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Tony DiLuca
Principal
tdiluca@hcpaths.com
Roger Poremsky
VP Sales and Marketing
rporemsky@hcpaths.com
Terry Martin
Marketing Representative
terry.martin@hcpaths.com
Phone: 856-671-6000
Introduction
Bios
Agenda
2
Agenda
Introduction
What Sets Us
Apart
Bios
Services
Agenda
Introduction
What Sets Us Apart
Bios
Services
A/R Billing
A/R System
Conversions
Auto/Workers
Compensation
Behavioral
Health
Cash
Acceleration
Claims
Management
Consulting
Credit Balance
Adjudication
Denial
Management
Medicaid
Entitlement
Physician Practice
Management
A/R Billing
A/R System Conversions
Auto/Workers’ Compensation
Behavioral Health
Cash Acceleration
Claims Management Software
Consulting
Credit Balance Adjudication
Denial Management
Medicaid Entitlement
Physician Practice Management17
2
3-7
4-5
6
7-17
7
8
9
10
11
12
13
14
15
16
Introduction
3
Physician and Tactical Healthcare Services, LLC (PATHS) was formed to provide solutions for receivable
management in the Healthcare Industry. We offer a broad range of revenue cycle services to assist the needs of
our healthcare clients. Our clients include hospitals, physician groups, rehabilitation facilities, nursing homes,
cancer centers, clinics, emergency departments, ambulance services and behavioral health facilities. Our
programs are tailored to ensure compliance with the various regulatory requirements imposed upon healthcare
providers. Our goal is to identify those key elements, which may be hindering the attainment of revenue and cash
objectives of our clients and to implement strategies for process improvement.
• Responsible for the management of over $3 billion dollars annually
• Key management experience averages over 30 years in the healthcare field
• 400 employees strategically located in offices and onsite with hospital clients
• 66,000 sq. ft. of modern office space designed for compliancy and future expansion
PATHS has acquired EMCsoft’s Claim Agent, a claim management software that assures the delivery of clean
medical claims to insurance payers. In addition, we have launched SPARHC, LLC to maximize cash recovery for
hospitals converting to new A/R systems.
PATHS is committed to being a positive representative of business in the Healthcare Industry. Our leadership
roles in HFMA, AAHAM, and MGMA allow us to provide education opportunities to our clients and our
community.
Sincerely,
Tony DiLuca, CHFP
Principal
IntroductionIntroduction
Bios
Agenda
Introduction
What Sets Us
Apart
Bios
Services
A/R Billing
A/R System
Conversions
Auto/Workers
Compensation
Behavioral
Health
Cash
Acceleration
Claims
Management
Consulting
Credit Balance
Adjudication
Denial
Management
Medicaid
Entitlement
Physician Practice
Management
What Sets Us Apart
4
IntroductionIntroduction
Bios
Agenda
Introduction
What Sets Us
Apart
Bios
Services
A/R Billing
A/R System
Conversions
Auto/Workers
Compensation
Behavioral
Health
Cash
Acceleration
Claims
Management
Consulting
Credit Balance
Adjudication
Denial
Management
Medicaid
Entitlement
Physician Practice
Management
Staff Experience
PATHS’ staff has experience in working with a
variety of client software including Siemens
InVision, Siemens Soarian, Epic, GE, Meditech,
Last Word, IDX, and CPSI among others.
Information Technology
PATHS has an extensive Information Technology
Department including a programmer and a data
analytics team that will assist with system
access, data transfer protocol, and reporting.
Performance Monitoring
PATHS has developed a proprietary reporting
and monitoring system for internal management
and staff performance and standards based on
numerous key performance indicators.
Staff Hiring Procedure
PATHS’ employees meet the standards that are
required by many healthcare licensure
organizations, such as JCAHO, our employees are
required to go through drug testing as well as
criminal background checks.
Data Security
PATHS takes proactive measures to protect our
client’s data such as having secure housing of data
servers.
Compliance
PATHS’ vigorous compliance program utilizes an
outside law firm to perform monthly random
reviews as well as serve as our compliance officer.
Cost effective programs and an exceptional level of customer service through our
investment in technology, employee development, and best industry practices.
PATHS utilizes a three tier strategy Discover, Develop, and Deliver that tailors
its services to meet your needs and specifications.
What Sets Us Apart
5
Our Objective
To provide excellent revenue cycle
solutions for healthcare providers by
fostering strong relationships with
colleagues, clients, and payors.
Our Experience
Decades of diverse experience
administering exceptional revenue
cycle solutions to over 100 different
clients.
Our Commitment
To better serve our clients and
industry through our dedication and
leadership in numerous healthcare
professional associations.
Discover
Comprehensive process
identifies key insights to your
revenue cycle.
Develop
We customize every aspect of
the program based on
discovered insights.
Deliver
We implement, measure, and
adjust the program to deliver
proven results.
Introduction
Bios
Agenda
Introduction
What Sets Us
Apart
Bios
Services
A/R Billing
A/R System
Conversions
Auto/Workers
Compensation
Behavioral
Health
Cash
Acceleration
Claims
Management
Consulting
Credit Balance
Adjudication
Denial
Management
Medicaid
Entitlement
Physician Practice
Management
Bios
6
Introduction
Bios
Agenda
Introduction
What Sets Us
Apart
Bios
Services
A/R Billing
A/R System
Conversions
Auto/Workers
Compensation
Behavioral
Health
Cash
Acceleration
Claims
Management
Consulting
Credit Balance
Adjudication
Denial
Management
Medicaid
Entitlement
Physician Practice
Management
Tony DiLuca, Principal
Tony co-founded PATHS, LLC and has been successful in
providing revenue cycle solutions to hospitals,
physicians, and other entities.
Heather Beckson, Medicaid Entitlement
Heather leads staff for our Medicaid Entitlement
program which processes over 30,000 applications per
year.
Roger Poremsky, Sales and Marketing
Roger focus is on customer relations, the acquisition of
clients, and maintaining strong relationships in the
healthcare community.
Anne Del Pizzo, Data Reporting
Anne performs quality benchmarking for data sets and
analyzes qualitative data for clients and develops
comment reports.
Tony J. Mackiewicz, Principal
Tony co-founded PATHS, LLC with decades of experience in
Finance and Patient Receivable Management.
Tony Crisafulli, Practice Management
Tony specializes in the business of practice management
and reimbursement with a broad knowledge of the
healthcare RCM process.
Steve Del Pizzo, SPARHC
Steve was recently promoted to Director of Revenue at
SPARHC from Revenue Cycle Manager at PATHS.
Anna Martz, Hospital Billing
Anna ensures the start-up and completion of projects as
well as the continued oversite and management of ongoing
engagements.
Al Giacomucci, EMCsoft
Al is a Partner at EMCsoft with more than 30 years of
experience, primarily in a large medical center
environment.
Robyn Walls, Medicaid Entitlement
Robyn is experienced in Medicaid Entitlement application
process and supervises our Inpatient and Emergency
Department programs.
Advantages
Dedicated staff, who are
experienced with all third
party payors, enhance your
claim reimbursement.
• Inpatient and outpatient claims
• Medicare, Commercial, Blue Cross,
Managed Care, Medicaid, Behavioral
Health, and Third Party Liabilities
• Timely and detailed reporting
Features
System specifically designed to
track claim status, monitor state
regulations, and provide
comprehensive reporting.
• Automatic tracking
• Claim editing specific to regulation
• Enrollment and re-enrollment for Out
of State provider status
Benefits
Years of industry experience
with different types of clients
give us the perspective to apply
best practices.
• Increased reimbursement
• Save time
• Reporting capabilities specific to
rejection codes geared to improve the
revenue cycle flow
A/R Billing
7
Our team is dedicated to dealing with and understanding the regulatory
environment of the A/R billing process.
A/R Billing
A/R System
Conversions
Auto/Workers
Compensation
Behavioral
Health
Cash
Acceleration
Claims
Management
Consulting
Credit Balance
Adjudication
Denial
Management
Medicaid
Entitlement
Physician Practice
Management
Introduction
Bios
Introduction
What Sets Us
Apart
Bios
Services
Agenda
Accounts
• Evaluate cash collection, misapplied
payments, adjustments, and
balances
• Undertake all legacy accounts or
accounts with specific ages
or parameter
• Maximize cash flow and reduce the
financial impact of the system
conversion
Workflow
• Establish informational
requirements and define reporting
parameters
• Design a road map for execution
and form a team dedicated to your
project
• Monitor performance levels; ensure
compliance standards and analyze
data
Benchmarks
• Establish key performance
indicators that include cash
collections and age of accounts
• Develop a KPI Report Card that
timely and effectively
tracks performance
• Evaluation of data and staff allows
us to meet KPIs and quality
standards
A/R System Conversions
8
PATHS, LLC has synergized its expertise and resources with The Sirrus Group
to better serve hospitals as they convert to new A/R systems. The program
resolves A/R from the legacy system and optimizes the adjudication process
to maximize cash recovery.
A/R Billing
A/R System
Conversions
Auto/Workers
Compensation
Behavioral
Health
Cash
Acceleration
Claims
Management
Consulting
Credit Balance
Adjudication
Denial
Management
Medicaid
Entitlement
Physician Practice
Management
Introduction
Bios
Introduction
What Sets Us
Apart
Bios
Services
Agenda
Advantages
PATHS provides prompt/
efficient filings and response to
administrative needs in order to
adjudicate these claims.
• Experienced and certified team
• Prompt and efficient filings
• Best practice knowledge
• Seamless transition
• Personalized service throughout
program
• Led by primary client liaison and
dedicated team leader
Features
Diligence and systematic
workflow to process the claim to
adjudication.
• Knowledge of state regulations
• Proven tools and methodologies
• Objective and independent analysis
• Third-party payer knowledge base
• Committed to working claims from Day
1 to resolution
• Rigorous internal goals and numerous
reporting opportunities
Benefits
Vast knowledge and experience
collecting dollars from auto &
workers’ compensation claims.
• Reduce outstanding receivable
• Cut costs
• Improve cash collections
• Refocus staffing
• ICD 10 readiness
• UB04/ 1500
• Aggressive appeal process
Auto/Workers’ Compensation
9
Tackles the highly regulated, extensive document requirements, and manual
claim processing to recover maximum cash for these services.
Services
A/R Billing
A/R System
Conversions
Auto/Workers
Compensation
Behavioral
Health
Cash
Acceleration
Claims
Management
Consulting
Credit Balance
Adjudication
Denial
Management
Medicaid
Entitlement
Physician Practice
Management
Introduction
Bios
Introduction
What Sets Us
Apart
Bios
Services
Agenda
Advantages
Our process has specialized
systems and experienced staff –
each dedicated to the
management of the Behavioral
Health revenue cycle process.
• Knowledge of treatment authorizations
• Exceptional customer service
• Unbiased analysis/recommendations
Features
We developed systems to track
and split bills by each separate
authorization and created
specialized reports for client
needs.
• Payments and rejections posting
• Automatic tracking
• Claim editing specific to payor
regulations
Benefits
Years of industry experience
with different types of clients
give us the perspective to apply
best practices.
• Increased reimbursement
• Timely and detailed reporting
• Improved patient/customer relations
Behavioral Health
10
PATHS can help you alleviate the business of billing while you endeavor to
meet your patient’s health goals.
Services
A/R Billing
A/R System
Conversions
Auto/Workers
Compensation
Behavioral
Health
Cash
Acceleration
Claims
Management
Consulting
Credit Balance
Adjudication
Denial
Management
Medicaid
Entitlement
Physician Practice
Management
Introduction
Bios
Introduction
What Sets Us
Apart
Bios
Services
Agenda
Advantages
While we resolve your accounts,
we also analyze and document
issues that contributed to the
aging of your A/R to prevent it
from recurring.
• Experienced and certified professionals
• Documentation of operational issues
• Seamless communication with payors
• Offers flexible pricing
Features
Whether you require a “one-
time clean-up” or ongoing
outsourcing of receivables,
PATHS generates fast, bottom
line results.
• Project policies and procedures
• Experience with all payors
• Reports of project results and
operational issues
Benefits
PATHS’ accounts receivable
resolution service combines
technology, experienced
professionals, and processes to
maximize benefits.
• Accelerating cash flow
• Reduces aged receivables
• Long term improvements in operations
Cash Acceleration
11
PATHS’ Receivable Cash Acceleration Program reduces bad debt while
improving cash flow.
A/R Billing
A/R System
Conversions
Auto/Workers
Compensation
Behavioral
Health
Cash
Acceleration
Claims
Management
Consulting
Credit Balance
Adjudication
Denial
Management
Medicaid
Entitlement
Physician Practice
Management
Introduction
Bios
Introduction
What Sets Us
Apart
Bios
Services
Agenda
Claims Management Software
12
Data Analytics
Robust data mining capabilities produce
meaningful insights.
• Operational Reports
• Management Reports
• Productivity Reports
• Denial Management
Claim Follow Up
Automated tools allow user to efficiently
receive, modify, and resubmit claims.
• Ad Hoc Queries
• Rejected Claims
• Secondary Claim
• Hold Reports
Electronic Data Interchange
Established EDI routes to every
destination requested by our customers.
• ANSI 276, 277, 835, 837
• Print Files
• Clearinghouses
• Payers
Claim Scrubbing
High powered rules engine that analyzes
every data element on a claim.
• Inspect
• Review
• Repair
• Validate
EMCsoft’s Claim Agent assures the delivery of clean medical claims to
insurance payers.
A/R Billing
A/R System
Conversions
Auto/Workers
Compensation
Behavioral
Health
Cash
Acceleration
Claims
Management
Consulting
Credit Balance
Adjudication
Denial
Management
Medicaid
Entitlement
Physician Practice
Management
Introduction
Bios
Introduction
What Sets Us
Apart
Bios
Services
Agenda
Advantages
PATHS’ consulting services
identify and correct
performance inefficiencies and
turning them into bottom line
savings.
• Experienced and certified professionals
• Proven tools and project methodologies
• Objective and independent analysis
Features
PATHS is there to assist you and
focus attention on specific areas
that will enhance your Revenue
Cycle.
• Operational assessments
• Process improvement/reengineering
• Policy and procedure development
• System conversion assistance
Benefits
Our healthcare professionals
assist you to make informed
decisions, improve operations,
and reduce costs.
• Improved productivity and efficiency
• Increased cash flow
• Unbiased analysis
• Assistance with implementation
Consulting
13
PATHS’ consultants are seasoned healthcare professionals who have proven
ability in revenue cycle operations and process improvement.
A/R Billing
A/R System
Conversions
Auto/Workers
Compensation
Behavioral
Health
Cash
Acceleration
Claims
Management
Consulting
Credit Balance
Adjudication
Denial
Management
Medicaid
Entitlement
Physician Practice
Management
Introduction
Bios
Introduction
What Sets Us
Apart
Bios
Services
Agenda
Advantages
Our systems allow us to better
work through this detailed
process and provide essential
reporting that many receivable
systems cannot.
• Analysis of credit balance database
• Resolve accounts with a credit balance
• Compliant programs and processes
Features
Our approach is to research and
resolve self pay and insurance
accounts that have a credit
balance.
• One time clean up project
• Ongoing credit balance program
• Process improvement plan
Benefits
We offer competitive fees and
streamlined processes with a
strong focus on compliance that
save you time and money.
• Improve customer relations
• Compliant with payor regulations
• Free up staff for cash accounts
• Keeping current with noncash
producing aspect of the revenue cycle
Credit Balance Adjudication
14
PATHS can help you resolve the daunting task of adjudicating credit
balance accounts.
A/R Billing
A/R System
Conversions
Auto/Workers
Compensation
Behavioral
Health
Cash
Acceleration
Claims
Management
Consulting
Credit Balance
Adjudication
Denial
Management
Medicaid
Entitlement
Physician Practice
Management
Introduction
Bios
Introduction
What Sets Us
Apart
Bios
Services
Agenda
Advantages
Our staff identifies payor denial
trends which may be the result
of internal procedures or
external challenges affecting
payor payment.
• Identify opportunities for appeals
• Manage a tight appeal process
• Measure success
• Provide feedback for preventive action
Features
Effective management and
recovery of denied services is
important to the enhancement
of your bottom line
performance.
• Inpatient services
• Outpatient services
• Physician services
• Increase collections
• Decrease corrections
Benefits
Our appeals process is designed
to get the attention of the payor
and produce the results needed
to increase your cash recovery.
• Discover patterns
• Determine net effect to revenue
• Well written appeals
• Collaborative effort of appeal process
Denial Management
15
PATHS’ Denial Management Program exposes the root of the
problem. Introduction
Bios
Introduction
What Sets Us
Apart
Bios
Services
A/R Billing
A/R System
Conversions
Auto/Workers
Compensation
Behavioral
Health
Cash
Acceleration
Claims
Management
Consulting
Credit Balance
Adjudication
Denial
Management
Medicaid
Entitlement
Physician Practice
Management
Agenda
Advantages
Our approach has been
developed to meet each state’s
and provider’s individual
requirements.
• Knowledge of state regulations
• Exceptional customer service
• Responsiveness to client’s needs
• Management reporting
• Affordable Care Act Certified
Counselors
Features
Our programs cover the entire
application process from patient
access and insurance
verification to the follow-up of
incomplete, denied, and difficult
applications.
• Inpatient and outpatient programs
• Financial Counselor programs
• Application tracking
• Application reporting
Benefits
We assist patients to secure
Medicaid Entitlement coverage
while generating cash flow for
providers.
• Increased reimbursement
• Improved charity care process
• Reduces need for write offs to bad debt
• Improved patient/customer relations
Medicaid Entitlement
16
Achieve maximum results for you and your patients in Medicaid Entitlement
approvals, processing of charity care documents, and reduction of bad debt.
A/R Billing
A/R System
Conversions
Auto/Workers
Compensation
Behavioral
Health
Cash
Acceleration
Claims
Management
Consulting
Credit Balance
Adjudication
Denial
Management
Medicaid
Entitlement
Physician Practice
Management
Introduction
Bios
Introduction
What Sets Us
Apart
Bios
Services
Agenda
Advantages
Submit and manage both CMS-
1500 and UB-04 claims forms
for provider-based billing.
• Regulatory knowledge
• Exceptional customer service
• Responsiveness to client’s needs
• Management reporting
Features
We have developed a
methodology for a
comprehensive program that
addresses each component of a
physician’s practice.
• Accounts receivable management
• Strategic management
• Operations management
• Financial management
• Clinical management
Benefits
Medical billing and revenue
cycle solutions that maximize
reimbursement for a wide
variety of medical specialties.
• Enhancing reimbursement
• Unique reporting capabilities
• Extremely tight follow up system
• Experienced staff who focus only on
practice management receivables
Physician Practice Management
17
PATHS carefully addresses each component of a physician’s practice with
specific expertise and consistent goals.
A/R Billing
A/R System
Conversions
Auto/Workers
Compensation
Behavioral
Health
Cash
Acceleration
Claims
Management
Consulting
Credit Balance
Adjudication
Denial
Management
Medicaid
Entitlement
Physician Practice
Management
Introduction
Bios
Introduction
What Sets Us
Apart
Bios
Services
Agenda
www.linkedin.com/company/pathsllc http://bit.ly/1KB5plT@hcpaths
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Our Services

  • 1. Tony DiLuca Principal tdiluca@hcpaths.com Roger Poremsky VP Sales and Marketing rporemsky@hcpaths.com Terry Martin Marketing Representative terry.martin@hcpaths.com Phone: 856-671-6000
  • 2. Introduction Bios Agenda 2 Agenda Introduction What Sets Us Apart Bios Services Agenda Introduction What Sets Us Apart Bios Services A/R Billing A/R System Conversions Auto/Workers Compensation Behavioral Health Cash Acceleration Claims Management Consulting Credit Balance Adjudication Denial Management Medicaid Entitlement Physician Practice Management A/R Billing A/R System Conversions Auto/Workers’ Compensation Behavioral Health Cash Acceleration Claims Management Software Consulting Credit Balance Adjudication Denial Management Medicaid Entitlement Physician Practice Management17 2 3-7 4-5 6 7-17 7 8 9 10 11 12 13 14 15 16
  • 3. Introduction 3 Physician and Tactical Healthcare Services, LLC (PATHS) was formed to provide solutions for receivable management in the Healthcare Industry. We offer a broad range of revenue cycle services to assist the needs of our healthcare clients. Our clients include hospitals, physician groups, rehabilitation facilities, nursing homes, cancer centers, clinics, emergency departments, ambulance services and behavioral health facilities. Our programs are tailored to ensure compliance with the various regulatory requirements imposed upon healthcare providers. Our goal is to identify those key elements, which may be hindering the attainment of revenue and cash objectives of our clients and to implement strategies for process improvement. • Responsible for the management of over $3 billion dollars annually • Key management experience averages over 30 years in the healthcare field • 400 employees strategically located in offices and onsite with hospital clients • 66,000 sq. ft. of modern office space designed for compliancy and future expansion PATHS has acquired EMCsoft’s Claim Agent, a claim management software that assures the delivery of clean medical claims to insurance payers. In addition, we have launched SPARHC, LLC to maximize cash recovery for hospitals converting to new A/R systems. PATHS is committed to being a positive representative of business in the Healthcare Industry. Our leadership roles in HFMA, AAHAM, and MGMA allow us to provide education opportunities to our clients and our community. Sincerely, Tony DiLuca, CHFP Principal IntroductionIntroduction Bios Agenda Introduction What Sets Us Apart Bios Services A/R Billing A/R System Conversions Auto/Workers Compensation Behavioral Health Cash Acceleration Claims Management Consulting Credit Balance Adjudication Denial Management Medicaid Entitlement Physician Practice Management
  • 4. What Sets Us Apart 4 IntroductionIntroduction Bios Agenda Introduction What Sets Us Apart Bios Services A/R Billing A/R System Conversions Auto/Workers Compensation Behavioral Health Cash Acceleration Claims Management Consulting Credit Balance Adjudication Denial Management Medicaid Entitlement Physician Practice Management Staff Experience PATHS’ staff has experience in working with a variety of client software including Siemens InVision, Siemens Soarian, Epic, GE, Meditech, Last Word, IDX, and CPSI among others. Information Technology PATHS has an extensive Information Technology Department including a programmer and a data analytics team that will assist with system access, data transfer protocol, and reporting. Performance Monitoring PATHS has developed a proprietary reporting and monitoring system for internal management and staff performance and standards based on numerous key performance indicators. Staff Hiring Procedure PATHS’ employees meet the standards that are required by many healthcare licensure organizations, such as JCAHO, our employees are required to go through drug testing as well as criminal background checks. Data Security PATHS takes proactive measures to protect our client’s data such as having secure housing of data servers. Compliance PATHS’ vigorous compliance program utilizes an outside law firm to perform monthly random reviews as well as serve as our compliance officer. Cost effective programs and an exceptional level of customer service through our investment in technology, employee development, and best industry practices.
  • 5. PATHS utilizes a three tier strategy Discover, Develop, and Deliver that tailors its services to meet your needs and specifications. What Sets Us Apart 5 Our Objective To provide excellent revenue cycle solutions for healthcare providers by fostering strong relationships with colleagues, clients, and payors. Our Experience Decades of diverse experience administering exceptional revenue cycle solutions to over 100 different clients. Our Commitment To better serve our clients and industry through our dedication and leadership in numerous healthcare professional associations. Discover Comprehensive process identifies key insights to your revenue cycle. Develop We customize every aspect of the program based on discovered insights. Deliver We implement, measure, and adjust the program to deliver proven results. Introduction Bios Agenda Introduction What Sets Us Apart Bios Services A/R Billing A/R System Conversions Auto/Workers Compensation Behavioral Health Cash Acceleration Claims Management Consulting Credit Balance Adjudication Denial Management Medicaid Entitlement Physician Practice Management
  • 6. Bios 6 Introduction Bios Agenda Introduction What Sets Us Apart Bios Services A/R Billing A/R System Conversions Auto/Workers Compensation Behavioral Health Cash Acceleration Claims Management Consulting Credit Balance Adjudication Denial Management Medicaid Entitlement Physician Practice Management Tony DiLuca, Principal Tony co-founded PATHS, LLC and has been successful in providing revenue cycle solutions to hospitals, physicians, and other entities. Heather Beckson, Medicaid Entitlement Heather leads staff for our Medicaid Entitlement program which processes over 30,000 applications per year. Roger Poremsky, Sales and Marketing Roger focus is on customer relations, the acquisition of clients, and maintaining strong relationships in the healthcare community. Anne Del Pizzo, Data Reporting Anne performs quality benchmarking for data sets and analyzes qualitative data for clients and develops comment reports. Tony J. Mackiewicz, Principal Tony co-founded PATHS, LLC with decades of experience in Finance and Patient Receivable Management. Tony Crisafulli, Practice Management Tony specializes in the business of practice management and reimbursement with a broad knowledge of the healthcare RCM process. Steve Del Pizzo, SPARHC Steve was recently promoted to Director of Revenue at SPARHC from Revenue Cycle Manager at PATHS. Anna Martz, Hospital Billing Anna ensures the start-up and completion of projects as well as the continued oversite and management of ongoing engagements. Al Giacomucci, EMCsoft Al is a Partner at EMCsoft with more than 30 years of experience, primarily in a large medical center environment. Robyn Walls, Medicaid Entitlement Robyn is experienced in Medicaid Entitlement application process and supervises our Inpatient and Emergency Department programs.
  • 7. Advantages Dedicated staff, who are experienced with all third party payors, enhance your claim reimbursement. • Inpatient and outpatient claims • Medicare, Commercial, Blue Cross, Managed Care, Medicaid, Behavioral Health, and Third Party Liabilities • Timely and detailed reporting Features System specifically designed to track claim status, monitor state regulations, and provide comprehensive reporting. • Automatic tracking • Claim editing specific to regulation • Enrollment and re-enrollment for Out of State provider status Benefits Years of industry experience with different types of clients give us the perspective to apply best practices. • Increased reimbursement • Save time • Reporting capabilities specific to rejection codes geared to improve the revenue cycle flow A/R Billing 7 Our team is dedicated to dealing with and understanding the regulatory environment of the A/R billing process. A/R Billing A/R System Conversions Auto/Workers Compensation Behavioral Health Cash Acceleration Claims Management Consulting Credit Balance Adjudication Denial Management Medicaid Entitlement Physician Practice Management Introduction Bios Introduction What Sets Us Apart Bios Services Agenda
  • 8. Accounts • Evaluate cash collection, misapplied payments, adjustments, and balances • Undertake all legacy accounts or accounts with specific ages or parameter • Maximize cash flow and reduce the financial impact of the system conversion Workflow • Establish informational requirements and define reporting parameters • Design a road map for execution and form a team dedicated to your project • Monitor performance levels; ensure compliance standards and analyze data Benchmarks • Establish key performance indicators that include cash collections and age of accounts • Develop a KPI Report Card that timely and effectively tracks performance • Evaluation of data and staff allows us to meet KPIs and quality standards A/R System Conversions 8 PATHS, LLC has synergized its expertise and resources with The Sirrus Group to better serve hospitals as they convert to new A/R systems. The program resolves A/R from the legacy system and optimizes the adjudication process to maximize cash recovery. A/R Billing A/R System Conversions Auto/Workers Compensation Behavioral Health Cash Acceleration Claims Management Consulting Credit Balance Adjudication Denial Management Medicaid Entitlement Physician Practice Management Introduction Bios Introduction What Sets Us Apart Bios Services Agenda
  • 9. Advantages PATHS provides prompt/ efficient filings and response to administrative needs in order to adjudicate these claims. • Experienced and certified team • Prompt and efficient filings • Best practice knowledge • Seamless transition • Personalized service throughout program • Led by primary client liaison and dedicated team leader Features Diligence and systematic workflow to process the claim to adjudication. • Knowledge of state regulations • Proven tools and methodologies • Objective and independent analysis • Third-party payer knowledge base • Committed to working claims from Day 1 to resolution • Rigorous internal goals and numerous reporting opportunities Benefits Vast knowledge and experience collecting dollars from auto & workers’ compensation claims. • Reduce outstanding receivable • Cut costs • Improve cash collections • Refocus staffing • ICD 10 readiness • UB04/ 1500 • Aggressive appeal process Auto/Workers’ Compensation 9 Tackles the highly regulated, extensive document requirements, and manual claim processing to recover maximum cash for these services. Services A/R Billing A/R System Conversions Auto/Workers Compensation Behavioral Health Cash Acceleration Claims Management Consulting Credit Balance Adjudication Denial Management Medicaid Entitlement Physician Practice Management Introduction Bios Introduction What Sets Us Apart Bios Services Agenda
  • 10. Advantages Our process has specialized systems and experienced staff – each dedicated to the management of the Behavioral Health revenue cycle process. • Knowledge of treatment authorizations • Exceptional customer service • Unbiased analysis/recommendations Features We developed systems to track and split bills by each separate authorization and created specialized reports for client needs. • Payments and rejections posting • Automatic tracking • Claim editing specific to payor regulations Benefits Years of industry experience with different types of clients give us the perspective to apply best practices. • Increased reimbursement • Timely and detailed reporting • Improved patient/customer relations Behavioral Health 10 PATHS can help you alleviate the business of billing while you endeavor to meet your patient’s health goals. Services A/R Billing A/R System Conversions Auto/Workers Compensation Behavioral Health Cash Acceleration Claims Management Consulting Credit Balance Adjudication Denial Management Medicaid Entitlement Physician Practice Management Introduction Bios Introduction What Sets Us Apart Bios Services Agenda
  • 11. Advantages While we resolve your accounts, we also analyze and document issues that contributed to the aging of your A/R to prevent it from recurring. • Experienced and certified professionals • Documentation of operational issues • Seamless communication with payors • Offers flexible pricing Features Whether you require a “one- time clean-up” or ongoing outsourcing of receivables, PATHS generates fast, bottom line results. • Project policies and procedures • Experience with all payors • Reports of project results and operational issues Benefits PATHS’ accounts receivable resolution service combines technology, experienced professionals, and processes to maximize benefits. • Accelerating cash flow • Reduces aged receivables • Long term improvements in operations Cash Acceleration 11 PATHS’ Receivable Cash Acceleration Program reduces bad debt while improving cash flow. A/R Billing A/R System Conversions Auto/Workers Compensation Behavioral Health Cash Acceleration Claims Management Consulting Credit Balance Adjudication Denial Management Medicaid Entitlement Physician Practice Management Introduction Bios Introduction What Sets Us Apart Bios Services Agenda
  • 12. Claims Management Software 12 Data Analytics Robust data mining capabilities produce meaningful insights. • Operational Reports • Management Reports • Productivity Reports • Denial Management Claim Follow Up Automated tools allow user to efficiently receive, modify, and resubmit claims. • Ad Hoc Queries • Rejected Claims • Secondary Claim • Hold Reports Electronic Data Interchange Established EDI routes to every destination requested by our customers. • ANSI 276, 277, 835, 837 • Print Files • Clearinghouses • Payers Claim Scrubbing High powered rules engine that analyzes every data element on a claim. • Inspect • Review • Repair • Validate EMCsoft’s Claim Agent assures the delivery of clean medical claims to insurance payers. A/R Billing A/R System Conversions Auto/Workers Compensation Behavioral Health Cash Acceleration Claims Management Consulting Credit Balance Adjudication Denial Management Medicaid Entitlement Physician Practice Management Introduction Bios Introduction What Sets Us Apart Bios Services Agenda
  • 13. Advantages PATHS’ consulting services identify and correct performance inefficiencies and turning them into bottom line savings. • Experienced and certified professionals • Proven tools and project methodologies • Objective and independent analysis Features PATHS is there to assist you and focus attention on specific areas that will enhance your Revenue Cycle. • Operational assessments • Process improvement/reengineering • Policy and procedure development • System conversion assistance Benefits Our healthcare professionals assist you to make informed decisions, improve operations, and reduce costs. • Improved productivity and efficiency • Increased cash flow • Unbiased analysis • Assistance with implementation Consulting 13 PATHS’ consultants are seasoned healthcare professionals who have proven ability in revenue cycle operations and process improvement. A/R Billing A/R System Conversions Auto/Workers Compensation Behavioral Health Cash Acceleration Claims Management Consulting Credit Balance Adjudication Denial Management Medicaid Entitlement Physician Practice Management Introduction Bios Introduction What Sets Us Apart Bios Services Agenda
  • 14. Advantages Our systems allow us to better work through this detailed process and provide essential reporting that many receivable systems cannot. • Analysis of credit balance database • Resolve accounts with a credit balance • Compliant programs and processes Features Our approach is to research and resolve self pay and insurance accounts that have a credit balance. • One time clean up project • Ongoing credit balance program • Process improvement plan Benefits We offer competitive fees and streamlined processes with a strong focus on compliance that save you time and money. • Improve customer relations • Compliant with payor regulations • Free up staff for cash accounts • Keeping current with noncash producing aspect of the revenue cycle Credit Balance Adjudication 14 PATHS can help you resolve the daunting task of adjudicating credit balance accounts. A/R Billing A/R System Conversions Auto/Workers Compensation Behavioral Health Cash Acceleration Claims Management Consulting Credit Balance Adjudication Denial Management Medicaid Entitlement Physician Practice Management Introduction Bios Introduction What Sets Us Apart Bios Services Agenda
  • 15. Advantages Our staff identifies payor denial trends which may be the result of internal procedures or external challenges affecting payor payment. • Identify opportunities for appeals • Manage a tight appeal process • Measure success • Provide feedback for preventive action Features Effective management and recovery of denied services is important to the enhancement of your bottom line performance. • Inpatient services • Outpatient services • Physician services • Increase collections • Decrease corrections Benefits Our appeals process is designed to get the attention of the payor and produce the results needed to increase your cash recovery. • Discover patterns • Determine net effect to revenue • Well written appeals • Collaborative effort of appeal process Denial Management 15 PATHS’ Denial Management Program exposes the root of the problem. Introduction Bios Introduction What Sets Us Apart Bios Services A/R Billing A/R System Conversions Auto/Workers Compensation Behavioral Health Cash Acceleration Claims Management Consulting Credit Balance Adjudication Denial Management Medicaid Entitlement Physician Practice Management Agenda
  • 16. Advantages Our approach has been developed to meet each state’s and provider’s individual requirements. • Knowledge of state regulations • Exceptional customer service • Responsiveness to client’s needs • Management reporting • Affordable Care Act Certified Counselors Features Our programs cover the entire application process from patient access and insurance verification to the follow-up of incomplete, denied, and difficult applications. • Inpatient and outpatient programs • Financial Counselor programs • Application tracking • Application reporting Benefits We assist patients to secure Medicaid Entitlement coverage while generating cash flow for providers. • Increased reimbursement • Improved charity care process • Reduces need for write offs to bad debt • Improved patient/customer relations Medicaid Entitlement 16 Achieve maximum results for you and your patients in Medicaid Entitlement approvals, processing of charity care documents, and reduction of bad debt. A/R Billing A/R System Conversions Auto/Workers Compensation Behavioral Health Cash Acceleration Claims Management Consulting Credit Balance Adjudication Denial Management Medicaid Entitlement Physician Practice Management Introduction Bios Introduction What Sets Us Apart Bios Services Agenda
  • 17. Advantages Submit and manage both CMS- 1500 and UB-04 claims forms for provider-based billing. • Regulatory knowledge • Exceptional customer service • Responsiveness to client’s needs • Management reporting Features We have developed a methodology for a comprehensive program that addresses each component of a physician’s practice. • Accounts receivable management • Strategic management • Operations management • Financial management • Clinical management Benefits Medical billing and revenue cycle solutions that maximize reimbursement for a wide variety of medical specialties. • Enhancing reimbursement • Unique reporting capabilities • Extremely tight follow up system • Experienced staff who focus only on practice management receivables Physician Practice Management 17 PATHS carefully addresses each component of a physician’s practice with specific expertise and consistent goals. A/R Billing A/R System Conversions Auto/Workers Compensation Behavioral Health Cash Acceleration Claims Management Consulting Credit Balance Adjudication Denial Management Medicaid Entitlement Physician Practice Management Introduction Bios Introduction What Sets Us Apart Bios Services Agenda