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MEASURE! 
Why • What • How
Brand 
Copyright 2014 WSI Smart Marketing. All rights reserved.
Adapt 
Copyright 2014 WSI Smart Marketing. All rights reserved.
Target 
Copyright 2014 WSI Smart Marketing. All rights reserved.
Build 
Copyright 2014 WSI Smart Marketing. All rights reserved.
Track 
Why Measure? Because we brand, adapt, target, build and track! 
Copyright 2014 WSI Smart Marketing. All rights reserved. 
Brand 
Adapt 
Target 
Build 
Track
The “What Happened” Tracking 
Copyright 2014 WSI Smart Marketing. All rights reserved.
Anatomy of Google Analytics 
Copyright 2014 WSI Smart Marketing. All rights reserved.
Navigation 
Left-Hand Top-Level Navigation 
Copyright 2014 WSI Smart Marketing. All rights reserved.
Google Analytics Dashboard 
Copyright 2014 WSI Smart Marketing. All rights reserved.
Google Analytics Dashboard 
= Clicks 
= Unique Visitors 
= # of Pages Visited 
= Avg. # of Pages 
Per User 
= Time on Site 
= Users Left After 1st Page Visited 
= Percentage of First Time Visitors 
= New vs. Returning Visitors 
Copyright 2014 WSI Smart Marketing. All rights reserved.
Audience Behavior 
DATA 
1. New visitors have a lower bounce rate. 
2. Returning visitors look at twice the number of pages. 
3. Returning visitors stay on site 4X longer than new visitors. 
4. Returning visitors filled out the contact form on the contact page nearly twice as often as 
new visitors. 
RECOMMENDATION 
1. Work hard on a loyalty program with off-site marketing such as press releases, article 
creation and social media management. 
Copyright 2014 WSI Smart Marketing. All rights reserved.
Browser and OS 
RECOMMENDATION 
1. Make sure that your website looks right on the top three most popular browsers. 
Copyright 2014 WSI Smart Marketing. All rights reserved.
Mobile Engagement 
ANALYZE 
1. Are we getting traffic from mobile devices? 
2. Are visitors staying on the site on their mobile devices? 
3. Are we getting conversions? 
Copyright 2014 WSI Smart Marketing. All rights reserved.
User Flow Analysis 
RECOMMENDATION 
1. Look at the flow of your users and watch for trends. 
Copyright 2014 WSI Smart Marketing. All rights reserved.
Review Acquisition 
ANALYZE 
1. Is what I’m doing working? 
Copyright 2014 WSI Smart Marketing. All rights reserved.
Social Networks 
REVIEW YOUR SOCIAL NETWORKS 
1. Any trends in traffic increase? 
2. Which networks are converting? 
3. What can I do to increase my conversions? 
Copyright 2014 WSI Smart Marketing. All rights reserved.
How to Set a Goal 
• Step 1: Sign into your Analytics account 
• Step 2: Click on Admin 
Copyright 2014 WSI Smart Marketing. All rights reserved.
How to Set a Goal 
• Step 3: Click on Goals 
Copyright 2014 WSI Smart Marketing. All rights reserved.
How to Set a Goal 
• Step 4: Click on + New Goal 
• Step 5: 
Follow the 
Directions 
Copyright 2014 WSI Smart Marketing. All rights reserved.
The “How it Happened” Tracking 
Copyright 2014 WSI Smart Marketing. All rights reserved.
A Brief History 
In 1901, Dodge together with 
Cline developed a photographic 
recording method of tracing the 
movements during reading; the 
camera device is shown here as 
is the photographic tracings on 
the right.
A Brief History 
Eye Tracking 
Copyright 2014 WSI Smart Marketing. All rights reserved.
A Brief History 
Tracking Code 
Copyright 2014 WSI Smart Marketing. All rights reserved. 
<script type="text/javascript"> 
setTimeout(function(){var 
a=document.createElement("script"); 
var 
b=document.getElementsByTagName(" 
script")[0]; 
a.src=document.location.protocol+"//dnn 
506yrbagrg.cloudfront.net/pages/scripts/ 
0018/4485.js?"+Math.floor(new 
Date().getTime()/3600000); 
a.async=true;a.type="text/javascript";b.p 
arentNode.insertBefore(a,b)}, 1); 
</script>
Heat Mapping 
What are people clicking on in your 
website? 
Copyright 2014 WSI Smart Marketing. All rights reserved. 
What buttons are working and what buttons 
are not? 
How are people navigating your site? 
What calls to action are driving clicks inside 
the site?
Confetti Tracking 
Can you find a trend for how a specific 
group of users are engaging in your site? 
Copyright 2014 WSI Smart Marketing. All rights reserved.
Scroll Tracking 
How long is too long? 
Is your content getting read? 
Are your calls to action in the right place? 
Copyright 2014 WSI Smart Marketing. All rights reserved.
In Summary 
In Summary: 
What’s the most important thing? 
- Choose what’s important to you 
- Create a strategy 
What should I pay attention to? 
- Online goals 
- Track your traffic 
- Measure your conversions 
- Stay on top of it! 
“The enemy of today…. 
Copyright 2014 WSI Smart Marketing. All rights reserved.
?

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#PSMGConf 2014 | Ryan Kelly | Meaningful Marketing Measurement

  • 1. MEASURE! Why • What • How
  • 2. Brand Copyright 2014 WSI Smart Marketing. All rights reserved.
  • 3. Adapt Copyright 2014 WSI Smart Marketing. All rights reserved.
  • 4. Target Copyright 2014 WSI Smart Marketing. All rights reserved.
  • 5. Build Copyright 2014 WSI Smart Marketing. All rights reserved.
  • 6. Track Why Measure? Because we brand, adapt, target, build and track! Copyright 2014 WSI Smart Marketing. All rights reserved. Brand Adapt Target Build Track
  • 7. The “What Happened” Tracking Copyright 2014 WSI Smart Marketing. All rights reserved.
  • 8. Anatomy of Google Analytics Copyright 2014 WSI Smart Marketing. All rights reserved.
  • 9. Navigation Left-Hand Top-Level Navigation Copyright 2014 WSI Smart Marketing. All rights reserved.
  • 10. Google Analytics Dashboard Copyright 2014 WSI Smart Marketing. All rights reserved.
  • 11. Google Analytics Dashboard = Clicks = Unique Visitors = # of Pages Visited = Avg. # of Pages Per User = Time on Site = Users Left After 1st Page Visited = Percentage of First Time Visitors = New vs. Returning Visitors Copyright 2014 WSI Smart Marketing. All rights reserved.
  • 12. Audience Behavior DATA 1. New visitors have a lower bounce rate. 2. Returning visitors look at twice the number of pages. 3. Returning visitors stay on site 4X longer than new visitors. 4. Returning visitors filled out the contact form on the contact page nearly twice as often as new visitors. RECOMMENDATION 1. Work hard on a loyalty program with off-site marketing such as press releases, article creation and social media management. Copyright 2014 WSI Smart Marketing. All rights reserved.
  • 13. Browser and OS RECOMMENDATION 1. Make sure that your website looks right on the top three most popular browsers. Copyright 2014 WSI Smart Marketing. All rights reserved.
  • 14. Mobile Engagement ANALYZE 1. Are we getting traffic from mobile devices? 2. Are visitors staying on the site on their mobile devices? 3. Are we getting conversions? Copyright 2014 WSI Smart Marketing. All rights reserved.
  • 15. User Flow Analysis RECOMMENDATION 1. Look at the flow of your users and watch for trends. Copyright 2014 WSI Smart Marketing. All rights reserved.
  • 16. Review Acquisition ANALYZE 1. Is what I’m doing working? Copyright 2014 WSI Smart Marketing. All rights reserved.
  • 17. Social Networks REVIEW YOUR SOCIAL NETWORKS 1. Any trends in traffic increase? 2. Which networks are converting? 3. What can I do to increase my conversions? Copyright 2014 WSI Smart Marketing. All rights reserved.
  • 18. How to Set a Goal • Step 1: Sign into your Analytics account • Step 2: Click on Admin Copyright 2014 WSI Smart Marketing. All rights reserved.
  • 19. How to Set a Goal • Step 3: Click on Goals Copyright 2014 WSI Smart Marketing. All rights reserved.
  • 20. How to Set a Goal • Step 4: Click on + New Goal • Step 5: Follow the Directions Copyright 2014 WSI Smart Marketing. All rights reserved.
  • 21. The “How it Happened” Tracking Copyright 2014 WSI Smart Marketing. All rights reserved.
  • 22. A Brief History In 1901, Dodge together with Cline developed a photographic recording method of tracing the movements during reading; the camera device is shown here as is the photographic tracings on the right.
  • 23. A Brief History Eye Tracking Copyright 2014 WSI Smart Marketing. All rights reserved.
  • 24. A Brief History Tracking Code Copyright 2014 WSI Smart Marketing. All rights reserved. <script type="text/javascript"> setTimeout(function(){var a=document.createElement("script"); var b=document.getElementsByTagName(" script")[0]; a.src=document.location.protocol+"//dnn 506yrbagrg.cloudfront.net/pages/scripts/ 0018/4485.js?"+Math.floor(new Date().getTime()/3600000); a.async=true;a.type="text/javascript";b.p arentNode.insertBefore(a,b)}, 1); </script>
  • 25. Heat Mapping What are people clicking on in your website? Copyright 2014 WSI Smart Marketing. All rights reserved. What buttons are working and what buttons are not? How are people navigating your site? What calls to action are driving clicks inside the site?
  • 26. Confetti Tracking Can you find a trend for how a specific group of users are engaging in your site? Copyright 2014 WSI Smart Marketing. All rights reserved.
  • 27. Scroll Tracking How long is too long? Is your content getting read? Are your calls to action in the right place? Copyright 2014 WSI Smart Marketing. All rights reserved.
  • 28. In Summary In Summary: What’s the most important thing? - Choose what’s important to you - Create a strategy What should I pay attention to? - Online goals - Track your traffic - Measure your conversions - Stay on top of it! “The enemy of today…. Copyright 2014 WSI Smart Marketing. All rights reserved.
  • 29. ?