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Workforce Retention Survey
American Psychological Association
Harris Interactive
August 2012
Methodology
• The Workforce Retention Survey was conducted online by Harris Interactive on behalf of the
  American Psychological Association between August 3 and August 7, 2012 among 1,240 adults
  age 18 and older who reside in the U.S. and are employed either full time or part time. Data for
  the poll were collected using an omnibus survey.
• The reasons for staying with current employer survey items included a “not applicable”
  response. Data presented here were calculated excluding those who responded “not
  applicable.”
• Results were weighted as needed for age, sex, race/ethnicity, education, region and household
  income. Propensity score weighting was also used to adjust for respondents’ propensity to be
  online.
• Respondents for this survey were selected from among those who have agreed to participate in
  Harris Interactive surveys. Because the sample is based on those who were invited to
  participate in the Harris Interactive online research panel, no estimates of theoretical sampling
  error can be calculated.
Executive Summary
– Although a majority of working Americans said they remain with their
  current employers because of benefits (60%) and pay (59%), having a job
  that fits well with the other aspects of their lives and enjoying what they
  do (67% each) topped the list of reasons why they stay.
– More women than men cited both work-life fit (72% vs. 62%) and enjoying
  the work (72% vs. 63%) as reasons they stay with their current employers.
– Full-time employees were more likely than part-time employees to say
  they stay with their current employers because of the benefits (67% vs.
  35%) and pay (62% vs. 50%).
– Employees with children under the age of 18 were also more likely than
  those without children to cite benefits (66% vs. 58%) and pay (65% vs.
  57%) as reasons for staying on the job.
Executive Summary
– More full-time employees (58% vs. 53% of part-time employees) and women
  (59% vs. 53% of men) said they stay with their current employers because they
  feel connected to the organization.
– When it comes to relationships at work, full-time employees (54% vs. 43% of
  part-time employees) and women (55% vs. 48% of men) were more likely to say
  they stay with their current employers because of their co-workers.
– Similarly, although only just over one-third of men (34%) reported staying with
  their current employers because of their managers, almost half of women
  (46%) cited the boss as a reason to stay on the job.
– More part-time employees (46% vs. 40% of full-time employees) and those
  with children under the age of 18 (44% vs. 39% of those without children) also
  said their managers were an important factor in deciding to remain with their
  current employers.
Executive Summary
– Full-time employees (55% vs. 41% of part-time employees) and those with
  children under the age of 18 (60% vs. 48% of those without children) were more
  likely to say they stay with their current employers because the job provides an
  opportunity to make a difference.
– However, full-time employees (41% vs. 37% of part-time employees) and those
  with children under the age of 18 (43% vs. 38% of those without children) were
  also more likely to say they stay with their current employers because there
  aren’t any other job opportunities available.
– Working Americans age 55+ were the most likely to cite enjoying the work (80%),
  work-life fit (76%), benefits (66%), feeling connected to the organization (63%)
  and having an opportunity to make a difference (57%) as reasons for staying with
  their current employers.
– Employees ages 18-34 were the least likely to say enjoying the work (58%), work-
  life fit (61%) and benefits (54%) keep them on the job, but the most likely to
  endorse co-workers (57%) and managers (46%) as reasons to stay.
Executive Summary
– In general, employees who said they expect to remain with their current
  employers for extended periods of time were more likely to endorse all
  of the reasons for staying (except for lack of other job opportunities)
  than those who say they expect to leave sooner.
– Employees who say they plan to leave in less than one year were the
  least likely to endorse all of the reasons for staying, with only 27% citing
  feeling connected to the organization, 42% reporting enjoying the work
  and 46% saying work-life fit were reasons for staying on the job.
– For employees who say they plan to stay with their current employers for
  more than two years, the biggest drivers of expected tenure were
  enjoying the work, having a job that fits well with other life demands and
  feeling connected to the organization.
Reasons for Staying with Current Employer
Although a majority of working Americans said they remain with their current employers because of benefits (60%)
    and pay (59%), work-life fit and enjoying what they do (67% each) topped the list of reasons why they stay.
                                               % Strongly Agree/Agree
                                      I enjoy the work I do                                                               67%

            My job fits well with the other areas of my life                                                              67%

                                            Of the benefits                                                         60%

                                                 Of the pay                                                         59%

                       I feel connected to the organization                                                     56%

                                         Of my co-workers                                                     51%

     My job gives me the opportunity to make a difference                                                     51%

                                            Of my manager                                               40%

           There aren't any other job opportunities for me                                             39%



                                   BASE: All qualified respondents employed part time or full time. n=1,240
                                   Q3205: I stay with my current employer because…
Staying Because of the Work
 More women than men (72% vs. 63%) said they stay with their current employers
                    because they enjoy what they do.

                        % Strongly Agree/Agree

       Full Time                                                           69%

      Part Time                                                         67%



           Men                                                       63%

        Women                                                                 72%



   Children < 18                                                      65%

No Children < 18                                                           68%
Staying Because of Work-Life Fit
 More women than men (72% vs. 62%) said they stay with their current employers
         because their jobs fit well with the other areas of their lives.

                        % Strongly Agree/Agree

       Full Time                                                          68%

      Part Time                                                             70%



           Men                                                      62%

        Women                                                                   72%



   Children < 18                                                      65%

No Children < 18                                                          67%
Staying for the Benefits
Full-time employees were more likely than part-time employees to say they stay with their
current employers because of the benefits (67% vs. 35%), as were employees with children
              under the age of 18 (66% vs. 58% of those without children).

                            % Strongly Agree/Agree

          Full Time                                                            67%

         Part Time                                  35%



              Men                                                       59%

           Women                                                         61%



      Children < 18                                                            66%

  No Children < 18                                                     58%
Staying for the Money
 Full-time employees (62% vs. 50% of part-time employees), men (62% vs. 57% of women) and
employees with children under age 18 (65% vs. 57% of those without children) were more likely
            to report that they stay with their current employers because of the pay.

                              % Strongly Agree/Agree

            Full Time                                                         62%

           Part Time                                              50%



                Men                                                           62%

             Women                                                      57%



        Children < 18                                                           65%

    No Children < 18                                                    57%
Staying Because of the Organization
More full-time employees (58% vs. 53% of part-time employees) and women (59% vs. 53% of men)
  said they stay with their current employers because they feel connected to the organization.

                               % Strongly Agree/Agree

             Full Time                                                    58%

             Part Time                                              53%



                 Men                                                53%

              Women                                                       59%



         Children < 18                                                    58%

      No Children < 18                                                55%
Staying Because of Co-Workers
    When it comes to relationships at work, full-time employees (54% vs. 43% of part-time
employees) and women (55% vs. 48% of men) were more likely to say they stay with their current
                           employers because of their co-workers.

                               % Strongly Agree/Agree

             Full Time                                                  54%

            Part Time                                       43%



                 Men                                              48%

              Women                                                     55%



         Children < 18                                            49%

     No Children < 18                                               52%
Staying Because of the Boss
Although only just over one-third of men (34%) reported staying with their current employers because of
their managers, almost half of women (46%) cited the boss as a reason to stay on the job. More part-time
  employees (46% vs. 40% of full-time employees) and those with children under the age of 18 (44% vs.
           39% of those without children) also said their managers were an important factor.

                                   % Strongly Agree/Agree

              Full Time                                          40%

              Part Time                                                 46%



                   Men                                     34%

                Women                                                   46%



          Children < 18                                                44%

      No Children < 18                                           39%
Staying Where They Can Make a Difference
Full-time employees (55% vs. 41% of part-time employees) and those with children under the age
of 18 (60% vs. 48% of those without children) were more likely to say they stay with their current
            employers because the job provides an opportunity to make a difference.

                                % Strongly Agree/Agree

             Full Time                                                    55%

             Part Time                                       41%



                  Men                                                  52%

              Women                                                 49%



         Children < 18                                                          60%

      No Children < 18                                             48%
Staying Because There Are No Other Options
Full-time employees (41% vs. 37% of part-time employees) and those with children under the age of
   18 (43% vs. 38% of those without children) were more likely to say they stay with their current
               employers because there aren’t any other job opportunities available.

                                 % Strongly Agree/Agree

              Full Time                                      41%

              Part Time                                   37%



                  Men                                      38%

               Women                                        40%



          Children < 18                                          43%

       No Children < 18                                    38%
Reasons for Staying with Current Employer
              Full-Time vs. Part-Time Employees
                                                 % Strongly Agree/Agree
                                                    Full Time   Part Time

                                                                                                    69%
                                  I enjoy the work I do                                            67%

                                                                                                       68%
        My job fits well with the other areas of my life                                                70%

                                                                                                   67%
                                        Of the benefits                     35%

                                                                                                 62%
                                             Of the pay                                  50%

                                                                                             58%
                   I feel connected to the organization                                   53%

                                                                                           54%
                                     Of my co-workers                              43%

                                                                                           55%
 My job gives me the opportunity to make a difference                             41%

                                                                              40%
                                       Of my manager                                46%

                                                                               41%
       There aren't any other job opportunities for me                       37%
Reasons for Staying with Current Employer
                                       Men vs. Women
                                                 % Strongly Agree/Agree
                                                           Men   Women

                                                                                                 63%
                                  I enjoy the work I do                                                72%

                                                                                                62%
        My job fits well with the other areas of my life                                               72%

                                                                                               59%
                                        Of the benefits                                         61%

                                                                                              62%
                                             Of the pay                                    57%

                                                                                         53%
                   I feel connected to the organization                                        59%

                                                                                    48%
                                     Of my co-workers                                     55%

                                                                                      52%
 My job gives me the opportunity to make a difference                               49%

                                                                          34%
                                       Of my manager                               46%

                                                                            38%
       There aren't any other job opportunities for me                       40%
Reasons for Staying with Current Employer
                            Children vs. No Children
                                                 % Strongly Agree/Agree
                                             Children < 18   No Children < 18

                                                                                                   65%
                                  I enjoy the work I do                                              68%

                                                                                                   65%
        My job fits well with the other areas of my life                                            67%

                                                                                                    66%
                                        Of the benefits                                      58%

                                                                                                   65%
                                             Of the pay                                  57%

                                                                                          58%
                   I feel connected to the organization                                 55%

                                                                                     49%
                                     Of my co-workers                                  52%

                                                                                              60%
 My job gives me the opportunity to make a difference                            48%

                                                                               44%
                                       Of my manager                        39%

                                                                               43%
       There aren't any other job opportunities for me                      38%
Reasons for Staying with Current Employer
                                             By Age Group
                                                   % Strongly Agree/Agree
                                              18-34      35-44    45-55     55+

                                                                                          58%
                                                                                                    67%
                          I enjoy the work I do                                                   65%
                                                                                                                  80%


                                                                                            61%
                                                                                              63%
My job fits well with the other areas of my life                                                 66%
                                                                                                            76%


                                                                                    54%
                                                                                                  64%
                                Of the benefits                                       56%
                                                                                                   66%


                                                                                          58%
                                                                                                      67%
                                     Of the pay                                    53%
                                                                                            60%


                                                                                     54%
                                                                                      55%
           I feel connected to the organization                                   51%
                                                                                                63%
Reasons for Staying with Current Employer
                                By Age Group (cont’d)
                                              % Strongly Agree/Agree
                                            18-34       35-44   45-55   55+

                                                                                             57%
                                                                                       50%
                                   Of my co-workers                            41%
                                                                                             56%



                                                                                       50%
                                                                                     47%
My job gives me the opportunity to make a difference                                   49%
                                                                                             57%



                                                                                     46%
                                                                              39%
                                     Of my manager                      33%
                                                                              40%



                                                                              39%
                                                                          37%
      There aren't any other job opportunities for me                         39%
                                                                               41%
Reasons for Staying with Current Employer
                                 By Tenure Expectation
                                                   % Strongly Agree/Agree
                            < 1 Year       1-2 Years      3-5 Years         6-9 Years           10 Years +

                                                                                   42%
                                                                                               50%
                          I enjoy the work I do                                                                    70%
                                                                                                                 68%
                                                                                                                                83%


                                                                                         46%
                                                                                                     56%
My job fits well with the other areas of my life                                                                   70%
                                                                                                                 68%
                                                                                                                          77%


                                                                                 39%
                                                                                                     55%
                                Of the benefits                                                        57%
                                                                                                              65%
                                                                                                                    69%


                                                                                 39%
                                                                                                        59%
                                     Of the pay                                                        58%
                                                                                                                 67%
                                                                                                              64%


                                                                      27%
                                                                                         46%
           I feel connected to the organization                                                      55%
                                                                                                        58%
                                                                                                                    70%
Reasons for Staying with Current Employer
                    By Tenure Expectation (cont’d)
                                              % Strongly Agree/Agree
                          < 1 Year       1-2 Years      3-5 Years   6-9 Years            10 Years +

                                                                               38%
                                                                                         47%
                                     Of my co-workers                                       51%
                                                                                               55%
                                                                                                 57%


                                                                               37%
                                                                                 40%
My job gives me the opportunity to make a difference                                            52%
                                                                                                      57%
                                                                                                        59%


                                                                       29%
                                                                                   40%
                                      Of my manager                          34%
                                                                                          47%
                                                                                         46%


                                                                         33%
                                                                                        47%
      There aren't any other job opportunities for me                                43%
                                                                                   41%
                                                                         33%
Work Experience and Intent to Stay
For employees who say they plan to stay with their current employers for more than two years, the biggest
drivers of expected tenure were enjoying the work, having a job that fits well with other life demands and
                                 feeling connected to the organization.
                                             100

                                              90

                                              80

                                              70                                                       Work-Life Fit
                    % Strongly Agree/Agree



                                                                                                                       Enjoy Work
                                                                                 Pay      Benefits
                                              60
                                                                                                            Connection to
                                                                                                            Organization
                                              50                             Co-Workers
                                                                                             Make a
                                                                       Manager            Difference
                                              40
                                                          No Other
                                              30       Opportunities


                                              20

                                              10

                                              0
                                                   0                                       0.5                                      1
                                                          Impact on Intent to Stay with Current Employer
phwa.org

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2012 Workforce Retention Survey

  • 1. Workforce Retention Survey American Psychological Association Harris Interactive August 2012
  • 2. Methodology • The Workforce Retention Survey was conducted online by Harris Interactive on behalf of the American Psychological Association between August 3 and August 7, 2012 among 1,240 adults age 18 and older who reside in the U.S. and are employed either full time or part time. Data for the poll were collected using an omnibus survey. • The reasons for staying with current employer survey items included a “not applicable” response. Data presented here were calculated excluding those who responded “not applicable.” • Results were weighted as needed for age, sex, race/ethnicity, education, region and household income. Propensity score weighting was also used to adjust for respondents’ propensity to be online. • Respondents for this survey were selected from among those who have agreed to participate in Harris Interactive surveys. Because the sample is based on those who were invited to participate in the Harris Interactive online research panel, no estimates of theoretical sampling error can be calculated.
  • 3. Executive Summary – Although a majority of working Americans said they remain with their current employers because of benefits (60%) and pay (59%), having a job that fits well with the other aspects of their lives and enjoying what they do (67% each) topped the list of reasons why they stay. – More women than men cited both work-life fit (72% vs. 62%) and enjoying the work (72% vs. 63%) as reasons they stay with their current employers. – Full-time employees were more likely than part-time employees to say they stay with their current employers because of the benefits (67% vs. 35%) and pay (62% vs. 50%). – Employees with children under the age of 18 were also more likely than those without children to cite benefits (66% vs. 58%) and pay (65% vs. 57%) as reasons for staying on the job.
  • 4. Executive Summary – More full-time employees (58% vs. 53% of part-time employees) and women (59% vs. 53% of men) said they stay with their current employers because they feel connected to the organization. – When it comes to relationships at work, full-time employees (54% vs. 43% of part-time employees) and women (55% vs. 48% of men) were more likely to say they stay with their current employers because of their co-workers. – Similarly, although only just over one-third of men (34%) reported staying with their current employers because of their managers, almost half of women (46%) cited the boss as a reason to stay on the job. – More part-time employees (46% vs. 40% of full-time employees) and those with children under the age of 18 (44% vs. 39% of those without children) also said their managers were an important factor in deciding to remain with their current employers.
  • 5. Executive Summary – Full-time employees (55% vs. 41% of part-time employees) and those with children under the age of 18 (60% vs. 48% of those without children) were more likely to say they stay with their current employers because the job provides an opportunity to make a difference. – However, full-time employees (41% vs. 37% of part-time employees) and those with children under the age of 18 (43% vs. 38% of those without children) were also more likely to say they stay with their current employers because there aren’t any other job opportunities available. – Working Americans age 55+ were the most likely to cite enjoying the work (80%), work-life fit (76%), benefits (66%), feeling connected to the organization (63%) and having an opportunity to make a difference (57%) as reasons for staying with their current employers. – Employees ages 18-34 were the least likely to say enjoying the work (58%), work- life fit (61%) and benefits (54%) keep them on the job, but the most likely to endorse co-workers (57%) and managers (46%) as reasons to stay.
  • 6. Executive Summary – In general, employees who said they expect to remain with their current employers for extended periods of time were more likely to endorse all of the reasons for staying (except for lack of other job opportunities) than those who say they expect to leave sooner. – Employees who say they plan to leave in less than one year were the least likely to endorse all of the reasons for staying, with only 27% citing feeling connected to the organization, 42% reporting enjoying the work and 46% saying work-life fit were reasons for staying on the job. – For employees who say they plan to stay with their current employers for more than two years, the biggest drivers of expected tenure were enjoying the work, having a job that fits well with other life demands and feeling connected to the organization.
  • 7. Reasons for Staying with Current Employer Although a majority of working Americans said they remain with their current employers because of benefits (60%) and pay (59%), work-life fit and enjoying what they do (67% each) topped the list of reasons why they stay. % Strongly Agree/Agree I enjoy the work I do 67% My job fits well with the other areas of my life 67% Of the benefits 60% Of the pay 59% I feel connected to the organization 56% Of my co-workers 51% My job gives me the opportunity to make a difference 51% Of my manager 40% There aren't any other job opportunities for me 39% BASE: All qualified respondents employed part time or full time. n=1,240 Q3205: I stay with my current employer because…
  • 8. Staying Because of the Work More women than men (72% vs. 63%) said they stay with their current employers because they enjoy what they do. % Strongly Agree/Agree Full Time 69% Part Time 67% Men 63% Women 72% Children < 18 65% No Children < 18 68%
  • 9. Staying Because of Work-Life Fit More women than men (72% vs. 62%) said they stay with their current employers because their jobs fit well with the other areas of their lives. % Strongly Agree/Agree Full Time 68% Part Time 70% Men 62% Women 72% Children < 18 65% No Children < 18 67%
  • 10. Staying for the Benefits Full-time employees were more likely than part-time employees to say they stay with their current employers because of the benefits (67% vs. 35%), as were employees with children under the age of 18 (66% vs. 58% of those without children). % Strongly Agree/Agree Full Time 67% Part Time 35% Men 59% Women 61% Children < 18 66% No Children < 18 58%
  • 11. Staying for the Money Full-time employees (62% vs. 50% of part-time employees), men (62% vs. 57% of women) and employees with children under age 18 (65% vs. 57% of those without children) were more likely to report that they stay with their current employers because of the pay. % Strongly Agree/Agree Full Time 62% Part Time 50% Men 62% Women 57% Children < 18 65% No Children < 18 57%
  • 12. Staying Because of the Organization More full-time employees (58% vs. 53% of part-time employees) and women (59% vs. 53% of men) said they stay with their current employers because they feel connected to the organization. % Strongly Agree/Agree Full Time 58% Part Time 53% Men 53% Women 59% Children < 18 58% No Children < 18 55%
  • 13. Staying Because of Co-Workers When it comes to relationships at work, full-time employees (54% vs. 43% of part-time employees) and women (55% vs. 48% of men) were more likely to say they stay with their current employers because of their co-workers. % Strongly Agree/Agree Full Time 54% Part Time 43% Men 48% Women 55% Children < 18 49% No Children < 18 52%
  • 14. Staying Because of the Boss Although only just over one-third of men (34%) reported staying with their current employers because of their managers, almost half of women (46%) cited the boss as a reason to stay on the job. More part-time employees (46% vs. 40% of full-time employees) and those with children under the age of 18 (44% vs. 39% of those without children) also said their managers were an important factor. % Strongly Agree/Agree Full Time 40% Part Time 46% Men 34% Women 46% Children < 18 44% No Children < 18 39%
  • 15. Staying Where They Can Make a Difference Full-time employees (55% vs. 41% of part-time employees) and those with children under the age of 18 (60% vs. 48% of those without children) were more likely to say they stay with their current employers because the job provides an opportunity to make a difference. % Strongly Agree/Agree Full Time 55% Part Time 41% Men 52% Women 49% Children < 18 60% No Children < 18 48%
  • 16. Staying Because There Are No Other Options Full-time employees (41% vs. 37% of part-time employees) and those with children under the age of 18 (43% vs. 38% of those without children) were more likely to say they stay with their current employers because there aren’t any other job opportunities available. % Strongly Agree/Agree Full Time 41% Part Time 37% Men 38% Women 40% Children < 18 43% No Children < 18 38%
  • 17. Reasons for Staying with Current Employer Full-Time vs. Part-Time Employees % Strongly Agree/Agree Full Time Part Time 69% I enjoy the work I do 67% 68% My job fits well with the other areas of my life 70% 67% Of the benefits 35% 62% Of the pay 50% 58% I feel connected to the organization 53% 54% Of my co-workers 43% 55% My job gives me the opportunity to make a difference 41% 40% Of my manager 46% 41% There aren't any other job opportunities for me 37%
  • 18. Reasons for Staying with Current Employer Men vs. Women % Strongly Agree/Agree Men Women 63% I enjoy the work I do 72% 62% My job fits well with the other areas of my life 72% 59% Of the benefits 61% 62% Of the pay 57% 53% I feel connected to the organization 59% 48% Of my co-workers 55% 52% My job gives me the opportunity to make a difference 49% 34% Of my manager 46% 38% There aren't any other job opportunities for me 40%
  • 19. Reasons for Staying with Current Employer Children vs. No Children % Strongly Agree/Agree Children < 18 No Children < 18 65% I enjoy the work I do 68% 65% My job fits well with the other areas of my life 67% 66% Of the benefits 58% 65% Of the pay 57% 58% I feel connected to the organization 55% 49% Of my co-workers 52% 60% My job gives me the opportunity to make a difference 48% 44% Of my manager 39% 43% There aren't any other job opportunities for me 38%
  • 20. Reasons for Staying with Current Employer By Age Group % Strongly Agree/Agree 18-34 35-44 45-55 55+ 58% 67% I enjoy the work I do 65% 80% 61% 63% My job fits well with the other areas of my life 66% 76% 54% 64% Of the benefits 56% 66% 58% 67% Of the pay 53% 60% 54% 55% I feel connected to the organization 51% 63%
  • 21. Reasons for Staying with Current Employer By Age Group (cont’d) % Strongly Agree/Agree 18-34 35-44 45-55 55+ 57% 50% Of my co-workers 41% 56% 50% 47% My job gives me the opportunity to make a difference 49% 57% 46% 39% Of my manager 33% 40% 39% 37% There aren't any other job opportunities for me 39% 41%
  • 22. Reasons for Staying with Current Employer By Tenure Expectation % Strongly Agree/Agree < 1 Year 1-2 Years 3-5 Years 6-9 Years 10 Years + 42% 50% I enjoy the work I do 70% 68% 83% 46% 56% My job fits well with the other areas of my life 70% 68% 77% 39% 55% Of the benefits 57% 65% 69% 39% 59% Of the pay 58% 67% 64% 27% 46% I feel connected to the organization 55% 58% 70%
  • 23. Reasons for Staying with Current Employer By Tenure Expectation (cont’d) % Strongly Agree/Agree < 1 Year 1-2 Years 3-5 Years 6-9 Years 10 Years + 38% 47% Of my co-workers 51% 55% 57% 37% 40% My job gives me the opportunity to make a difference 52% 57% 59% 29% 40% Of my manager 34% 47% 46% 33% 47% There aren't any other job opportunities for me 43% 41% 33%
  • 24. Work Experience and Intent to Stay For employees who say they plan to stay with their current employers for more than two years, the biggest drivers of expected tenure were enjoying the work, having a job that fits well with other life demands and feeling connected to the organization. 100 90 80 70 Work-Life Fit % Strongly Agree/Agree Enjoy Work Pay Benefits 60 Connection to Organization 50 Co-Workers Make a Manager Difference 40 No Other 30 Opportunities 20 10 0 0 0.5 1 Impact on Intent to Stay with Current Employer