The Retail Health & Wellness Debrief provides a framework for brands and retailers to develop a range of health and wellness-related offerings to meet growing consumer demand.
Download the report at psfk.com/report/retail-health-wellness-debrief
2. Access the full report at: psfk.com/report/retail-health-wellness-debrief
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As consumers seek ways to incorporate health and wellness into
their daily lives, brands and retailers are responding by offering
affordable, convenient healthcare outside of a traditional hospital
or doctor’s office setting, from in-store consultations to at-home
testing. Through the lens of six industry pillars, PSFK’s Retail
Health & Wellness Debrief highlights an exciting new model of
customer-centric care. It is part of a series of reports focusing on
retail innovation and customer experience to inspire the members
of our business intelligence services.
The 30+ page playbook includes:
• Key insights on the new consumer expectations for healthcare
• 3 guiding principles for providing customer-centric care
• 6 trends-based initiatives supported by 24 exemplary case studies
• Strategies for brands across industries to develop synergistic
offerings for the healthcare space
3. Opportunity Areas Explained In
The Report
1. Wellness Concierges
2. Holistic Treatments
3. AI-Enabled Expertise
4. Digital Care Marketplaces
5. DTC Prescription
6. Health Data Exchange
4. Take A Holistic View Of Health And Wellness
Spend To Maintain Healthy Lifestyles
Want Greater Transparency For Costs And Benefits
Have New Expectations For On-Demand Service
Expect Brands To Offer Elevated Service
Insights Identified
Consumers…
5. The Three Pillars Of Retail
Health & Wellness
Integrate Simplify Empower
6. PSFK
TRAVELSUB
PSFK
TRAVELOPTIMIZED EXPERIEN
PSFK
OCCASION-BA
MARKETINGDEBRIEF
#15
PSFK
SHOPPER MARKETING DEBRIEF
New Sales Opportunities Along
The Digitally Enabled Purchase Path
P L A YB O O K
C X
ENGAGING THE CONSCIOUS
BRAND TOUCHPOINT
CUSTOMER AT EVERY
PSFK:
RETAIL & CX INNOVATION
Business Intelligence
PSFK provides its members at
brands and agencies:
• Access to a trends report
library with 150+ titles
• On-Demand Research
• Daily & Industry Newsletters
• Monthly Webinars
• Immersive Events & Training
For more information:
jeff.weiner@psfk.com
Bespoke Services
Our researchers also deliver:
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Concepting & Consumer Journeys
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