1. 1.
54010915076
2.
54010915199
3. . .
54010915155
4. . .
54010915100
BE543

2. Organizing and Management
0903101
12
. 2555
2 2555
TOT
24 2497
31 2545
53

3. “
”
“
”
TOT

4. 1.
1.1
(Competency)
1.2
2.
2.1

5. 2.2

10. TOT

12. 24x7 All Day All Time
410
“ ”
Call Center
1100
1177

13. Help Desk
Service
Operation Center (SOC)
(ADSL)
knock door
Bandwidth
ADSL

14. H.A.V.E.
H.A.V.E.
21 2553
3 Tales
Runner We Dancing Online (WeDo)
2553
4.5
20,000
TOT e-Conference
Web
Conference realtime

15. Share Desktop, Slide Show, White Board Chat
TOT Prepaid
“ ”
5,000
120,000
ATM
TOT prepaid TOT Wi-
Fi ATM
6,500
TOT
prepaid/ TOT Wi-Fi ATM

16. TOT prepaid
100 – 5,000 TOT Wi-Fi
60 – 600 24
ATM
KTB on the Move 88

17. “
Telephone for
Universal Service Obligation for Disabilities
Persons : TOT USO)
”

18. 2553
“
TOT ADSLTester”
50
Tales Runner
3 Best Casual Game Award
2010 : Casual 2010 Popular
Award : 2010 Best
Corporate Social
Responsibility
2010

19. USO)
2.1
2 1
4,327 1
1
2.2
1
2
2,702
2.3

20. 100 700,00
0 30
2.4 1
100
100
1,820
2.5
6,500

21. 2.5.1 Wheelchair
500
2.5.2 500
2.5.3 500
2.5.4 5,000
2.6
3,500
(UniversalserviceObligation:USO)

22. 1) 3
( 2549-2552)
2552
( )
3(3G)
3 2553
3G
TOT 3G

23. SMS, Voice, VDO Call
Internet 7.2
Mbps
3G 3 1 2
13
3
3
80
NGN
Convergence)
Ubiquitous)

24. NGN
804,183 FTTx
482,600 Ports
NGN
3
BroadbandIP
Core Network)
IP Packet Based
Multiservice
Bandwidth 640 Gaps
77

25. FTTx
10 Mbps
100 Mbps
Voice), Data),
Video)
CCTV Security Health Care
SOHO
3,
200Ports

26. 2,144 Ports
( )
2554
6-24Mbps

27. 2552
"
Trusted Brand 2007 2550 Tr
2549
Trusted Brand 2006 Trusted Brand
"

28. Super Brand 2004 2547
2547

29. 1.
2.
3.
4.
5.

30. 6.
7.
1. :
1.1
1.2

31. (
)
2. :

32. 3. :

35. (Stakeholders)
6
1 /
1.

36. /
/
2.
3.
4.
5.
6.
(Conflict of
Interest)

37. 7.
2 2
1.
2.
3.

38. 4.
5.
6.
3
1.

39. 2.
3.
4.
5.
4 / /
1.
/ /

40. 2.
/ /
3.
5
1.
2.
6
1.
2.

41. 3.
(Law-abiding citizen
( )
6
1

42. 1.
1.1
1.2
1.3

43. 2.
2.1
2.2

44. 2.3
2.4
3.
4.
5.

45. 6.
7.
2
1. (Merit System)

46. 2.
3.
(Participative Management)
4.
5.
6.
7.

47. 8.
9.
10.
( )
11.

48. 3
1.
2. (Quality of Services)
3.
4.
5.

49. 6.
7.
4
/ / /
/ / /
1.
/ / /
2.
/ / /

50. 3.
4.
5.
5

51. 1.
2.
3.
4. (Public
Spirit)
6

52. 1.
2.
3.
4.
4.1
4.2

53. 4.3
5.
6.

54. ( )
( )
1.
2.
3.

55. 4.
5.
6.
7.

56. ( )
H.A.V.E. Online " 29 55
We Do " 29 55
Tales Runner " 29 55
TOT e-market “Big Thanks” "
14 55
" 2" 7 Mb 390
25 55
Knowledge Plus powered by TOT
31 55

57. TOT alms Content
e-Learning 31 55
Just pay Franchise
31 55
TOT satellite
2,000 31 55
TOT IPTV "Basic Package" 31 55
Cloud apps powered by TOT 31 55
008 3
31 55
008

58. 007
TOT net call
31 55
TOT net call
31 55
TOT e-Market “Pearl”
30 55
TOT net call 31
55

59. Caller ID
" 6 31 56
Just Pay TOT prepaid
pin phone 108 only 30 55
TOT prepaid pin 108
31 55
1
31 55
50
Y-Tel 1234 31 55

60. TOT
TOT YOUNG CLUB
“TOT Young Club”
. . 2548
TOT Young Club
1-6
TOT Young Club
• Web Blog
•
“ ”

61. •
Blog Cyber Share
“ ”
• “Cyber Camp
World Care”
Blog
. . 2553
(Corporate Social Responsibility : CSR )
TOT Young Club
Green IT

62. 200
12-15 40,000
2537
50
13

63. 30,000
3
��� 1 .
. 1,000
��� 2 . . 6,000
��� 3 1 . .
. . 9,000 2549
2 . .
7,000 3 2550
7,000
•

64. ( )
“ ”
50
. . 2538
•
10
•
.

65. KU – Band
(Optic Fiber Cable)
(Submarine Fiber) (Microwave)
(Videoconference)
(Internet Protocol : IP) e-
Learning
Video Streaming www.dlf.ac.th
(Web – based instruction)
www.
dlfeschool.in.th

66. 4 (
) 20,000

•
•
IT – supported instruction
Blended Learning

67. (Knowledge
– based society)
•
TOT IT SCHOOL
TOTITSCHOOL . .2547

68. 1 1
2547
80
80
4
1 7
2 7
3 21
4 45
80
TOT IT SCHOOL
server

69. TOT IT SCHOOL
HOMEPAGE
TOT IT SCHOOL
“ ”
“ ” 2555 (02/02/55)

70. 2 2555

71. 2555
“ ”
“ ”(Telephone for
the deaf)
SMS
(02/02/55)

72. 2 2555

73. 14
(Sport Complex)
02/02/55)

74. 2 2555
20
“
Internet Data Center (IDC) ”

75. Internet Data Center (IDC)
18
01/02/55)

76. 1 2555
(
18 2555 60
“Voice Conference”
“VDO Conference”
, TOT wife

77. , “TOT
e-conference”
“TOT net call”
“TOT3G”
4G (31/01/55)

78. 31 2555

79. “4G Thailand The First
100 Mbps”
, ,
(
,
,
BWA : Broadband
Wireless Access LTE : Long Term
Evolution
2.3 Mbps

80. 20
2555
8
2555
01/02/55)

81. 1 2555

82. 45
“ ”
TOT3G
30/01/55)

83. 28 2555
TOT3G
5

84. 3
7
3.9G
3G
2100 MHz
HSPA+ (High Speed Packet Access
Plus) 3.9G
42 Mbps.
21 Mbps.
18
2555 59
2555
5,320
12
2555 7
3.9G

85. 13.00 19
2555 7
3.9G
13.00

86. (
18
3.00
2.75
2.50 )

87. TOT Contact Center 1100
025051031 025749626
http://complain.tot.co.th/
1177 Website
http://tel1177.tot.co.th
9 6
89/2 3
10210
025749490, 025051204 025054402
E-Mail : tothuman@tot.co.th
tothuman@yahoo.com

88. 1. planning
TOT
3G
NGN
TOT
TOT

89. 2. Organization
call centre help
pesky
3. Leading

90. 4. Controlling