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Retail Health & Wellness Debrief

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The Retail Health & Wellness Debrief provides a framework for brands and retailers to develop a range of health and wellness-related offerings to meet growing consumer demand.

Download the report at psfk.com/report/retail-health-wellness-debrief

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Retail Health & Wellness Debrief

  1. 1. RETAIL HEALTH & WELLNESS DEBRIEF PSFK #19 New Convenience Models For Delivering Care OVERVIEW
  2. 2. Access the full report at: psfk.com/report/retail-health-wellness-debrief Become A Member To Get The Full Report! As consumers seek ways to incorporate health and wellness into their daily lives, brands and retailers are responding by offering affordable, convenient healthcare outside of a traditional hospital or doctor’s office setting, from in-store consultations to at-home testing. Through the lens of six industry pillars, PSFK’s Retail Health & Wellness Debrief highlights an exciting new model of customer-centric care. It is part of a series of reports focusing on retail innovation and customer experience to inspire the members of our business intelligence services. The 30+ page playbook includes: • Key insights on the new consumer expectations for healthcare • 3 guiding principles for providing customer-centric care • 6 trends-based initiatives supported by 24 exemplary case studies • Strategies for brands across industries to develop synergistic offerings for the healthcare space 

  3. 3. Opportunity Areas Explained In The Report 1. Wellness Concierges 2. Holistic Treatments 3. AI-Enabled Expertise 4. Digital Care Marketplaces 5. DTC Prescription 6. Health Data Exchange
  4. 4. Take A Holistic View Of Health And Wellness Spend To Maintain Healthy Lifestyles Want Greater Transparency For Costs And Benefits Have New Expectations For On-Demand Service Expect Brands To Offer Elevated Service Insights Identified Consumers…
  5. 5. The Three Pillars Of Retail Health & Wellness Integrate Simplify Empower
  6. 6. PSFK TRAVELSUB PSFK TRAVELOPTIMIZED EXPERIEN PSFK OCCASION-BA MARKETINGDEBRIEF #15 PSFK SHOPPER MARKETING DEBRIEF New Sales Opportunities Along The Digitally Enabled Purchase Path P L A YB O O K C X ENGAGING THE CONSCIOUS BRAND TOUCHPOINT CUSTOMER AT EVERY PSFK: 
 RETAIL & CX INNOVATION Business Intelligence PSFK provides its members at brands and agencies: • Access to a trends report library with 150+ titles • On-Demand Research • Daily & Industry Newsletters • Monthly Webinars • Immersive Events & Training For more information: jeff.weiner@psfk.com Bespoke Services Our researchers also deliver: Ideations Workshops Immersion Safaris Research & Strategy Concepting & Consumer Journeys Branded Thought Leadership
  7. 7. RETAIL HEALTH & WELLNESS DEBRIEF PSFK #19 New Convenience Models For Delivering Care OVERVIEW

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