The document outlines a new shared vision for reemployment services for unemployment insurance (UI) claimants. It aims to create a more consistent and integrated national system using the latest technologies. The goals are to better meet the needs of unemployed workers through a single workforce system where UI is a core program, with enhanced reemployment services available through a common front door. The document calls for state pilots and innovative strategies to help realize this new vision, including a focus on skills transferability and using social media for outreach and services.
2. Challenges
A patchwork of reemployment services (WPRS,
REAs, etc) today that do not fully address the needs
of UI claimants
Remote claims processes continue to distance
claimants from One-Stop service delivery structure
UI as a mandatory One-Stop partner never fully
realized
An uneven approach by the workforce system to
serve UI claimants
3. A Shared Vision
Fed/State/Local Workgroup Developed the
Vision
Final Workgroup Report at
https://www.workforce3one.org/view/4011107
031082285406/info
Rolled Out Officially at Reemployment
Summit in December 2010
4. Goals
A consistent national vision for service delivery to UI
claimants building on and realizing current workforce
system principles
A new framework to meet the needs of unemployed
workers as our economy continues to shift
Using the latest technologies to support service
delivery
An open vision with opportunity for ongoing
innovation
Realizing a commitment and obligation to a critical
customer – the UI Claimant
5. New Shared Vision/Old Principles
A single, integrated workforce system with UI
as a core program providing income support
UI claimants are job seekers too and a
customer of the entire workforce system
A workforce system with a “common front
door”
Enhanced reemployment services for all job
seeker customers
6. A Call to Innovate!
Transformational Elements of New Vision:
Common “Front Door” supported by
integrated customer registration/common
customer record
“Real Time Triage” – integrated/automated
data & information driving service
delivery/customer choice throughout service
delivery cycle
Focus on Skills Transferability
Social Media for Outreach & Service Delivery
7. Making the Vision Real
Multi-Layered Communications
Building Open-Source “Common Front Door”
Funding Pilots to Support Innovation the
Transformational Elements
Capturing/Disseminating Best Practices
Aligned with the Vision
Development of Other Tools/Products
Promote State Adoption By Convening
Strategic Planning Institute for State Teams
8. Next Steps
State Pilots in Collaboration with the National
Association of State Workforce Agencies
(NASWA) and Evaluation
3 pilots focused on first three elements;
2 pilots focused on social media
Best Practices Collection/Dissemination
Workforce Innovation Fund Grants Coming
Soon – More Opportunities for State/Local
Innovation around Vision
9. Other Reemployment Strategies
Focus on new strategies for serving the long
term unemployed
New service delivery models that encourage
employer hiring (On-The-Job Training,
Apprenticeship, work-based training
programs, etc.)
Starting to re-think business engagement
strategies in current economic climate
10. Gay Gilbert, Administrator
Office of Unemployment Insurance
U.S. Department of Labor
Employment and Training Administration
(202) 693-3029
gilbert.gay@dol.gov