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IT and OT Convergence

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OpsRamp
OpsRamp

OpsRamp and Mystic River are joining forces to bring you this interactive webinar. Can we create gateways between IT and OT? IT/OT convergence has been defined as the integration of information technology (IT) systems used for data-centric computing with operational technology (OT) systems used to monitor events, processes and devices and make adjustments in enterprise and industrial operations. But what this will look like and what is the new role of IT operations management? What is changing in IT and OT to align these worlds? This Tech Talk features our partner Mystic River Consulting, a firm with proven, repeatable service delivery methodologies and a proprietary platform that drives transformational IT project results, at a game changing speed. We’ll discuss the convergence of IT and OT and dive into a demonstration to show what’s possible with OpsRamp. Watch the recording: https://www.brighttalk.com/webcast/17791/416457 Learn more at https://www.opsramp.com Also, follow us on social media channels to learn about product highlights, news, announcements, events, conferences and more: Twitter - https://www.twitter.com/OpsRamp LinkedIn - https://www.linkedin.com/company/opsramp Facebook - https://www.facebook.com/OpsRampHQ/

Technologie
1 von 14
Monitoring IT and OT Convergence OpsRamp and Mystic River
© 2020 OpsRamp. All Rights Reserved. Today's Presenters 2 Eric Repec, Practice Director Continuous Intelligence Mystic River Consulting Dialog Curt Thorin, Solution Architect, OpsRamp https://mysticriver.consulting/ Santa Monica, California 310-844-1998 Solutions:
© 2020 OpsRamp. All Rights Reserved. Agenda 3 • Introductions • IT to OT Convergence • Monitoring the OT Device • What’s Needed for Lab • Demo of Experiment • Summary Q&A • Next Steps / Contact Information
OT / IT Convergence • Security challenge • Value of OT/ IT convergence: • Central ticketing (ITSM) • Central analytics (BI) • Computing power • Central system of record • Lower cost • Central patch management • Rapid scalability • Ease of use and access • Improved access to development resources • Primary Industries: • Energy, Oil & Gas • Manufacturing • Banking 4 Control Systems IT Systems IIoT IoT Systems Devices OT IT Manage Physical Processes • Industrial Controllers (PLC, DCS, SCADA) & I/O • Hardened PCs & Servers • Industrial Networks Industrial Data Collection • Sensors (Temp, Pres, etc.) • Cameras, Scanners, etc. • Embedded Systems (Robots, Analyzers, etc.) Manage Information • Office PCs. Printers • Web/App/Data/Email • TCP Networks Common Data Collection • Tablets • Smart Phones • Etc. Networks Edge Operational
OpsRamp Proprietary/Confidential Current capabilities: • Synthetic Ping monitoring • IP only limitation • Availability only OpsRamp via Metric API: • Thing level metric extraction • Deeper insights • Thing sensor data / actions • Bus traffic • OpsRamp • Analytics • Events • Dashboards Collecting IoT Device Data
13/04/20 | OpsRamp Proprietary/Confidential Lab Layout 6 OpsRamp Router/Firewall MQTT Raspberry Pi Thing Non-IP Bus Python Script OpsRamp Metric API Raspberry Pi Python Script Subscribed to MQTT topic Receives message and creates a payload and sends to PagerDuty API Thing Thing
OpsRamp Demonstration
13/04/20 | OpsRamp Proprietary/Confidential Steps to Create and Apply a Custom Metric: • Create a new, custom metric of the desired metric type • Create a monitor to contain the metric data • Create a monitoring template to apply new metric to a resource • Setup Webhook & Authentication and gather required attributes OpsRamp Custom Metric Configuration and Application
© 2020 OpsRamp. All Rights Reserved. Python Code to Connect to OpsRamp API • OAuth 2.0 setup • Key • Secret • Resource GUID • Code to build access Authorization header • Post metric • Build payload • Build URI • Code to post payload to OpsRamp API
© 2020 OpsRamp. All Rights Reserved. What Can You Do with OpsRamp? 10 • Dashboards: Visualize your Metrics • Business Maps: Align Infrastructure to Business Impacts & Outcomes • Alerting: Be Aware of Issues and Anomalies in the environment • Notifications: Get Notified When Issues Arise
Mystic River Consulting Practices • Practice Engineers are collectively certified in most available toolsets. • Our custom dashboards ingest data from multiple sources across the enterprise, feeding real-time alerts, automating triggers, providing proactive decision support and artificial intelligence. • Practice is invested in all stages of Data Journey: Architecture, Integration, Storage, Data Governance and Business Intelligence/Analytics • All engagements start from a business intent, which drives discovery of metrics and analytics to fulfill the intent, accelerating time to value, lowering cost and risk • Focus on securing industrial/manufacturing controls and automation systems • Enable digital transformation through Industrial IoT by revealing process, extending visibility, and boosting trust across IT and OT operational teams • Extend Distributed Ledger Technology to Enterprise Technology Operations • Practice engineers have automated thousands of enterprise workflows with Robotic Process Automation (RPA) • IT and OT service delivery, automation & workflow, project and portfolio mgt., demand mgt. • Run IT and OT like a business with our Business Management, Business Service Mapping, Financial Management and Analytics thought leaders • Delight external customers with our innovative Customer Service Mgt. approaches Continuous Intelligence Big Data & Analytics Industry 4.0 Service, Process and Operations Management Get the most from enterprise tools, reduce data deluge and increase actionable intelligence. Combining emerging, connected and smart technologies to digitally transform Organizational Technology Make your operations more agile, less costly www.mysticriver.consulting © 2019 Mystic River Consulting. Confidential, Do Not Distribute. Helping organizations accelerate their “Data-to- Insights-Leap” using an intent- based strategy
© 2020 OpsRamp. All Rights Reserved. Mystic River Consulting 12 • AIOps consulting • Architecture • Central Data Platform • Actionable event management • IT Transformation • Event enrichment • Workflow • ChatOps https://mysticriver.consulting/ Santa Monica, California 310-844-1998 • Analytics • FAANG real time CX • Customer Journey • Visualization • Workflow reporting • Business Transformation • Integrations • Tool to tool • Tool to Data Platform • Data Platform to BI • Service Desk (ITSM) • Business Operations • RPA/API/Data Pipeline
OpsRamp Integrations opsramp.com/integrations
© 2020 OpsRamp. All Rights Reserved. Next Steps • Check out all of our Tech Talks • Next Up: https://www.opsramp.com/resources/events/#Tech-talks

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IT and OT Convergence

  • 1. Monitoring IT and OT Convergence OpsRamp and Mystic River
  • 2. © 2020 OpsRamp. All Rights Reserved. Today's Presenters 2 Eric Repec, Practice Director Continuous Intelligence Mystic River Consulting Dialog Curt Thorin, Solution Architect, OpsRamp https://mysticriver.consulting/ Santa Monica, California 310-844-1998 Solutions:
  • 3. © 2020 OpsRamp. All Rights Reserved. Agenda 3 • Introductions • IT to OT Convergence • Monitoring the OT Device • What’s Needed for Lab • Demo of Experiment • Summary Q&A • Next Steps / Contact Information
  • 4. OT / IT Convergence • Security challenge • Value of OT/ IT convergence: • Central ticketing (ITSM) • Central analytics (BI) • Computing power • Central system of record • Lower cost • Central patch management • Rapid scalability • Ease of use and access • Improved access to development resources • Primary Industries: • Energy, Oil & Gas • Manufacturing • Banking 4 Control Systems IT Systems IIoT IoT Systems Devices OT IT Manage Physical Processes • Industrial Controllers (PLC, DCS, SCADA) & I/O • Hardened PCs & Servers • Industrial Networks Industrial Data Collection • Sensors (Temp, Pres, etc.) • Cameras, Scanners, etc. • Embedded Systems (Robots, Analyzers, etc.) Manage Information • Office PCs. Printers • Web/App/Data/Email • TCP Networks Common Data Collection • Tablets • Smart Phones • Etc. Networks Edge Operational
  • 5. OpsRamp Proprietary/Confidential Current capabilities: • Synthetic Ping monitoring • IP only limitation • Availability only OpsRamp via Metric API: • Thing level metric extraction • Deeper insights • Thing sensor data / actions • Bus traffic • OpsRamp • Analytics • Events • Dashboards Collecting IoT Device Data
  • 6. 13/04/20 | OpsRamp Proprietary/Confidential Lab Layout 6 OpsRamp Router/Firewall MQTT Raspberry Pi Thing Non-IP Bus Python Script OpsRamp Metric API Raspberry Pi Python Script Subscribed to MQTT topic Receives message and creates a payload and sends to PagerDuty API Thing Thing
  • 8. 13/04/20 | OpsRamp Proprietary/Confidential Steps to Create and Apply a Custom Metric: • Create a new, custom metric of the desired metric type • Create a monitor to contain the metric data • Create a monitoring template to apply new metric to a resource • Setup Webhook & Authentication and gather required attributes OpsRamp Custom Metric Configuration and Application
  • 9. © 2020 OpsRamp. All Rights Reserved. Python Code to Connect to OpsRamp API • OAuth 2.0 setup • Key • Secret • Resource GUID • Code to build access Authorization header • Post metric • Build payload • Build URI • Code to post payload to OpsRamp API
  • 10. © 2020 OpsRamp. All Rights Reserved. What Can You Do with OpsRamp? 10 • Dashboards: Visualize your Metrics • Business Maps: Align Infrastructure to Business Impacts & Outcomes • Alerting: Be Aware of Issues and Anomalies in the environment • Notifications: Get Notified When Issues Arise
  • 11. Mystic River Consulting Practices • Practice Engineers are collectively certified in most available toolsets. • Our custom dashboards ingest data from multiple sources across the enterprise, feeding real-time alerts, automating triggers, providing proactive decision support and artificial intelligence. • Practice is invested in all stages of Data Journey: Architecture, Integration, Storage, Data Governance and Business Intelligence/Analytics • All engagements start from a business intent, which drives discovery of metrics and analytics to fulfill the intent, accelerating time to value, lowering cost and risk • Focus on securing industrial/manufacturing controls and automation systems • Enable digital transformation through Industrial IoT by revealing process, extending visibility, and boosting trust across IT and OT operational teams • Extend Distributed Ledger Technology to Enterprise Technology Operations • Practice engineers have automated thousands of enterprise workflows with Robotic Process Automation (RPA) • IT and OT service delivery, automation & workflow, project and portfolio mgt., demand mgt. • Run IT and OT like a business with our Business Management, Business Service Mapping, Financial Management and Analytics thought leaders • Delight external customers with our innovative Customer Service Mgt. approaches Continuous Intelligence Big Data & Analytics Industry 4.0 Service, Process and Operations Management Get the most from enterprise tools, reduce data deluge and increase actionable intelligence. Combining emerging, connected and smart technologies to digitally transform Organizational Technology Make your operations more agile, less costly www.mysticriver.consulting © 2019 Mystic River Consulting. Confidential, Do Not Distribute. Helping organizations accelerate their “Data-to- Insights-Leap” using an intent- based strategy
  • 12. © 2020 OpsRamp. All Rights Reserved. Mystic River Consulting 12 • AIOps consulting • Architecture • Central Data Platform • Actionable event management • IT Transformation • Event enrichment • Workflow • ChatOps https://mysticriver.consulting/ Santa Monica, California 310-844-1998 • Analytics • FAANG real time CX • Customer Journey • Visualization • Workflow reporting • Business Transformation • Integrations • Tool to tool • Tool to Data Platform • Data Platform to BI • Service Desk (ITSM) • Business Operations • RPA/API/Data Pipeline
  • 14. © 2020 OpsRamp. All Rights Reserved. Next Steps • Check out all of our Tech Talks • Next Up: https://www.opsramp.com/resources/events/#Tech-talks