The document outlines three models for user experience (UX) design: 1. Jesse James Garrett's model of the user experience consisting of skeleton, surface, structure, scope, strategy, concrete, and abstract. 2. A five-step process for UX design: understand, create, decide, prototype, and test. 3. The importance of arrangement in design as emphasized by quotes from Richard Saul Wurman, Eliel Saarinen, and Charles Eames about information environments, context, and quality connections.

1. DAN RAMSDEN, CREATIVE DIRECTOR
19 MARCH 2019
THREE MODELS
FOR UX DESIGN

2. We live in
information.

3. We live in
information.
“The creative organisation of information
creates new information.”
Richard Saul Wurman

4. Design + Engineering 4
Information environments
require architecture and
design through:

5. Design + Engineering 4
Intention and effort
Information environments
require architecture and
design through:

6. Design + Engineering 4
Intention and effort
in a variety in mindsets,
skillsets and levels of thinking
Information environments
require architecture and
design through:

7. Design + Engineering 4
Intention and effort
in a variety in mindsets,
skillsets and levels of thinking
to create useful things for
people.
Information environments
require architecture and
design through:

8. 5
This screen is
intentionally blank.

9. 5
This screen is
intentionally blank.

10. 5
This screen is
intentionally blank.

11. 5
This screen is
intentionally blank.

12. 5
This screen is
intentionally blank.

13. 6

14. 7
From “The Elements of User Experience’
By Jesse James Garrett
Skeleton
Surface
Structure
Scope
Strategy
Concrete
Abstract

15. 8
From “The Elements of User Experience’
By Jesse James Garrett
Skeleton
Surface
Structure
Scope
Strategy
Concrete
Abstract

16. 9
Discover
Collect evidence
Define
Build shared
understanding
Develop
Translate into
reality
Deliver
Release, monitor
ind improve

17. 9
H
ow
m
ightw
e…
Discover
Collect evidence
Define
Build shared
understanding
Develop
Translate into
reality
Deliver
Release, monitor
ind improve
W
hatshould
w
e…

18. 10
Understand
1
Create
2
Decide
3
Prototype
4
Test
5

19. Design + Engineering 11
Always design a thing by considering
it in its next larger context –
a chair in a room, a room in a house,
a house in an environment,
an environment in a city plan.
Eliel Saarinen

20. Ideas
People
Iteration
Collaboration
C
om
m
unicate
Explicit
Infrastructure
Integrated
architecture
Integration
D
efine
Im
plicit
Designs
Structure
Systems
D
evelop
&
Im
plem
ent
M
ultidisciplinary
TeamsValidation
Networks
Idea
or
concept
Individuals
Im
plicit
Concepts

21. Research &
curiosity
Ideas
People
Iteration
C
ollaboration
Communicate
Explicit
Infrastructure
Integrated
architecture
Integration
Define
Implicit
D
esigns
Structure
System
s
Develop &
Implement
Multidisciplinary
Team
s
Validation
N
etw
orks
Idea or
concept
Individuals
Implicit
C
oncepts

22. Design + Engineering 13
Eventually everything connects -
people, ideas, objects.
The quality of the connections is the
key to quality per se.
Charles Eames

23. DAN RAMSDEN
19 MARCH 2019
#ARRANGEMENT
MATTERS

24. DAN RAMSDEN
19 MARCH 2019
#ARRANGEMENT
MATTERS