1. Curriculum Vitae
*EducationalAssessment:
Associate Degree in Computer Studies
Name of University: Al Khwarizmi International collage “UAE – ALAIN”
Date of graduation: 2009-2010
AGPA: 3.07
Pre-university Study:
Zayed Al-Awal Sec. Boys School (Public) “UAE – ALAIN”
Graduated with 76.8% (Scientific Stream)
*CAREER OBJECTIVVES:
 To Obtain a Position rooted in customer service where my marketing skills and
diligent Follow – up practice will maximize company profitability.
*Experience Assessment
APPAREL GROUP “ LEVI’S - DUBAI MALL” UAE – DUBAI
 Position: Senior Store Manager “ Area Manager Grade “
 Period: 1 / July / 2016 – TILL NOW
Duties: Manage Retail operation for multi stores in Dubai region, setting sales
targets, Maximizing sales , Stores KPI and profitability, providing for team
with a stimulating and supportive environment, Maintaining and increasing
standards of customer service , driving team performance, Controlling the
training and development of the staff.
Name : Ossama Ezeldin Awwad
Date of Birth : 1 / 6 / 1986
Place of Birth : Alain - Abu Dhabi – U A E
Nationality : Egyptian
Marital Status : Married
Mobile No. : 050-7726610 / 056- 7477795
Email : ossama86ezeldin@gmail.com
Ossama.awwad@gmail.com

2. DUBAI HOLDING GROUP ” ZARA - ALBAWADI MALL” UAE – ALAIN
 Position: Senior Assistant Store Manager
 Period: 1 / February / 2015 – 15 / June / 2016
 Department: Men Section Department “Fashion “
Duties: Manage Retail operation , Ensure Merchandise as company standards,
Ensure Standard for Quality customer service, Motivate staff to achieve sales
targets, Handling Customer Complaints, questions & issues, Maintain Inventory
and ensure items are in stock, Coach, training given to the employees.
DUBAI HOLDING GROUP ” ZARA - ALBAWADI MALL” UAE – ALAIN
 Position: Sales Supervisor
 Period: 1 / November / 2014 – 31 / January / 2015
 Department: Men Section Department “Fashion “
Duties: Manage Retail Staff, Ensure Merchandise in the correct wall, Ensure
Standard for Quality customer service, Motivate staff to achieve sales targets,
Handling Customer Complaints, questions & issues, Maintain Inventory and ensure
items are in stock, Coach, training given to the employees, Offer receiving &
sending to the Spain through PDA's & lead the staff to how to achieve the company
standards & targets.
DUBAI HOLDING GROUP ” ZARA - ALBAWADI MALL” UAE – ALAIN
 Position: Senior Visual Merchandiser
 Period: 1 / January / 2014 – 30/ October /2014.
 Department: Men Section Department “Fashion “
Duties: In charge of creating attractive visual displays in shop , creating special
displays to promote a specific product or offer , deciding how to use space and
lighting creatively, teaching sales staff how goods should be displayed, giving
feedback to head office and buying teams, setting up displays, dressing dummies
and arranging screens, fabric and posters, making best use of a store's space and
layout.

3. DUBAI HOLDING GROUP ” ZARA - ALBAWADI MALL” UAE – ALAIN
 Position: Senior Sales Assistant
 Period: .22 / November / 2012 – 30 / December / 2013
 Department: Men Section Department “Fashion “
Duties: cashier responsibilities – customer’s services – greets customers immediately
upon entering the store - manage fast transaction –understanding customer’s needs
& selling the products – zoning for merchandising – always keep the fitting room
tidy & clean – check stock daily to ensure its available for customers
VODALINK Trading UAE - ALAIN
 Position: Salesman
 Period: .2 / December / 2008 - 1 / December / 2009
 Department: Marketing and Sales dept.
Duties: Marketing &Trading mobile phones & accessories, communication with the
banks.
SALEM ELMIRRI General Contracting Establishment UAE - ALAIN
 Position: Accountant & Foreman
 Period: March/2007 – 7 / April / 2011
 Department: PR Dept - Marketing and Sales Dept - Finance and Accounting
Dept.
Duties: day to day accounting transactions, preparing monthly salaries, preparing
monthly trial balances, communication with the banks, controlling the labours in
the sites.
 OPEN LINE For Advertisement EYGPT - CAIRO
 Position: Designer & Typeset
 Period: June / 2011 – April / 2012
 Department: Designing Dept. – Marketing Dept. – Typing Dept.
Duties: Designing using Adobe Photoshop (CS5 – CS3), typing in Microsoft Word &
Excel, typing transactions & Governmental coefficients.

4. *Skills:
 Computer Software knowledge (word, Excel, Access, Power point)
 Language skills: Arabic – native language, English – R, W, & S
 UAE driving license “ 5 Years before “
 Ability to work in fast paced team oriented environment .
 Negotiation.
 Public speaking.
 Good in Adobe Photoshop.
 Ability to work under pressure & Meeting the Deadline.
 Fast Learning and self study.
 Cheerful attitude & excellent communication skills.
 Very good customer service skills.
*References:
 Mr. Mohammed
Sr. Area Manager
Levi’s DUBAI
Mob: 052 9958758
 Mr. Venil Venugopal
Store Manager
ZARA ALBAWADI MALL (MEN SECTION)
Mob: 056 2939355
Tel: 03-7840210
 Mr. Moulham
Display Manager
DUBAI HOLDING GROUP
Mob: 056 2171449
 Mr. Joma’a Elshamsi
General Manager
VODA LINK COMPANY
Mob: 050-6191171
Tel.:03-7666569
 Mr. EzzAldin Elsaid
General Manager
SALEM ELMIRRI CONT EST
Mob: 050-6239515
Tel.:03-7211232
Ossama Awwad