Using QMS as a Strategic Business Framework by Establishing and Quantifying Business Objectives and its Impacts, Mapping Core Competencies (Technical-Behavioral) and Analyzing Business Information captured throughout the business process cycle using Interactive Business Dashboards; leads to Business Improvement initiatives and results in the growth of the entire business itself. Main points covered: • Using QMS as a Strategic Business Framework • How to establish and Quantify Business Objectives and its impact to your business • How to return your investment and what value ISO 9001 bring into business Presenter: This webinar was presented by Muhamed Farooque; Muhamed is Business Performance Management Specialist with the excellent knowledge base in ISO Management Systems, Business Process Improvement and Business Analytics Practices. ISO Management Systems: Qualified Lead Auditor for ISO 9001-ISO 14001-OHSAS 18001, Lean Six Sigma Black Belt etc. Link of the recorded session published on YouTube: https://youtu.be/66qt6O-Nstc

2. Muhamed Farooque
CEO
Muhamed Farooque is a Business Performance Management Specialist with
excellent knowledgebase in ISO Management Systems, Business Process
Improvement and Business Analytics Practices. ISO Management Systems:
Qualified Lead Auditor for ISO 9001-ISO 14001-OHSAS 18001, Lean Six Sigma
Black Belt etc. Quality Assurance Review Expert based on Institute of Internal
Audits (IIA) Standard
Contact Information
+974 4016 4157
farooque@excelledia.com
www. excelledia.com
linkedin.com/Muhamed-Farooque

3. Did you ever think about
HOW CAN ISO-QMS ASSIST YOU IN ACHEIEVING THE BUSINESS GOALS?
Even though YOU already have strategies and plans in Place!
This is Possible…………………
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A well deployed Quality Management System can achieve this…

4. Business
Objectives
Business
Goals
STRATEGIES
?
PLANS
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What do You have as a Business..??

5. A quality management system (QMS) is a set of policies, processes and procedures
required for planning and execution (production/development/service) in the core
business area of an organization.

6. Business
Objectives
& Goals
Policy
QMS
Objectives
& KPIs
Committed
Top Management
STRATEGIES
?
PLANS
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Lets Begin The Journey
RESOURCES

7. Consulting ▪ Training ▪ Analytics
Identify Your “INTERNAL & EXTERNAL ISSUES”

8. Understand your Business
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9. Consulting ▪ Training ▪ Analytics

10. Who all are your stakeholders ?
What are their Needs & expectations?
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STAKEHOLDERS

11. Identify your customers and their Needs & expectations
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12. Risk Based Thinking
Risk-based thinking is something we all do
automatically and often sub-consciously. It is
identifying the uncertainties in our business.
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13. Why Should I adopt “Risk-Based Thinking”?
• To improve customer confidence and satisfaction
• To assure consistency of quality of goods and services
• To establish a proactive culture of prevention and improvement
• Successful companies intuitively take a risk based approach
Risk Based Thinking = Preventative Action
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14. Consulting ▪ Training ▪ Analytics
People Process Technology
A Quality management system also addresses People, Process and Technology
Let’s see how to establish a strategic approach towards ISO 9001:2015

15. Consulting ▪ Training ▪ Analytics
Let’s see How QMS address each components of the
Organizational ‘TRINITY’
People Process Technology
Key Processes AutomationCompetency Matrix
Roles &
Responsibilities
Well Defined
Processes
Process Flows &
Interactions
Process
Enhancement

16. Consulting ▪ Training ▪ Analytics
Lets not forget to Align the Organizations Legal and Contractual Obligations too..!!

17. SET OBJECTIVES
OBJECTIVE: A specific result that a person or system aims to achieve within a time frame
and with available resources.
In general, objectives are more specific and easier to measure. Objectives are basic tools
that underlie all planning and strategic activities. They serve as the basis for creating
policy and evaluating performance. Some examples of business objectives include
minimizing expenses, expanding internationally, or making a profit.
STRATEGIC FUNCTIONAL OPERATIONAL
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18. Customer Focus
Leadership
Engagement Of People
Process Approach
Improvement
Evidence – Based Decision Making
Relationship Management
QUALITY MANAGEMENT PRICIPLES
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19. DEFINE
OBJECTIVES
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20. What does a well defined objective promise?
TRANSPARENCY FOCUS OF ORG. ALIGNMENT ENGAGEMENT
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21. DEFINE
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22. Aligning and Communication of Objectives
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23. VISION
Process 1 Process 2
Function 1 Function 2
OBJECTIVEOBJECTIVE
Task 1
Task 2
Task 3
MEASURE
People
People
People
People
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23

24. • Define Targeted Level of
Customer Satisfaction
• Decrease in Customer
Complaints
Customer Service
and
Delivery
PROCESS 1
Objective : Increase Customer Satisfaction and On time delivery
Customer Service Delivery
• On time delivery
• Minimize the lead time
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Dispersion of Objectives

25. Measurement & Evaluation of “Effectiveness of Objectives”
Define Key Performance indicators for each functions
and process owners shall measure each KPI which have
been aligned with the objectives
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26. STRATEGIC
FUNCTIONAL
OPERATIONAL
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26

27. Strategic Internal Audits
Monitoring the Objectives and Goals set…..
will help you to Drill Down to the whole Business
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28. Monitoring
&
Performance
Evaluation
Objectives
&
KPIs
Strategies
&
Plans
People
Roles & Responsibilities, Competence
Process
Cycle Time, Review & Improve
Technology
Capture, Manage, Enhance the Process
Funds, Facility & Assets
Effective Management of the Business
Resources
Business
Impact
+ve
-ve
Improvement
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28

29. Corrective Action
If the Impact of Objective performance is NEGATIVE
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GO BACK AND CHECK THE P-P-P

30. If the Impact of Objective performance is POSITIVE
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31. ORGANIZATIONAL
GOALS
QMS
BCMS
OHSAS
EMS
STRATEGIC
OPERATIONAL
FUNCTIONAL
OBJECTIVES
PLANS
KPIs
RESOURCES
TO ADDRESS CHALLENGES, ORGANIZATIONS NEED STANDARD FRAMEWORKS
ACCORING TO ITS ‘RISK’ WHICH WOULD ACT AS THE PILLARS OF THE ORGANIZATION
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32. CUSTOMER
SATISFACTION
GOVERNANCE
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THE GAIN

33. ISO 9001 Training Course
 ISO 9001 Introduction
1 Day Course
 ISO 9001 Foundation
2 Days Course
 ISO 9001 Lead Implementer
5 Days Course
 ISO 9001 Lead Auditor
5 Days Course
Exam and certification fees are included in the training price.
https://www.pecb.com/iso-9001-training-courses| www.pecb.com/events

34. THANK YOU
?
+974 4016 4157
farooque@excelledia.com
www. excelledia.com
linkedin.com/Muhamed-Farooque