1. Increasing Your Impact Through Digital TechnologyJosh Hoole, Circuit Rider Development Manager, Communities 2.0

3. What is Communities 2.0? We help community groups, voluntary organisations and social enterprises benefit from technology Funded through Welsh Government and European Regional Development Fund (ERDF) Here until April 2015 Work in target areas

4. What we’ll cover Third Sector & Digital Inclusion Managing Information Engaging & Sharing The Cloud Online Office Virtually Working

5. Issues for Our Sector REDUCE COSTS AT ALL COST! £83bn cuts in Public Spending 'Big Society' increasing expectation and role for voluntary & community action 'Make do & mend' culture Government & other providers moving services online, e.g. Student Loans, Universal Benefits, Charity Commission, Big Lottery More efficient to digitise services

6. So...we need to think Digital By Default

7. What is Digital Inclusion? Getting people online 750,000 non-liners in Wales Over 60% are Older People Majority of the rest are: In Social Housing Unemployed Low waged Disabled people

9. Unable to save between £250 - £550 a year

10. Unable to access information & services online

11. Barriers are often Inspiration, Skills & Price

13. The Two Aims of Technology Do things better Do better things

15. Record interactions with people and organisations

16. Analyse interactions and impact

17. Join up departments

19. Instantly record activity

20. Automatic backups

21. Automatic seamless upgrade

22. Bespoke

23. Needs internet connection

24. Loss of ‘control’ for Info Officer

26. CiviCRM – Free but host yourself

29. Who are your relationships with?

30. What information do you record?

31. What information do you need to extract?

34. It’s PEOPLE talking to YOU about YOU

35. It’s YOU talking to PEOPLE about YOU

37. Have conversations about your issue

38. Use the expertise of others

39. Provide opportunities for people to interact

40. Follow and lead

41. Needs good guidelines and good communications

42. Potential ‘time suck’

43. Not always easy to measure true impact

46. Get the right people involved

47. Engage in the conversations

48. Go to where your audience already are

50. Internet-based computing, whereby shared resources, software and information are provided to computers and other devices on-demand, like electricity Wikipedia

52. Accessible from anywhere

53. No upgrade or licensing issues

54. Per person per month costs

55. Works on any internet-enabled machine

56. Needs internet connection

57. Will it truly meet your needs

58. Too many Cloud tools to try them all

61. Is your current tech set up meeting your needs?

62. There’s probably a tool out there for every problem – just ask a Circuit Rider!

65. Works on multiple platforms

66. Collaboration

67. Seamless remote working

68. Easy for users to grasp

69. Simple price structures

70. Doesn’t always cope with big funding bids...yet

71. Potential culture change & training issues

72. Still needs a techie

75. What will be the benefit to being able to work remotely?

76. Will we still need a file server in the office?

77. How will staff react to change?

79. Remote Working - Kit & Caboodle

80. Remote Working - Kit Netbook Highly Portable PC £200 - £400 iPad 2 Highly versatile mobile computer £400 - £600 Smartphone Multitasking handheld phones £0 - £200 + monthly fee Mobile Broadband 3G Internet on the move £20 + monthly fee

82. Will managing a remote team be a struggle?

83. Training needs and remote support?

84. What is the Total Cost of Ownership (TCO)?

86. Lots of travelling

87. Client database in the office

88. Need to share information

90. Send regular information about events and fundraising but can’t afford printing costs

93. What is your leadership role?

94. Who will drive any changes?

95. Who will implement any changes?

97. What we’ve learnt Third Sector & Digital Inclusion Managing Information Engaging & Sharing The Cloud Online Office Virtually Working

98. clickconnectdiscover.org 0845 474 8282