Pamela Hanson Torson is seeking a position that utilizes her experience in bookkeeping, data entry, accounting, and office administration. She has over 15 years of work experience in these areas, including positions at various companies providing accounting, customer service, and administrative support. Her background demonstrates strong skills in bookkeeping, data analysis, Microsoft Office, research, and customer service. She holds a Bachelor's degree in Business Administration.

1. Pamela Hanson Torson
3824 Lee Adams Lane
Lexington, KY 40514
859-629-2765
pamelahansontorson@gmail.com
OBJECTIVE
I am a dedicatedemployeewhovaluesaccuracyinmybookkeepinganddataentryexperience.Iam results-drivenwitha
history of solvingcomplex problems.Iamupbeat,witha“can do” attitude andhave arecordof going“above and
beyond”whatisrequired.
KNOWLEDGE AND ABILITIES
• BookkeepingandGenerallyAcceptedAccountingPrinciples
• EnsuringLegal compliance when reviewingandscanningcontracts,followingfederal andstate regulations
• ProficientinMicrosoft,suchasWord and Excel.
• Adeptindataentrywitha varietyof customerdatabase programs;Expertinresearch,particularlyinternet
research
• Clerical workandphone experience
• Professionalinteractionwithcustomersandbusinessowners;Experience inseatingpeople inlarge auditorium;
PublicSpeakingandgivingpresentationsusingmyown PowerPoint presentation
WORK EXPERIENCE SUMMARY
Office Team/ Accountemps – Lexington,KY
May 11, 2015 to Present
Highlights
 For the NorthAmericanside of a global companywithhundredsof employees,Iassistedinthe developmentof the
architecture of active employeesinthe companycomputerdrive.Ialsoassistedinprocessingnew hiresand
terminatedemployees.Iscannedyearsof backloggedactive andinactivecontractworkersandemployees.In
addition,Iorganizedphysical foldersthatincludedpayroll information,benefitinformation,employeecontracts,and
trainingfiles.Iresearchedmissinglegal itemsanddocumenteddiscrepanciesinaspreadsheet,forwhichIreceiveda
commendationfromthe H.R.Directorof NorthAmerica.Infact,because of myexcellentwork,myassignmentwas
extendedfrom2weeksto4 months.
 As an AccountsReceivablesClerkforawell-knownUniformcompany,Imatchedinvoicestostatementsandmailed
them. I mailedande-mailedW9s,alongwithspecial mailings.Isentbetween50-200 mail-outsaday,dependingon
the complexityof the day’sproject.Inaddition,Iupdatedseveral spreadsheetsforthe A.R.Department.
 I auditedretirementbenefitamountsforemployeeandemployeematchesforaState University -- analyzingand
organizingdataintoseveralpagesof spreadsheets.Withmyteammember, we lookedfordiscrepanciesbetween
twomaindata bases:KTRSand the University'ssystem.We alsosortedKentuckyTeacher'sRetirementaccountsin
orderto ensure thatsystemsmatched.Because of ourexcellentwork,ourassignmentwasextendedfrom6weeksto
justshort of 5 months.
Residence Inn - T.M.I. Hospitality – Lexington, KY
February 17, 2014 to January 12,2015
Night Audit / Main Hostess for Social and for Week-end Breakfast
 I have a history of excellentcustomer serviceand exemplary work while workingfor this employer. I served both breakfastand
the evening social.By myself,I served about 40 to 60 patrons on averagefor the social.I was putin chargeof meal planningand
preparation for the social four nights a week. I received daily feedback from the guests for the quality of customer serviceI
provided and for the improved organization and presentation of the social.In addition,I madepurchasingdecisions.Duringmy
time workingthe social,thenumber of guests attending the meal increased by 150%. I was also trained for the Front Desk
position.

2. Kentucky Department of Alcoholic Beverage Control – Division of Licensing, Frankfort, KY
September 16, 2013 to October 31, 2013
AdministrativeAssistantI
 I processed licenses for Special Agent/Solicitor,Out-of-StateProducer/Supplier for Distilled Spirits/WineApplications and Out-of-
State Producer/Supplier for MaltBeverage Applications.I also scanned in legal paperwork for processed Basic Applications.I
assisted with implementing the designation changeto licensetypes due to Senate Bill 13,and in factcoordinated changein filing
as a resultof the designation change.
A.C.S./Xerox, Lexington, KY
October 4, 2010 to March 25, 2013
Customer ServiceRepresentative / Claims Processor
• Answered 30 to 40 calls per day.Tackled billingproblems,enrollmentissues,unpaid claims;Provided insuranceinformation to
consumers,such as:Deductibles,Co-Pays and Co-Insurance.Researched in ARGUS system, a Pharmaceutical Database,to
determine customer’s prescription drugusageand whether customer was in deductiblephase, or in coveragegap.
• Assisted members in filinggrievances to the MedicareAppeals and GrievanceDepartment of Independence Blue Cross to
ensure Medicarecompliance.One of my written grievances was used in Medicare-mandated training.
• Assumed job duties to assistin the Human Resources Department of A.C.S./Xerox with recruitingjob candidates.Greeted
potential job candidates,Reviewed applications,Administered and scored audio and typingtests.
• Assumed job duties as claims processor for another small businessunit.Processed between 100-200 insuranceclaims per
day, correctingrejected claims.Ensured payment went to correct provider or facility.
Hamilton-Ryker, Versailles, KY
August 2009 to October 2009
OfficeClerk – Temporary Position
Equine Books, Etcetera,Versailles, KY
August 2007 to October 2008
Bookkeeper
• Experience with Accounts Payableincludingcheck-writing,payroll,and enteringinvoices usingQuickBooks software. Some
experience with workers compensation information.
• Managed company information on Client’s vendors,usingExcel spreadsheet.
• Entered horse management information in Equisoftsoftwarefor equine medical and breeding purposes.
Marty’s Pottery, Versailles, KY
1992-2004
Co-owner
• Began small pottery business with co-owner.
• Handled cash and performed financial transactionsfor business.
• Designed sales booths and helped with set-up of booth at craftshows.
• Created brochures (wrote the sellingpoints,designed lay-out).
• Greeted customers,provided sellingpoints of products.Made face-to-faceand telephone contacts with retail shop owners in
Kentucky and surroundingstates to establish clientelefor the business.
• Conducted business with suppliers and madepurchasingdecisionsfor the product. Utilized networking skillsby participation
with Kentucky CraftMarketingProgramand the Kentucky Guild of Artists and Craftsmen.
EDUCATION AND AWARDS
Sullivan University, Lexington, KY
• Bachelor of Sciencein Business Administration - Finance,Management, Marketing2006-2008
GPA – 3.85
• Summa Cum Laude (Bachelor of Science in Business Administration:Finance,Management, Marketing)
• President's Cup Award (Bachelor of Science in Business Administration:Finance, Management, Marketing)