Summarizing
 It is two way.
 It involves active listening.
 It reflects the accountability of speaker
and listener.
 It utilizes feedback.
 It is free of stress.
 It is clear.
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24.  Know what communication really is
Communication is the process of transferring
signals/messages between a sender and a receiver
through various methods (written words,
nonverbal cues, spoken words). It is also the
mechanism we use to establish and modify
relationships.
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25.  Have courage to say what you think
Be confident in knowing that you can make
worthwhile contributions to conversation.
Developing advanced communication skills begins
with simple interactions. Communication skills can
be practiced every day in settings
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 Practice

26. 1. Eye contact
 must have an eye contact with every person so
that you could deliver persuasively to every one.
2. Be Entertaining
 speech should be informative and interesting
 instead of reciting dry facts try to add humor
 but, try not to be funny at serious matters.
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27. 3. Use gestures
 Make your whole body talk
 Don’t plan in advance
4. Manifest constructive attitudes
 Choose to be honest, patient, optimistic,
sincere, respectful, and accepting of others
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28. 5. Slow down
 not try to complete speech in rush.
 consciously control speed
 give appropriate pauses
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29. • Think according to the
audience point of view.
• Use ‘What is in it for me’
(WIIFM)’ approach to collect
the material.
Consider yourself as
audience
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30.  Plan in advances what you want to say
 Use simple and clear language
 Have variety
 Use adequate examples and
explanations
 Be clear about what you are saying
 Use body language
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31.  Try to bring variety in the way you use
your voice
 Use an interactive approach wherever
possible
 Avoid rigidity in execution
 Understand the learner and treat the
content according to their needs
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32. Thanks
pkhare@ignou.ac.in
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