1. To Your Recruiting Department,
Are you seeking a high-energy Customer Service Representative with a world class approach to
customer care- AND is up to any task? Then I'm the person you're looking for! My qualifications
and 16 years customer service experience will enable me to fulfill your highest expectations. I
am able to function independently in a fast paced environment, am resourceful, confident and
comfortable working in a team environment or independently. I have an eye for detail while able
to meet deadlines ahead of schedule and I am effective in conflict resolution and team building. I
posses exceptional customer service skills, am service minded, have strong interpersonal phone
etiquette skills and am receptive to coaching and feedback that help enhance my performance to
exceed key performance indicators.
My success in the past have stemmed from my strong commitment to balance both the needs of
the company with those of the client while maintaining a professional and friendly approach. I
am diligent, self-motivated, attentive and outgoing. I keep high standards for my work and am
known for my keen sense of team work and the ability to follow through. My forte is to remain
focused on task in a fast paced, high volume and changing environment . I am experienced with
Microsoft Office Suite, Excel, and Outlook as well as multiline phone systems and specialized
industry specific software. I am looking for growth and the opportunity for advancement.
I have attached my resume for your consideration and I am interested in interviewing with you or
one of your associates. I can be reached at my home phone number or e-mail address, to arrange
for an interview at a mutually convenient time. I look forward to hearing from you.
Sincerely,
Pam Gullberg
11804 SW Morning Hill Drive
Tigard, Or. 97223
eve: 503-590-7335
cell: 503-926-2583
gullbergpam@gmail.com