How OpsRamp's intelligent Escalations Enables Remote Workers

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OpsRamp alert escalation policies allow an administrator to configure escalation rules that determine which alerts that need attention, which users are required to take action, and what actions should be taken. In this interactive session we'll dive into why this is more important than ever as organizations adopt remote work strategies and need to be able to not only understand the signal from the noise, but also get to the root cause faster and ensure information is getting to the right people at the right time to reduce meantime to resolution. Watch the recording here: https://www.brighttalk.com/webcast/17791/397678 Learn more at https://www.opsramp.com Also, follow us on social media channels to learn about product highlights, news, announcements, events, conferences and more: Twitter - https://www.twitter.com/OpsRamp LinkedIn - https://www.linkedin.com/company/opsramp Facebook - https://www.facebook.com/OpsRampHQ/

Intelligent Escalations
Highlight important issues in a time of remote work

© 2020 OpsRamp. All Rights Reserved.
Today’s Event Management Challenges
2
● Constant flood of events from monitoring tools
● Multiple point tools providing data
● Complex SOPs to determine when to create an incident
● Properly understanding events and assigning to the right team
● Loss of MTTR as events go through multiple triage steps
● Disconnect from enterprise Service Management

© 2020 OpsRamp. All Rights Reserved.
Focus on Enriched Incidents and not Raw Events
3

OpsRamp Demonstration

© 2020 OpsRamp. All Rights Reserved.5
● No more teams staring at event streams
● Shift teams to focus to new incidents
● OpsQ learns from how your team handles the incidents
● Enriched incidents
● Tightly integrate with Service Management
● Lower MTTR!
Evolve to Intelligent Escalations today
Benefits include...
ITSM Integrations

© 2020 OpsRamp. All Rights Reserved.
Next Steps
• Check out all of our Tech Talks
• Next Up:
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1. Intelligent Escalations Highlight important issues in a time of remote work

2. © 2020 OpsRamp. All Rights Reserved. Today’s Event Management Challenges 2 ● Constant flood of events from monitoring tools ● Multiple point tools providing data ● Complex SOPs to determine when to create an incident ● Properly understanding events and assigning to the right team ● Loss of MTTR as events go through multiple triage steps ● Disconnect from enterprise Service Management

3. © 2020 OpsRamp. All Rights Reserved. Focus on Enriched Incidents and not Raw Events 3

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5. © 2020 OpsRamp. All Rights Reserved.5 ● No more teams staring at event streams ● Shift teams to focus to new incidents ● OpsQ learns from how your team handles the incidents ● Enriched incidents ● Tightly integrate with Service Management ● Lower MTTR! Evolve to Intelligent Escalations today Benefits include... ITSM Integrations

6. © 2020 OpsRamp. All Rights Reserved. Next Steps • Check out all of our Tech Talks • Next Up: https://www.opsramp.com/resources/events/#Tech-talks