CURRENT RESUME

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Pamela L. Richardson-Elex
Cell: 818-692-3003
pamelaelex@gmail.com
OBJECTIVE: Executive Level AdministrativeSupport/Executive Assistant
RELEVANT SKILLS & ABILITIES:
 Executive level administrativesupport
 Coordinatecomplex schedules
 Coordinatecomplex travel itineraries
 Plan,coordinate,and manage both on-site and remote meetings
 Plan,coordinate,and manage projects independently
 Plan,coordinate,and manage largeprofessional events
 Handlesensitiveconfidential matters professionally
 Professional correspondencewritingskills
 Outstandingpresentation skills
 Team player
 Ability to meet strictdeadlines
 Problem resolution skills
 Detail oriented
 Highly organized
 Process improvement skills
 Excellent cultivatingphysician engagement
TOP PROFESSIONAL ACCOMPLISHMENTS:
 Coordinated an off-site meeting in Seattle, WA includingtravel and itineraries for approximately 25 Manager’s,Director’s
and guest speakers for a 2 day brainstormingsession. Compiled meeting notes from 20 or more flip charts and created a
PowerPoint presentation that I distributed to all of the attendees for a Q&A discussion.
 Coordinated meetings with the Presidentand all thetop VP’s and EVP’s of Cedars -Sinai Medical Center to discussthe
strategy for our new Intranet website with the Director of OnlineStrategy and Marketing. Meetings were coordinated
professionally and in a time sensitivefashion.
Professional Experience:
CEDARS-SINAIHEALTH SYSTEMS 8/8/2016 – current
Oncology Services Coordinator
Under the directsupervision of the ServiceLine Manager for the Samuel Oschin Cancer Center Radiation Oncology Services dept.
assures coordination of all patientappointments with physiciansand ancillary supportserviceswhi lemaintaininghigh customer
satisfaction for timely answeringof phone calls and appropriately triagepatientrequests.
 Obtainingand documenting insurancepre-authorizations and pre-certifications
 Organizingdaily patientschedules with various departments within the head and neck program as necessary for head and
neck cancer patients
 Answering phone calls
 Facilitatingpatientand physician administrativesupportfor head and neck cancer patients
 Scheduling detailed patient appointments in Mosaiq and CSlink systems
 Creating and coordinating complex treatment calendars for individual patients and their treatment plans.
 Extreme followup in maintainingand updatingany changes to patient radiation treatment plan/calendars
CEDARS-SINAIHEALTH SYSTEMS 10/6/2014 – 8/5/2016
Patient Service Representative
Under the directsupervision of the Supervisor and general supervision of Manager followingestablished practices,policies and
guidelines provides administrative supportfor the department of Neurosurgery.
 Schedulingpatient appointments
 Obtain proper authorizations for each patientvisit
 Provideproper documentation for insuranceauthorizationsand followup on submissions
 Answer high volume of incomingtelephone callsand triageto the appropriateperson
 Detailed Physician schedulereconciliation
 Recall reports
 Reconciliation of physician clinics

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CEDARS-SINAIHEALTH SYSTEMS 7/6/2014 – 10/3/2014
Revenue Auditor Service Line
Under directsupervision of ServiceLine Manager followingestablished practices,policies and guidelinesperforms audits of medical
records againstthe itemized bill and also performs special auditrequests for the department of OB/GYN REI.
 Patient counselingon financialsregarding infertility services and cycles.
 Coordinates and maintains all cash packages includingagreements for patients as needed.
 Coordinates and reports auditoutcome regardingcharge errors,percentage of savings or losses for Cedars -Sinai Health
System, data processingerrors,and the performance of hospital chargingsystem,documentation.
 Fact-finding,organization,and presentation of information in a manner that facilitates patientaccountmanagement
system process trouble-shootingand improvement efforts.
 Recurringdata compilations fromvaried sources to inform management team of receivables status.
 Coordinateor monitor progress of special projects related to resolvingidentified accounts receivableconcerns.
 Co-administrator of patientaccountingsystems applicationsthatenableautomated work listingand adjustingof accounts.
CEDARS-SINAIHEALTH SYSTEMS 8/1/2011 – 7/4/2014
Patient Service Representative
Under directsupervision of Senior AdministrativeServices Associateand general supervision of ServiceLine Manager following
established practices,policies and guidelines provides administrativesupportfor the department of OB/GYN.
 Schedulingpatient appointments
 Obtain proper authorizations for each visit
 Check patients in and out using Epic
 Prepare patient charts for clinic visit
 Provideproper documentation for billing
 Provideproper documentation for insuranceauthorizationsand followup on submiss ions
 Answer high volume of incoming telephone callsand triageto the appropriateperson
 Collectpatient co-payments
 Manage doctor’s clinical schedule
 In collaboration with other staff members, coordinated workflow of clinical administrativearea
 Participated in performanceimprovement process and reports
 Oversee front officeactivities
 Perform other general clerical tasks such asfiling,mailingconsultletter,and copying
CEDARS-SINAIHEALTH SYSTEMS 8/23/2010 – 7/29/11
Marketing Web Content Coordinator
Reporting to the director of OnlineStrategy, coordinateand execute online/interactiveprojects
 Entry of onlinecontent representing various businessunits atCedars-Sinai
 Upholdingthe overall web design and creation standards and content guidelines
 Workingwith content owners throughout the medical center to maintain and update content
 Conducting content maintainer trainingatthe direction of the web publisher
 Manage all CMS user permissions. Work with servicelines to initiatenew bios,enter information and photos, and manage
the approval process
 Manage health condition and center page edits
 Set up/request group email accounts and virtual URLs and executing onlinemarketing strategies and other projects as
assigned
 Serve as a general clerical backup for the OnlineStrategy Department as needed
 Work closely with the Web Publisher and the Search Engine Optimization Specialist
CEDARS-SINAIHEALTH SYSTEMS 3/30/09 – 8/20/10
Management Assistant III
Under supervision of the Director of OnlineStrategy, coordinates all administrativesystems for the OnlineStrategy department
 Provides administrativesupportto the department director and staff
 Manages the appointment calendar for the department director,respondingto requests for schedule availability as needed
 Coordinates extensive travel and transportation for the Director of OnlineStrategy to includedetailed itineraries,material s,
etc. Process reimbursement for related expenses
 Coordinates planningfor meetings, arrangingfor equipment, food and logistical supportas needed
 Assists thedirector with draftingand revisingcontracts,expense reports, and other administrativedocuments to ensure
accuracy and complete documentation
 Assists thedirector with reviewingand reconcilingbudgetreports, helpingto facilitatecorrections or adjustments,if
needed
 Greets and assistsvisitorsto the OnlineStrategy department
 Answers the OnlineStrategy department's main telephone linefrequently used by vendors and other outsidecallers and

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also by internal departments
 Answers callswithin 2-3 rings to avoid the caller beingput into voicemail
 Screens and directs callsto the appropriatestaff members
 Follows patient/hospital confidentialty policies when conducting telephone and e-mail communication
 Conducts basic research activites to support the department's operations and performance
 Assists thedirector and staff with vendor relations and research of outstandinginvoices
 Maintains deparmental administrativeand projectfiles,includingvendor and billingfiles
 Proficientin Word, Excel and PowerPoint
 Formats information into Power Point presentations,databases and spreadsheets as needed
 Generates purchaseorders and process invoices for payment
 Process check requests, as needed
 Prepares for new staff to come on board,helps to arrangefor spaceand order equipment and supplies,as needed
 Arranges for temporary administrativeassistanceto supplement department staffing,when needed
 Provides other related duties to support the department's operation as assigned or required
KAISER PERMANENTE HOSPITAL 6/2/08 – 3/27/09
Administrative Specialist III
Administrativesupportto the AssistantAdministrator of OutsideServices/Utilization and AssistantAdministrator of Finance
 Complete special projects/adhoc reports,includingdesigninggraphic presentations,as delegated by management
 Orchestrate and organizeproject meetings, schedules and materials such as agenda’s,timelines,reports and presentations
 Take minutes
 Perform desktop publishing
 Use of a variety of software to compose letters/prepare reports for Directors/manager review
 Maintain confidential department files and records
 Maintain manager/executives calendar;arranges meetings and conferences
 Screen telephone calls/visitors,refers to appropriatestaff member
 Interpret policies and procedures in responseto inquiries
 Provideinformation to top level management, Board Members, etc.
 Review/screens manager/executives mail,researches issues and provides recommendations
 Providetraining/direction to other non-exempt personnel
 Consistently supportcomplianceand the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining
the privacy and confidentiality of information,protecting the assets of the organization,actingwith ethics and integrity,
reportingnon-compliance,and adheringto applicablefederal,stateand local laws and regulations,accreditation and licenser
requirements (if applicable),and Kaiser Permanente's policies and procedures.
 Dictate member complaints and route the complaints to appropriateDepartment Head staff. Followup as needed.
WASHINGTONMUTUALBANK, Chatsworth, CA 8/6/07 - 4/4/08
Business Analyst
 Work independently gathering required information for various projects to generate spreadsheets as needed
 Intense follow-up and overview of all special events and projects
 Meeting coordination and schedulingwith required Bank Executives and upper management
 Extensive calendar management usingOutlook
 Project plan development and maintenance
 Manage and reconcileinvoiceprocess
 Monitor and provide required notification on pull of funds used to providepricingsubsidies
 Collaboration of overflow of questions regardingallocation of Seller Initi ativefunds
 Special reporting/manipulation of rawdata regardingSeller Initiativefunds project
 Development and coordinator of project related output to various Regional Managers and Home Loan Centers
 Daily interfacewith executive management
 Providegeneral administrativesupportto the Vice President of Production Marketing
 Light travel as needed
Education:
 John f. Kennedy High School - General Education
 Los Angeles Valley College - General Education
 Intermediate MicrosoftOfficeclasses (Word,Excel and PowerPoint) 4/2013
ComputerSkills:
 MicrosoftOfficeSuite (Word, Excel, Outlook, PowerPoint, Acrobat Adobe) Internet Explorer, MainframeTime Card System,
Epic, Cadence, WebVS, Softmed, infolinx file/storagesystem, PassportOneSource(insuranceverification program) and
Mosaiq schedulingprogram.
References:Availableupon request