Come on…how difficult can it be to improve a few processes? Everyone’s looking forward to your new BPM initiative. Your CEO is excited about reducing costs and getting rid of inefficiency. Frontline staff can’t wait for improved processes that make their lives easier. And you can’t wait to start making an impact in your organization. What could possibly go wrong? Loads! BPM projects go wrong for many reasons. One of the most common pitfalls is not focusing on what matters most for your business and then not managing risks appropriately when it comes to implementation. Luckily, help is at hand. Forrest Breyfogle, who quite literally wrote the book (actually 13 of them...with another one coming out this September!) on process improvement, and Rick Haynes, who has taught statistics to nuclear scientists (yes, we kid you not!), will be distilling decades of practical experience into simple things you can do right now to ensure your BPM program doesn’t go the way of the dodo.

1. Five Practical Ways to Enhance Your BPM Implementation
You can watch this webinar on:
Wednesday, September 18, 2013,
11:00 AM - 12:00 PM Eastern
Come on…how difficult can it be to improve a few processes?
Everyone’s looking forward to your new BPM initiative. Your CEO is excited about reducing costs
and getting rid of inefficiency. Frontline staff can’t wait for improved processes that make their
lives easier. And you can’t wait to start making an impact in your organization.
What could possibly go wrong? Loads!
BPM projects go wrong for many reasons. One of the most common pitfalls is not focusing on
what matters most for your business and then not managing risks appropriately when it comes to
implementation.
Luckily, help is at hand. Forrest Breyfogle, who quite literally wrote the book (actually 13 of
them...with another one coming out this September!) on process improvement, and Rick Haynes,
who has taught statistics to nuclear scientists (yes, we kid you not!), will be distilling decades of
practical experience into simple things you can do right now to ensure your BPM program
doesn’t go the way of the dodo.
Join this webinar to:
 Learn 5 simple things you can do right now that will make your BPM implementation deliver
better, more powerful results for your business
 Identify which processes you should target first to get the biggest bang for your buck
 Look at how you can develop effective business success measures and learn to spot
where your key risks are
This live session builds on the concepts presented in Smarter Solution's recent webinar:
What’s your strategy for avoiding risk in BPM? http://tiny.cc/waai3w
Webinar is at 11:00 AM EDT (New York) / 16:00 BST (London) / 17:00 CEST (Paris).
Please note: This webinar is being organized within the EST (Eastern Standard Time) zone
therefore the initial iCal will be represented as EST. Once you save the iCal to your calendar the
time will change according to the region in which you reside. For additional time zones, please use
the time converter at http://www.timeanddate.com/worldclock/converter.html.
If you miss the release time, don't worry - the session will also be made available on demand.

2. About the Presenters
Forrest W. Breyfogle III
CEO
Smarter Solutions
Forrest Breyfogle III is the CEO of Smarter Solutions, a consulting and training company that
offers proven capability in process improvement and re-engineering solutions. He has over 2
decades of experience in process improvement and has authored numerous books on statistics
and Lean Six Sigma. His published books include Statistical Methods for Testing, Development,
and Manufacturing, Forrest W. Breyfogle III, Wiley 1992 (including a 10-step roadmap for
implementing Six Sigma),Implementing Six Sigma: Smarter Solutions Using Statistical Methods,
2nd
ed. Forrest W. Breyfogle III, Wiley, 2003, Managing Six Sigma (co-authored), Wisdom on the
Green: Smarter Six Sigma Business Solutions (co-authored), Lean Six Sigma in Sickness and in
Health (co-authored), and a five-book series on the Integrated Enterprise Excellence business
management system (2008 and 2010). Through workshops and consulting services teams are
able to improve profits, reliability, and customer satisfaction by wisely orchestrating techniques
described in his books and articles.
Rick Haynes
Business Consultant and Statistician
Smarter Solutions
Rick has more than 20 years’ experience in project management, training, applied statistics,
engineering, and customer support. He holds multiple certifications at all levels of Lean Six Sigma
from Champion, Master Black Belt down to Yellow Belt. In his prior role, he was employed by
Bettis Atomic Power Laboratory as a Principle Statistician and the Corporate Process
Improvement Leader providing expertise in the development and execution of courses and
teaching various statistical and process improvement topics to nuclear engineers and
scientists. During this period, Rick additionally provided Master Black Belt support for the Bechtel
Corporation. Certified as a Black Belt through Motorola University (1991), Rick has also held
various continuous improvement, process engineering, and training positions throughout his
thirteen year tenure with Texas Instruments (Raytheon), where he was responsible for managing
the process engineering group, statistical support, and process improvement in relation to circuit
board manufacturing. Currently, Rick is responsible for providing consulting and training to
Smarter Solutions’ clients at the executive and practitioner levels.
PEX Network, a division of IQPC, facilitates access to a wealth of
relevant content for Process Excellence, Lean, and Six Sigma
practitioners. Further enhanced with an online community of your
peers, we will provide you with the tools and resources to help you
perform more effective and efficiently, while enhancing the quality
operations within your organization. As our industry becomes more
and more dependent on the Web for information, PEXNetwork.com
has been developed to provide Six Sigma professionals with instant access to information.
Leveraging our strength and foundation in education, IQPC and the Process Excellence Network
are uniquely positioned to provide a comprehensive library of webcasts gathered from our events,
as well as exclusive content from leaders in the industry.