1. Othel Smith
763 Kiska Ave Las Vegas NV 89123
othel.smith@gmail.com - 925-325-7339
SUMMARY OF SKILLS AND QUALIFICATIONS
 Help Desk Data Support/ Clerical/Customer Service Rep/Admitting /Registration.
 Communications and Financial Support/Technical Support and Epic Systems Corporation.
 Microsoft Excel, Access. Outlook and Word.
 Detail-oriented and meticulous individual with experience in providing Customer Support.
 Dedicated and dependable team player with the ability to execute a wide range of duties.
 Ability to accomplish daily tasks, streamlines processes, and increase efficiency.
 Performed administrative support duties which included; data entry, invoicing, filing and scanning.
ACCOMPLISHMENTS
 Selected to Epic / Kaiser Permanete HealthConnect Project
 Epic Software Systems Validation, Design, Build Team
 Received Epic Software Systems End User Certification 2005
 Selected to pioneer Kaiser Permanete Facility Operations software tracking system
EMPLOYMENT EXPERIENCE
University Medical Center Southern Nevada – Las Vegas NV
Admitting / Discharge Representative Ambulatory Call Center August 2016 to Present
Obtained demographics, insurance information from patients calling into the Ambulatory Call Center. I
was responsible for answering numberless patient’s calls. I scheduled patients appointments with their
appropriate Primary Care location and doctor. I canceled, and rescheduled patients appointments. I
provided customer service for patients needing medication refill request to their doctor’s office. I also
provided customer service for patient’s needing a referral request messages to be sent to their doctor’s
office. I served as a liaison between the various insurance companies, other healthcare services, and the
local pharmacies in regards to all the doctor’s patients
Telecom Inc. Oakland, CA
Customer Service Representative November 2015 to Present
Customer Service Representative supporting five to six different companies campaigns that required
taking all multiple inbound calls, and outbound calls providing service to the clients customers, and taking
on customers complaints.
Handy Inc. San Francisco CA
Environmental Services Independent Contractor September 2015 to Present
Responsible for cleaning and maintaining apartments, condominiums, bed & breakfast locations, and
houses. Preforming a variety of task the client had specifically instructed what was needed to be cleaned
or organized while providing a better clean living environment for Handy customers. Confirmed and
organized my Handy customers appointments through the Handy Mobile App.
Home Depot Inc. Brentwood, CA
Customer Order Specialist March 2015 to August 2015
Customer Order Specialists support Customers First by providing timely and accurate fulfillment of all
complete customer satisfaction. Proactively contacted customers to keep them informed of the status of
the install, any preparation required for install, and any other information regarding the order, as well
reacted to customers calls when there are questions and concerns with installations.

2. Alameda County Medical Center Oakland Highland Hospital Oakland, CA
Eligibility Clerk (EC) June 2009 to August 2012
Conducted clerical support to various hospitals clinics, registration units and screened patients for
possible eligibility for various financial programs. Trained to perform Emergency Department registrations,
participated in Level One, and Two Trauma's, and Medical Codes, that required seconds to obtain patient
demographics, and other valuable patient information.
Berkeley Heartlab, Inc - Alameda, CA
Customer Support Associate July 2007 to April 2009
Responsible for customer support for the Teleconnect and 4MyHeart Website. Collated and mail "Initial
phone consult" folders to patients. Received and file Notice of Privacy Practices Documents, input
patients data into an online tracking system..
EDUCATION HISTORY
Academy of Art College - San Francisco, CA
Photography, Communications – Pending Degree
Saint Louis Community College - Forest Park-St Louis - St. Louis, MO
Photography, Communications – Pending Degree
William Beaumont High School – St. Louis , MO
High School Diploma in General Studies - June 1983