With over 46 years of combined, hands-on experience in the commercial floor-care equipment industry, Gofer Parts provides independent service providers with quality name-brand parts. They serve their customers by providing unbeatable prices, keeping a deep inventory, and fulfilling orders quickly and accurately. As their success grew, leading to increased order volume, they realized they needed a better way to manage their inventory and fulfillment. They looked at the best NetSuite partners and selected OzLINK.

1. Phone: 508-366-1969
sales@ozdevelopment.com
www.ozdevelopment.com
CASE STUDY
“OzLINK was a
game-changer. It
was like moving from
medieval times to
the future. OzLINK
provides cutting
edge technology to
our team"
-Ted Clark,
Warehouse Manager,
Gofer Parts
At a Glance:
With over 46 years of combined, hands-on experience in the commercial floor-
care equipment industry, Gofer Parts provides independent service providers
with quality name-brand parts. They serve their customers by providing
unbeatable prices, keeping a deep inventory, and fulfilling orders quickly and
accurately. As their success grew, leading to increased order volume, they
realized they needed a better way to manage their inventory and fulfillment.
They looked at the best NetSuite partners and selected OzLINK.
Key Benefits:
 Cut down on picking errors by over 75%
 Enabled a more productive layout for where parts were stored in
the warehouse
 Increased warehouse team productivity
The Challenge:
A few years ago the order volume was low enough that processing orders
manually worked well. The warehouse operations team knew the products and
process, so getting orders out the door quickly and accurately was straight
forward. However, as their customer volume grew and their product line
expanded, the manual processes and warehouse set-up started to get
stretched. The main issues were:
 Since they had many parts that looked the same, picking errors
occurred too frequently
 To avoid picking similar looking items, they separated where these
parts were stored, resulting in inefficient walking paths
 With growing SKUs they needed more granular locations than by
product category
The Solution:
Implementing NetSuite created an end to end order management solution
running in the cloud that dramatically improved their business. To extend
NetSuite to the warehouse floor, Gofer Parts selected and implemented OzLINK
Mobile Pro for wireless bar code receiving and picking. The added benefits
include:
 Bar code scanning drastically reduced pick errors
 They re-arranged items more efficiently in bins and used OzLINK for
guided walking paths to improve productivity of the operations team
 Increased inventory visibility and control to reduce costs
Industry:
Wholesale,
Aftermarket Parts
Oz Solutions:
OzLINK Mobile Pro
OzLINK Shipping
Applications:
NetSuite
UPS WorldShip
Gofer Parts Sweeps
Away Errors with OzLINK