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Vendor Landscape:Cloud Infrastructure as a Service (IaaS)OpSource sets the standard for cloud IaaSIndependent research conducted by:
Vendor Landscape: Cloud Infrastructure as a Service (IaaS)Contents1 Purpose of this document2 Executive summary3 Cloud IaaS overview4 Vendor Landscape rating and evaluation criteria and methodology5 Key ﬁndings and recommendations6 More about OpSource Cloud Hosting7 Background information and deﬁnitionsIndependent research conducted by: © 2011 OpSource, Inc., Dimension Data plc and/or its afﬁliates and subdiaries. All rights reserved.
Vendor Landscape: Cloud Infrastructure as a Service (IaaS)1. Purpose of this document About OpSourceThe purpose of this document is to provide a view of the Founded in 2002, OpSource provides cloud and managed hostingvendor landscape for cloud Infrastructure as a Service solutions that enable businesses to accelerate growth and scale(IaaS) to assist IT buyers in their vendor evaluation operations while controlling costs and reducing IT infrastructureprocess. This document is intended for CIOs, IT Directors, support risks. Headquartered in Santa Clara, California, with operations in California, Virginia, the UK, Ireland, and India, moreProcurement Ofﬁcers, System Administrators, Product than 600 enterprises, service providers and Software as a ServiceManagers and General Managers that are considering the Independent Software Vendors rely on OpSource’s expertise,use of public cloud IaaS. experience and cloud automation technology to operate high- availability, business-critical hosting environments. OpSource’sThis report will help you: expertise is further demonstrated by the achievement of industry Determine which cloud IaaS meets your business needs certiﬁcations including SAS 70 Type II, PCI DSS Level 1 and European Safe Harbour. OpSource is a Dimension Data company. Evaluate the cost per unit of capacity for each cloud IaaS vendor Determine the service levels that cloud IaaS vendors ensure 3. Cloud IaaS market overview Understand the security designations used by IaaS providers According to Info-Tech Research Group, cloudThis report is a summary of Info-Tech Research Group’s June 2011 computing has the following attributes:report entitled, ‘Vendor Landscape: Cloud Infrastructure-as-a- A compute cloud is based on abstracted compute resourcesService (IaaS).’ (processing, memory, storage) that are typically derived from aFor more information about Info-Tech Research Group and large grid of standardised physical servers.the Vendor Landscape report, please refer to the background This infrastructure is owned by a third party and accessed viainformation and deﬁnitions section at the end of this document. the Internet. It is typically multi-tenant (multiple clients share access to resources) and elastic (resources grow or shrink with2. Executive summary customer need).Info-Tech Research Group recently released ﬁndings from research Clients only pay for the resources they use. Economies of scaleconducted into the cloud IaaS vendor landscape, including mean that the unit cost of service is kept relatively low (onea quadrant positioning of leading products and vendors. pays for a small piece of a much larger ‘pie’).OpSource scored highly in this research, ranking among the When an abstracted compute resource is based on wholly‘Champions’ in the landscape and rating ‘Best Value’ against owned infrastructure (single tenant) this is sometimes referred toother vendors and products. as a private cloud.Key ﬁndings of the research report include: Cloud computing is typically understood by the OpSource ranked highly in the report based on price and features services that it enables. These include: and offers the Best Value. Infrastructure as a Service (IaaS) Three out of the 13 vendors evaluated were named Software as a Service (SaaS) ‘Champions,’ including OpSource, GoGrid and Rackspace. Platform as a Service (PaaS) The use case is a very important factor in IaaS choice. The IaaS involves direct rental of computer processing and storage. choice of vendor should take use case into account. Typically, IaaS is packaged and accessed as virtual infrastructure The cloud IaaS market is very large with a diverse set of entities (e.g. virtual machines, virtual storage targets). vendors. Some vendors offer additional non-IaaS services that IaaS preceded cloud computing. Just as cloud SaaS is an iteration may enhance their value to clients. of external application service providers, cloud IaaS was preceded by outsourced infrastructure services (co-location, hosting, and managed services). Info-Tech Insight: Cloud computing – whether it be IaaS, SaaS or PaaS – is a rapidly growing market. Info-Tech has seen a 75% increase in enterprises implementing some form of cloud solution (from 16% in 2010 to 28% in 2011).Independent research conducted by: © 2011 OpSource, Inc., Dimension Data plc and/or its afﬁliates and subdiaries. All rights reserved.
Vendor Landscape: Cloud Infrastructure as a Service (IaaS)How is the IaaS marketplace set to evolve going forward? According 4. Vendor Landscape rating and evaluation criteriato its report, Info-Tech Research Group believes that many users and methodologysee the cloud becoming a place for the efﬁcient deploymentand hosting of selected key applications and processes. Cloud In evaluating providers, the report decomposed capabilities ofIaaS is quickly gaining traction amongst both small and medium cloud IaaS providers into ‘basic’ and ‘advanced’ features.enterprises and large businesses. Figure 1: Basic Cloud IaaS featuresRecent acquisitions of cloud computing providers and Basic features are the minimum features organisations shouldannouncements by incumbent hardware and service providers will demand of their cloud IaaS provider.continue to alter the market. Careful consideration should be takento fully evaluate features and pricing of cloud IaaS providers.Compliance designations and certiﬁcations on the part of cloud Data centre The data centre should becomputing providers are important to ensure safety of data. locations geographically close to the mainAchievement of a certiﬁcation requires regular audits to demonstrate clientele.physical and structural controls that a service organisation uses to User-deﬁned The user should have the optionprotect client data. For additional detail on the compliance standards privacy settings to encrypt the data.relevant to this report, please refer to the ‘background information Granularity of The user should be able to deﬁneand deﬁnitions’ section at the end of this document. options both the CPU and RAM of the servers deployed. Info-Tech Insight: Data centre safety The vendor’s data centre should Cloud IaaS providers that have multiple audit certiﬁcates and protection have a minimum of SAS 70 Type ll have high in-house levels of data protection and secure data certiﬁcation. centre locations. Long-term viability The vendor’s cloud should be built for the long-term with an established architecture. Operating systems The vendor should have oneCareful consideration should Windows server and one Linuxbe taken to fully evaluate server OS.features and pricing of cloud The 13 vendors assessed in the Vendor Landscape report meet theIaaS providers. ‘basic’ feature requirements outlined above. Many of the vendors go above and beyond the outlined features; some even do so in multiple categories. Info-Tech Insight: If ‘basic’ features were all an organisation requires from its cloud computing solution, the only true differentiator for the organisation would be price.Independent research conducted by: © 2011 OpSource, Inc., Dimension Data plc and/or its afﬁliates and subdiaries. All rights reserved.
Vendor Landscape: Cloud Infrastructure as a Service (IaaS)Figure 2: Advanced Cloud IaaS featuresAdvanced features provide organisations with the assurance and control to scale cloud-based applications. Granular control of privacy Elements of the deployment (public, private) can be individually protected. Multiple OS options The presence of Multiple Linux offerings (Red Hat, CentOS, etc.). User-deﬁned privacy The independent encryption of data with user controlled privacy keys. CPU and RAM variables The client has the ability to modify the CPU and RAM options independently. Geographical scope of data centres The IaaS Provider has international data centres. Service tiers to the Service Level The ability to cover sensitive elements with additional or premium SLAs. Agreement (SLA) Multiple procedural auditors Multiple certiﬁcates provides coverage for your data. Ability to back-up to cloud storage Direct back-up of persistent storage and server images for quick restore of service. Role-based access The ability to set access to the background information based on role (e.g. showing only the account charges for ﬁnancial ofﬁcers.) Safety and protection of data centres Separate and comprehensive security audit of data centre. Ease of control of user The vendor provides the ability to have multiple users with variable access.Info-Tech Research Group scored each vendor’s features were scored on a more granular scale with vendors receivingoffering as a summation of their individual scores across the half points. Next, the ‘product’ and ‘vendor’ strengths andlisted advanced features. Vendors were assigned one point for capabilities of each player were evaluated according to theeach feature the product inherently provided. Some categories following criteria:Figure 3: Vendor evaluation criteria and weighting factorsVendors were evaluated based on a weighted criteria model that reﬂects business needs. 20% 30% 30% 30% Vendor Product 50% 50% 30% 30% Product Vendor 20% 50% 50% 10% Product Evaluation Vendor Evaluation The solution provides basic and advanced Vendor is proﬁtable, knowledgeable, and Features Viability feature/functionality. will be around for the long-term. The ﬁve year TCO of the solution is Vendor is committed to the space and has Affordability Strategy economical. a future product and portfolio roadmap. The solution’s dashboard and reporting Vendor offers global coverage and is able Usability Reach tools are intuitive and easy to use. to sell and provide post-sales support. The delivery method of the solution aligns Vendor channel strategy is appropriate Architecture Channel with what is expected within the space. and the channels themselves are strong.Independent research conducted by: © 2011 OpSource, Inc., Dimension Data plc and/or its afﬁliates and subdiaries. All rights reserved.
Vendor Landscape: Cloud Infrastructure as a Service (IaaS)5. Key ﬁndings and recommendationsThe table below provides an illustrative comparison of each player’s competencies for each of the ‘product’ and ‘vendor’ criteria:Figure 4: Product and Vendor strengths and weaknessesEvery vendor has its strengths and weaknesses; pick the one that works best for you. Product Vendor Overall Features Usability Price Platform Overall Viability Strategy Reach Channel OpSource Flexiant GoGrid Joyent Rackspace Terremark Amazon EC2 AT & T Synaptic Savvis Verizon CaaS CSC Centrilogic IBM smartcloudIndependent research conducted by: © 2011 OpSource, Inc., Dimension Data plc and/or its afﬁliates and subdiaries. All rights reserved.
Vendor Landscape: Cloud Infrastructure as a Service (IaaS)The results were plotted on a four quadrant diagram: OpSource was rated against its peers as ‘Best Value’ and a ‘Champion’ in terms of Product and Vendor.Figure 5: The Info-Tech Cloud Iaas Vendor Landscape Other key ﬁndings of the report include the fact that one’s use case isChampions receive high scores for most evaluation criteria and offer a very important factor when selecting IaaS providers. This is becauseexcellent value the cloud IaaS vendor market is still in its nascent form. Each of the vendors featured in the report are marketed primarily towards certain verticals. The choice of vendor should take this into account. Leading Product The report also emphasises the fact that the cloud IaaS ﬁeld is Rackspace large and features a diverse range of vendors. Some vendors offer additional non-IaaS services that may enhance their value to the OpSource client. Joyent Terremark For a complete description of Info-Tech’s Value Index Ranking INNOVATOR CHAMPION Methodology, please refer to the ‘background information and deﬁnitions’ section at the end of this document. GoGrid IBM Leading Vendor Trailing Vendor OpSource vendor evaluation in detail Flexiant On a relative basis, OpSource maintained a high Info-Tech Value Score, scoring 85 versus an average vendor score of Amazon 60.3. The other vendors were compared to OpSource’s performance CentriLogic to provide a complete, relative view of their product offerings. AT&T The Value Score indexes each vendor’s product offering and business strength relative to their price point. It does not indicate EMERGING PLAYER MARKET PILLAR vendor ranking. Vendors that score high offer more ‘bang for the buck’ (e.g. CSC features, usability, stability, etc.) than the average vendor, while the Savvis Verizon inverse is true for those that score lower. Trailing Product Figure 6: Info-Tech Value Score The Value Score indexes each vendor’s product offering and business strength relative to their price point. Deﬁnitions: 100 100 Champions receive high scores for most evaluation criteria 85 and offer excellent value. They have a strong market presence 79 78 and are usually the trend setters for the industry. 80 76 74 72 71 Emerging Players are newer vendors who are starting to 65 Average Score: 60 59 gain a foothold in the marketplace. They balance product 60.3 and vendor attributes, though score lower relative to market Champions. 40 Innovators have demonstrated innovative product strengths that act as their competitive advantage in appealing to niche 20 segments of the market. 13 7 5 Market Pillars are established players with very strong 0 vendor credentials, but with more average product scores. GoGrid OpSource Rackspace Amazon Terremark AT & T Flexiant Joyent IBM CentriLogic Verizon CSC Savvis For a complete description of Info-Tech’s Vendor Landscape methodology, please refer to the ‘background information and deﬁnitions’ section at the end of this document.Independent research conducted by: © 2011 OpSource, Inc., Dimension Data plc and/or its afﬁliates and subdiaries. All rights reserved.
Vendor Landscape: Cloud Infrastructure as a Service (IaaS)Speciﬁcally, the report highlighted the following as OpSource’s keystrengths: 6. More about OpSource Cloud Hosting Security of users cloud OpSource Cloud Hosting is the ﬁrst cloud solution to meet Service level agreement includes a latency guarantee enterprise production application requirements for security, control, performance and ease of integration. Each OpSource Ease of set-up and user maintenance cloud user automatically receives a virtual private cloud that 24x7 support available by phone and e-mail allows them to set their preferred amount of public Internet Support for SaaS developers connectivity. OpSource Cloud Hosting is built on enterprise- class technology using a compliant multi-tier architecture,Additionally, the following commentary provided in the report lends making our solution a true extension of enterprise IT.further weight to the argument that OpSource is an excellent placefor organisations to host their Web applications: The extensive controls provide the administrator with the ability to establish role-based user permissions. Finally, the OpSource Cloud is available for online purchase by the hour, with an active online community augmenting its 24x7 phoneFigure 7: Why OpSource for hosting Web applications? support.OpSource is a great choice for businesses that already use the cloudto help their clients. OpSource delivers OpSource Cloud Hosting from global, top-tier data centre facilities. Network connectivity is provided through the NTT Communications Global Tier-1 IP Network, with its extensive direct paths, routing Supports building secure, complex multi-tier options, and private peering points which utilises a single architectures in the cloud autonomous system number (AS 2914) allowing for a ubiquitous route view worldwide. OpSource allows you to control both the dedicated and virtual appliances to optimise for your needs. Started as a SaaS host and has built its IaaS from this expertise About Dimension Data and OpSource Founded in 1983, Dimension Data is an ICT services and Has gone the extra mile to comply with multiple security solutions provider that uses its technology expertise, global audits including HIPAA, SAS 70 Type II, Safe Harbor and service delivery capability, and entrepreneurial spirit to PCI DSS Level I accelerate the business ambitions of its clients. Dimension Multiple user accounts with discrete permissions Data is a member of the NTT Group. Building towards cloud interoperability (i.e. migrating In July 2011, Dimension Data announced the acquisition of between IaaS vendors) OpSource. OpSource will dramatically accelerate Dimension Data’s ability to build and manage cloud infrastructure for Easing integration of data across cloud platforms its clients. Can partition within cloud for public/private distinction Dimension Data believes its ability to deliver service-centric including ﬁrewall and VPN controls solutions to clients is critical to its business growth, and OpSource’s public cloud offering is a good ﬁt for: believes that the market’s desire for more ﬂexible and cost effective IT sourcing and consumption models will trigger the Small-medium businesses inevitable move toward cloud architecture. Over the past few Web Hosting/SaaS years, Dimension Data has been developing cloud enablement competencies and services in the areas of virtualisation, Sensitive data (consumer data, credit card transactions) managed services and hosting, and IT outsourcing. Concurrently, the organisation has been investing in acquiring and growing other cloud assets and recently established aThe report further stated that “OpSource is a great choice for dedicated Cloud Solutions business unit, with OpSource as itsbusinesses that already use the cloud to help their clients.” ﬁrst asset.Independent research conducted by: © 2011 OpSource, Inc., Dimension Data plc and/or its afﬁliates and subdiaries. All rights reserved.
Vendor Landscape: Cloud Infrastructure as a Service (IaaS)7. Background information and deﬁnitions1. About Info-Tech Research Group Info-Tech Research Group’s analysts then score each vendor andInfo-Tech Research Group is a global leader in providing IT research product across a variety of categories, on a scale of 0-10 points.and advice. The organisation’s products and services combine The raw scores for each vendor are then normalised to the otheractionable insight and relevant advice with ready-to-use tools that vendors’ scores to provide a sufﬁcient degree of separation for acover the full spectrum of IT concerns. meaningful comparison. These scores are then weighted according to weighting factors that our analysts believe represent the weight2. About the Vendor Landscape report that an average client should apply to each criterion. The weightedInfo Tech Research Group recently undertook a study into the scores are then averaged for each of two high level categories:vendor landscape of cloud IaaS providers, looking at the offerings, vendor score and product score. A plot of these two resulting scoresservices and operations of each in granular detail. The research is is generated to place vendors in one of four categories: Champion,designed to be used as an independent tool for businesses seeking Innovator, Market Pillar, and Emerging Player.to expand their infrastructure (web-based applications and services) For a more granular category by category comparison, analystsin a cost-effective manner. It will also appeal to organisations convert the individual scores (absolute, non-normalised) for eachlooking to test alternative service models, integrate internal vendor/product in each evaluated category to a scale of zero to fourand external capacity to manage excess need and move their whereby exceptional performance receives a score of four and poorinfrastructure to an external host. performance receives a score of zero. These scores are representedUsing the insights and recommendations of the report, businesses with ‘Harvey Balls’, ranging from an open circle for a score ofwill be better able to determine which cloud IaaS provider best meets zero to a ﬁlled in circle for a score of four. Harvey Ball scores aretheir business needs, evaluate the cost per unit of capacity for each indicative of absolute performance by category but are not an exactcloud IaaS vendor and determine the service levels that each vendor correlation to overall performance.ensures. Importantly, it also provides guidance and clarity with respect Individual scorecards are then sent to the vendors for factual review,to the security designations used by IaaS providers. and to ensure no information is under embargo. Info-Tech Research3. Compliance designations and certiﬁcations Group will make corrections where factual errors exist (e.g. pricing, features, technical speciﬁcations). It will consider suggestionsStatement on Auditing Standard 70 Type II (SAS 70 Type II) concerning beneﬁts, functional quality, value, etc.; however, theseis a minimum standard that is being replaced internationally with suggestions must be validated by feedback from customers. It does notSSAE 16. Both of these standards require a minimal set of physical accept changes that are not corroborated by actual client experience orcontrols to data centre entry, control of access to client data, and wording changes that are purely part of a vendor’s market messagingdisaster recovery planning. SAS 70 Type II determines the standard or positioning. Any resulting changes to ﬁnal scores are then made asof protection that IaaS vendors provide client data with respect to needed, before publishing the results to Info-Tech clients.Sarbanes-Oxley compliance based on US standards. Vendor Landscapes are refreshed every 12 to 24 months, dependingSSAE 16-Statement on Standards for Attestation Engagements upon the dynamics of each individual market.16 is similar to SAS 70 Type II but based on a global standard. 5. Value Index Ranking MethodologyEuropean Safe Harbor requires a service organisation to comply withEuropean Union laws on privacy and third-party access to client Info-Tech Research Group’s Value Index is part of a largerdata. European Safe Harbor certiﬁcation ensures that a cloud IaaS programme of vendor evaluations that includes solution sets thatvendor complies with EU privacy standards. provide both Vendor Landscapes and broader selection advice.Payment Card Industry (PCI) and Health Insurance Portability The Value Index is an indexed ranking of value per dollar as determinedand Accountability Act-HIPAA (HIPAA) have many overlapping by the raw scores given to each vendor by analysts. To perform therequirements with SAS 70 and Safe Harbor, but also require secure calculation, Affordability is removed from the Product score anddata transfer and encryption. HIPPA compliance governs the storage the entire Product category is reweighted to represent the sameand access to health information. proportions. The Product and Vendor scores are then summed, and multiplied by the Affordability raw score to come up with Value Score.4. Vendor Evaluation Methodology Vendors are then indexed to the highest performing vendor by dividingInfo-Tech Research Group’s Vendor Landscape market evaluations their score into that of the highest scorer, resulting in an indexedare a part of a larger programme of vendor evaluations that ranking with a top score of 100 assigned to the leading vendor.includes solution sets that provide both Vendor Landscapes and The Value Index calculation is then repeated on the raw score ofbroader selection advice. each category against Affordability, creating a series of indexes forFrom the domain experience of Info-Tech Research Group’s own Features, Usability, Viability, Strategy and Support, with each beinganalysts as well as through consultation with its clients, a vendor/ indexed against the highest score in that category. The results forproduct shortlist is established. Product brieﬁngs are requested from each vendor are displayed in tandem with the average score in eacheach of these vendors, asking for information on the company, category to provide an idea of over and under performance.products, technology, customers, partners, sales models and pricing. The Value Index, where applicable, is refreshed every 12 to 24 months, depending upon the dynamics of each individual market.Independent research conducted by: © 2011 OpSource, Inc., Dimension Data plc and/or its afﬁliates and subdiaries. All rights reserved.
www.infotech.com www.opsource.net www.dimensiondata.com© 2011 OpSource, Inc., Dimension Data plc and/or its afﬁliates and subsidiaries. All rights reserved. This publication may not be reproduced or distributed in any form withoutOpSource’s prior written approval. The information contained in this publication has been obtained from Info-Tech Research Group’s 2011 report entitled, “Vendor Landscape:Cloud Infrastructure as a Service (IaaS). OpSource disclaims all warranties as to the accuracy and completeness or information and shall have no liability for errors, omissions oraccuracy. This publication consists of the opinions of Info-Tech Research Group, OpSource and Dimension Data and should not be construed as statements of fact. The opinionsexpressed herein are subject to change without notice.