1. Pam Troy
(214) 725-3718 pamtroy@swbell.net
Dedicated and resourceful professional with superior organizational abilities.
Skilled at multi-tasking while maintaining strong attention to detail. Highly self
motivated with an extreme work ethic. Employs professionalism and superb
communication skills to meet client and company needs.
HIGHLIGHTS
Committed to accuracy and detail
Excellent communication skills
Independent Self Starter
Critical Thinker/Problem Solver
Customer/Client Service Driven
Numerous Organizational Skills
Well versed in dealing with
confidential information
EXPERIENCE
Medic Computer Systems Raleigh, NC
Hardware and software support
Customer support with medical office software.
Understood all aspects of medical office operations.
Managed hardware issues.
Electronic Data Systems: North Carolina Medicaid Account Raleigh , NC
Medical Provider Representative
Set up and held regional workshops for doctors, hospitals, and other
providers regarding Medicaid billing and accounts receivable issues.
Primary point of contact for provider claims payment issues for my region.
Follow up of claims from filing all the way to collections.
Trained providers as well as EDS team.
Researched and resolved denied claims.
Trained and set up Electronic claims filing for Hospitals and Doctors.
Made in office visits to providers to resolve their claims payment issues.
UNC Chapel Hill School of Dentistry Chapel Hill , NC
Dental Hygienist Department of Periodontics
Dental Hygienist for the Dental School Professors.
Provided ongoing dental care for research subjects.
James H. Clare DDS Cary, NC
Office Manager, Dental Hygienist, Dental Assistant,
Established all policies and procedures for new dental office and practice.
Established client records and maintained files.
Handled all medical insurance filing and Medicaid claims filing.
2. Health insurance claims from initial filing all the way through to and
including collections.
Verified EOB payments and denials, resolved any issues through to
correct payment of claim.
Accounts receivable and light bookkeeping.
Patient scheduling.
Presenting treatment plans to patients so that they understood the
treatment that was recommended and the need for it.
Verified Insurance coverage and set up payment plans.
Collections.
Dental Hygiene
Dental Assisting
James A. Crawford, DDS Raleigh, NC
Dental Assistant
Dental Assisting while waiting for results of the Dental Hygiene Boards.
Sterilization
Tray Setup
Impressions
EDUCATION
Bachelor of Science: University of North Carolina - Dental Hygiene 1979
Chapel Hill, NC, USA
Bachelor of Science Degree in Dental Hygiene
Appalachian State University - Education-Psychology
Boone, NC, USA
Double major Education and Psychology. 3 years completed everything except
student teaching. Transferred to UNC-CH into the Bachelor of Science in Dental
Hygiene program.
VARIOUS VOLUNTEER LEADERSHIP EXPERIENCE
Legacy Baptist - Preschool Teacher
Supervised 3 year old classroom
Instruction of young children
Infant & Child CPR certified
Spirit Wear Chairman (PTA) –Various PISD School
Ordered, Stocked, Inventoried Supplies
Created order forms
Developed positive working relationships with vendors
Delivered orders
Managed annual budget
3. Set up and staffed all sales events
Organized and conducted fundraising
Accounts receivable, records, and bank deposits
Drill Team Spirit Chairman - Plano Senior High
Ordered, assembled and delivered gifts for special events
Managed annual Budget
Spirit Chairman FFA - Plano Senior High
Ordered and delivered T shirts for all events
Managed annual budget
Fundraising
Women's Ministry Leader - Stonebriar Community Church.
Group leader for Women’s Bible Study
Developed weekly lesson plan
Promoted sharing and relationships within the group
Attended weekly leadership meetings in addition to the weekly study.
Adult Fellowship Social Director - Stonebriar Community Church
Planned and organized all social events for a 200+ person Adult Fellowship Group
Worked within a budget.
Collected money and registrations for paid events
Made sure all events were properly staffed.
Worked with outside vendors.
Coffee House Fellowship - Stonebriar Community Church.
Ordered and maintained all coffee supplies.
Worked within a budget
Made sure coffee station was properly set up and staffed for each event.
Worked with outside vendors.
REFERENCES
Available Upon Request