Assertive Communication

Assertive Communication
KeyPoints to develop in your own time!
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Aim of publication
To introduce the reader or the learner to the
art of Assertive Communication

After developing the KeyPoints outlined in this publication, you should
mainly be able to:
☺Appreciate Professional Assertiveness
☺Get an insight of Assertiveness from the Inside Out
☺Talk of Assertive Communication with ease
Learning Objectives

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Assertive Communication - Highlights
☺ utilizing active listening skills.
☺ applying effective listening techniques.
☺ using questioning methods that elicit
constructive responses.
☺ giving positive feedback.
☺ providing constructive criticism.
☺ saying no responsibly.
☺ playing a problem-solver role.
☺ practicing the decision-maker role.
☺ employing the rule-maker role.
☺ developing personal accountability.
☺ choosing a positive approach.
☺ utilizing common methods for achieving an
assertive professional style.

☺ Professional Assertiveness
☺ Assertiveness from the Inside Out
Assertive Communication - Sections list

Professional Assertiveness – Summary
☺ Do you sometimes wonder if your
professional style is too passive-hesitant and
weak?
☺ Or do you find yourself acting too
aggressively toward your co-workers or
subordinates--too critical and overbearing?
☺ Do you wonder if there is another
professional style that might be better for
you?
☺ If you answered yes to any of these
questions, it's a good time to learn to be an
assertive business professional.
☺ These Key Points will guide you as you move
into a proactive, responsible, professional
style.
☺ You'll discover methods to help you identify
an appropriate assertive style and strategies
to prepare you use that style.

Professional Assertiveness – Summary
☺ From that point you should be able to
implement the assertive style in your work
environment.
☺ If you were to extend the Key Points in this
publication, you'll no longer worry about
being "too passive" or "too aggressive."

Professional Assertiveness – Highlights
☺ Becoming an Assertive Professional
☺ Proactive Listening Strategies
☺ Professional Assertiveness

Professional Assertiveness: Becoming an Assertive Professional
☺ recognize benefits of learning change strategies for
becoming an assertive business professional.
☺ identify questions to ask to determine personal
professional style.
☺ match the methods for achieving an assertive
professional goal with the corresponding statements.
☺ match the guidelines for modifying his or her
personal professional style with the corresponding
statements.

Professional Assertiveness: Proactive Listening Strategies
☺ recognize the value of learning proactive listening
strategies.
☺ assess an interaction in a business scenario to
determine whether someone was successful as an
active listener.
determine whether someone was successful as an
effective listener.
☺ apply the appropriate methods for using
assertive questioning in a given business scenario.

Professional Assertiveness: Professional Assertiveness
☺ Constructive Feedback Strategy
☺ recognize benefits of using constructive
feedback strategies.
determine whether someone successfully used
the steps to clarify the feedback strategy.
determine whether someone successfully used
the steps necessary to give positive feedback.
☺ apply the appropriate methods for providing
constructive criticism in a business scenario.
☺ match guidelines for saying no responsibly with
corresponding statements.

Assertiveness from the Inside Out - Summary
☺ Do you sometimes wonder if there's a way to alter
your professional style--to change yourself from the
inside out?
☺ Do you believe there may be strategies you could use
to develop a more assertive professional style?
☺ Do you want to learn about strategies that can help
you interact assertively with others in the workplace?
☺ Now is a good time to enhance your professional
assertiveness skills if you answered "yes" to any of
these questions, above.
☺ These Key Points shall guide you as you move into a
more decisive, more effective professional style.
☺ You'll learn about methods that can help you build and
strengthen your assertive style and strategies to
prepare you to act more assertively.
☺ …

Assertiveness from the Inside Out - Summary
☺ …
☺ You'll also learn how to implement your new, assertive
style as you negotiate with other professionals,
develop teams and partnerships, and cope with
opposition.
☺ With the assistance of these Key Points, you'll
blossom as you become the assertive professional
you've wanted to be.

Assertiveness from the Inside Out - Highlights
☺ Developing Your Assertive Style
☺ Self-development Strategies
☺ Assertive Interactions

Assertiveness from the Inside Out: Developing Your Assertive Style
☺ recognize benefits of learning action strategies
for being an assertive business professional.
☺ match strategies for building an assertive
professional style with corresponding
statements.
☺ identify guidelines to follow to enhance an
assertive professional style.
☺ determine whether a person successfully
strengthened his assertive style in a given
business scenario.
☺ identify strategies to use for sharpening one's
assertive style

Assertiveness from the Inside Out: Self-development Strategies
☺ recognize the value of learning assertive
self-development strategies.
☺ match methods for taking a positive
approach with corresponding statements.
☺ determine whether a person was successful
in developing accountability in a given
business scenario.

Assertiveness from the Inside Out: Assertive Interactions
☺ recognize benefits of learning interaction
strategies to become an assertive business
professional.
☺ identify the primary steps for developing a
winning team style.
☺ determine whether a person followed the
steps for successful negotiation in a business
scenario.
☺ apply the necessary steps to establish a
productive partnership in a given business
scenario.
☺ identify methods for dealing effectively with
opposition.

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Assertive Communication

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