1. Pamela L. Graham
6701 Osteen Rd. #71 New Port Richey, FL 34653 / pgraham34656@gmail.com / (272) 237-6571
LinkedIn: https://www.linkedin.com/in/pamela-graham-292762120
Summary of Qualifications & Skills
 17 years of Project Management and Managerial experience
 Managed 25+ employees
 Excellent interpersonal skills; works well with team/group environments
 Proficient in Microsoft applications (Word, Excel, PowerPoint, Quick books, Corel,
Quicken, Peachtree)
 Designed and implemented an Electronic Data Interchange system for government sales
Education
University of Phoenix – Business Administration, Joshua, TX 1998
Work Experience
Media Alliance, Tampa, FL Jan 2003 - Aug 2004
Office Manager/ Accountant
 Maintains office services by organizing office operations and procedures
 Preparing payroll, designing filing systems, reviewing and approving supply requisitions,
assigning and monitoring clerical functions
 Provides historical reference by defining procedures for retention, protection, retrieval,
transfer, and disposal of records
 Completes operational requirements by scheduling and assigning employees; following up
on work results
Credit Watch Collections, Arlington, TX Dec2001 - May2002
Account Manager
 Accountable for maintaining, monitoring, and reducing delinquency for assigned accounts
 Provided customer service regarding collection issues
 Process and review account adjustments, resolved client discrepancies, and short payments
 Implemented small balance write offs, customer reconciliations, and processing credit
memos
Conseco Financial, Arlington, TX Aug 2001 - Dec2001
Account Manager
 Provide excellent and outstanding services to debtors
 Monitor and manage mortgage delinquency reporting activities
 Cross-train staff on collection process and procedures
 Schedule property inspection and determine property conditions
 Document and maintain all incoming and outgoing collection efforts in accordance with
the established standards. (e.g. Updated phone numbers, Letters, Mailing addresses, etc.)
 Negotiate payment arrangements with customer to avoid mortgage delinquency,

2. foreclosures and repossessions
Sun Cal Manufacturing, Joshua, TX May 2000 - June 2001
Office Manager/ Accountant
 Designs and implements office policies by establishing standards and procedures;
measuring results against standards; making necessary adjustments
 Maintains office staff by recruiting, selecting, orienting, and training employees.
 Achieves financial objectives by preparing an annual budget; scheduling expenditures;
analyzing variances; initiating corrective actions
Maintains office staff job results by coaching, counseling, and disciplining employees;
planning, monitoring, and appraising job result
 Maintains office staff job results by coaching, counseling, and disciplining employees;
planning, monitoring, and appraising job result
National Utilities Co./ Greer Industries, Ft. Worth, TX Nov. 1996 – Apr. 1999
Aerospace Hardware Sales/ Manufacturing Project Manager
 Managed and directed sales force to achieve sales to government agencies
 Designs and recommends sales programs and sets short- and long-term sales strategies
 Evaluates and implements appropriate new sales techniques to increase the department's
sales volume
 May recommend product or service enhancements to improve customer satisfaction and
sales potential
 Acts as advisor to sales team regarding projects, tasks, and operations
Texas Patios, Ft. Worth, TX Jan. 1994 – Sept. 1996
Office Manager
 Responsible for the organization and co-ordination of office operations, procedures and
resources to facilitate organizational effectiveness and efficiency.
 Assign and monitor clerical, administrative and secretarial responsibilities and tasks among
office staff
 Implement procedural and policy changes to improve operational efficiency
 Coach, mentor and discipline office staff
 Prepare operational reports and schedules to ensure efficiency