1. Pamela Smith
Pamsmith95@gmail.com
Current Address:
3405 Marks Dr
Huntsville, AL
35805
Previous Address:
2106 Summer St
Huntsville, AL
35805
Phone Number:
(256) 924-6918
Education:
Medical Billing and Coding | Healthcare Reimbursement
(Associate Degree)
Virginia College at Huntsville, Huntsville, AL
GPA: 3.81/4.0
September 2015
Objective:
To acquire an entry level, or other qualified, position within a health care facility that will combine
my educational training and customer service experience.
Competencies:
Related Courses
Medical Coding I, II, III
Intermediate Coding
Advanced Coding
Medical Billing & Reimbursement I, II, III
Intermediate Billing and Reimbursement
Advanced Billing and Reimbursement
Anatomy and Physiology I, II
Medical Terminology
Microcomputer Fundamentals in Healthcare
Medical Law & Ethics
Pathophysiology
Medical Insurance Applications
CPT Medical Coding
Qualifications
 Knowledge of various body systems and corresponding medical terminology
 Full knowledge of the importance of confidentiality when dealing with medical
records
 Advanced training in working claims returned due to rejections and denials from
clearinghouse and insurance companies.
 Advanced training with working Medicare, Medicaid, Blue Cross Blue Shield, and
many commercial insurances.
 Specialized training in computer technology pertaining to scheduling, client
information, and payment information
 Ability to utilize codes in the practical medical reimbursement process.
 Ability to classify the various coding and billing information into a useful
compendium that will avoid claims rejections
 Knowledge of customer service
 Proficiency with Microsoft Office programs, including: Word, PowerPoint, and Excel
 Gained knowledge and experience with establishing adaptable communication
skills.
Achievements
 President’s List (6/9 quarters)
 Dean's List (3/9 quarters)
Technical
 Specialized training and experience in the following: Review, code, and audit medical

2. records, Appointments, Coding inpatient and outpatient Diagnoses and Procedures.
 Advanced knowledge of EClinical combined with GE Groupcast.
 Accelerated Introduction to three Electronic Healthcare Systems and Electronic Medical
Records: CureMD, Medisoft, and SuccessEHS
 Ability to learn different computer software programs to input client information
 Knowledge of management software utilized in maintaining a schedule, client information,
and payment information
 Specialized training in answering client telephone calls, conversing with clients through the
telephone, and relaying information over the telephone efficiently while communicating
 Ability to communicate information with clients over the phone effectively
 Adaptable customer service skills involving various customer situations, resolving customer
issues, conversing with customers over the phone and in person
 Proficient in Windows XP and Windows 7 as well as knowledgeable with Windows 8
 Advanced knowledge in Microsoft Office Word, PowerPoint and Excel 2010, 2007, and
2000.
 Accelerated knowledge with Microsoft Office 365 for Businesses.
 Ability to type 55 words per minute
Experience:
September 2015 To August 2016
Medical Billing Specialist – Medical Data Solutions
 Entered in new patient information and verified established patient
information correct for the previous day’s office visits.
 Answer the telephone line and answer any customer questions regarding
insurance questions, billing questions, and to take customer payments.
 Utilized GE Groupcast to verify patient information correct with the
information put into the Electronic Health Rec ord EClinical.
 Reviewed claims returned by the clearinghouse and corrected the
information in order to resubmit the claim.
 Obtained knowledge to work the returned claims from Blue Cross Blue
Sheild, Medicare, Medicaid, and various commercial insurances inc luding
TRICARE PGBA and TRICARE For Life.
 Reviewed EOBS and electronic returns to resubmit claims, appeal claims, or
call the insurance company to have them reprocess.
January 2015 to September 2015
Assistant – Summer Shelkey
 Assist in creation of daily schedule, including setting up client or tenant
appointments and scheduling open house appointments with scheduling
software
 Answer the telephone line and answer any customer questions regarding
appointments or issues, confirm client appointments, and resolve scheduling
conflicts that may occur
 Utilize Property Management Software by inputting client information,
property information, payment information, and any other important
information pertaining to a certain client and/or property
 Input Client or tenant rental payments and any updates to client
information, or property information.
April 2015 to March 2015
All Women’s OB/GYN (Medical Externship)
 Assist Office Manager with medical coding, billing, and auditing patient’s
information.
 Code previous day’s encounters through utilizing the Electronic Healthcare
System (CureMD)

3.  Addressed potential auditing risks by reviewing previous information
throughout the software and performing any necessary corrections.
April 2014 to March 2015
Sales Associate – Ladies Shoes, Dillard’s Inc.
 Assist customers with finding the type and style of shoe they are in search
of, as well as make suggestions based on specific problems and concerns.
 Operate, open, and close cash registers when necessary.
 Answer customer telephone lines and help resolve any questions or issues
concerning merchandise or questions about their credit card.
 Use Dillard’s software to open, edit, or organize personal and financial client
information.
References Available upon request