The P2Pvalue project aims to build a communication and collaboration tool for communities which build and manage commons, such as Wikipedia, Arduino, the bike-lab of your neighbourhood and probably the community you participate in. This presentation details the results of the two Creative Workshops on New Tools for Collaboration in Communities which took place in Madrid, Spain on May 6th & 8th 2014.

1. Creative workshop
of new tools for collaboration
in communities
6th and 8th May, Madrid

2. Participants
6th May: 7 external + 3 UCM
8th May: 5 external + 4 UCM

3. Participating CBPPs
UCM x 4
SaS x 4
Tabacalera x 3
Kune x 3
BAH x 2
La Piluka x 2
...

4. Moments
of communication and collaboration
Dissemination
Decision making
Reception
Emotions
Coordination

5. Current tools they use
Mail Face to face Google Drive
Pad
Whatsapp
Telegram

6. Current tools they use
Pros
Ubiquity
Open / free
Greater capability (face to face)
Ease of use
Information recording
Attached files management
Cons
Spam
Info overloading
Privacy
Information recording
Attached files management

7. Facts, Challenges and Solutions I
Fact
Communication
creates
community but it’s
complex
Challenge
“How Might We”
create more
community
(internally and
outwards)?
Solution
Games, reception
of new participants
and emotion
management

8. Facts, Challenges and Solutions II
Fact
Participation is
limited and
unequal
Challenge
“How Might We”
create a model
that makes
participation kinds
visible and makes
participation more
interesting for
third parties?
Solution
Games for meeting
the community

9. Two kinds of participants
Active Occasional

10. Let’s begin with...
Active

11. Empathy map - Who is an active?
Work swamped
They know what to do and look for solutions
They manage many emotions
A lot of assemblies and mails

12. Value Proposition Canvas

13. Customer jobs
Communicate
What, How, Who, Where, When
Relations with other communities
Manage, coordinate, organize
Emotions: generate trust
Ask for relieve

14. Tired
Slow
Boring
Frustrating
Gains and pains
Funny
Participative
Easy
Being in company

15. People / Group / Community map with their
activity, keywords
“Network knitting”: common people suggestions
Smart management software
Mail filters
Products and services

16. Emotion dynamics
Information in only
one repository
Gain creators and pain relievers
Show emotions
Gamification
Well designed

17. And now with...
Occasional

18. Empathy map - Who is an occasional?
Positive valuation of communities
Trouble when participating:
Language not understood
Information access trouble
Don’t know where to begin

19. Customer jobs
Give visibility to the community
Organize information
Value information

20. Poor spontaneity
Lack of coordination
Funding effort
Gains and pains
Horizontality
Easy universal access
Welcome/reception

21. Products and services
Website with community information
Activity / task / information recommendation engine
Info organization tools: event audience estimation,
task list, document relevance evaluation, info
access, labels, organized search...

22. Gain creators and pain relievers
Integration activities
Participation tools
Behaviour regulation
system

23. Finally, the conclusion is users want...

24. Desired Value Proposition
Communication / Internal work
Info coordination/organization mobile tool
Event management: Activities, assemblies, work
Task management and participation visibility
Resource management
Proposal management, decision making

25. Desired Value Proposition
Attraction actions / Dissemination
Easy visibility tool of community information
for new people (what, who, how, where and
when)
User / group / community map

26. Desired Value Proposition
Interaction among communities
Automatic synergy / collaboration / activity
suggestion tool

27. Thanks!
Facilitators:
Carolina García León (@holacarol)
Antonio Tapiador del Dujo (@atapiador)