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21. Feb. 2012
Accept Software chose OpSource to host and manage its complex SaaS environment based on a proven track record, deep technical skills, and a partnership mentality.
Case Study Accept Software Selects OpSource to Deliver Enterprise- class, High-Availability SaaS Application for Lower CostCase Study Highlights “OpSource took a lot of time to understand our business and technology issues and allowing them to be a trusted partner in• Accept Software provides an enterprise product development architecting a solution that worked. What OpSource delivered set platform that enables G2000 them apart from their competitors.” companies to decide which products to bring to market Mark Pecoraro Senior Vice President of SaaS Operations for the fastest time-to-profit. The Accept360™ Platform Accept Enterprise Product Development Solutions dynamically aligns product Accept Software offers an enterprise product development platform that decisions to company strategy technology-driven companies leverage when deciding which products to and market opportunities, from bring to market for the fastest time-to-profit. The Accept360™ Platform planning through execution is the only complete, end-to-end software solution that tightly links by tightly linking company company and product strategy through ideation, portfolio planning, and product strategy through roadmaps, requirements management, and execution. Delivered as a ideation, portfolio planning, SaaS offering, the Accept360 suite enables Global 2000 companies to: roadmaps, requirements • Decide which products to invest in and what features to build management, and execution. • Align product planning and execution with corporate strategy• Challenge: Find a managed • Execute confidently by providing visibility into every stage of the hosting provider with experience product development process in scaling and managing complex • Collaborate with internal and external customers from ideation, Enterprise SaaS applications. product strategy and planning through execution • Execute faster to beat competitors to market for the fastest time• Solution: OpSource Managed to profit Hosting and Application Operations. Challenge: Deliver Enterprise-class SaaS Service to• Accept Software chose OpSource Demanding Clients to host and manage its complex Founded in 2004, Accept Software originally offered its Accept360 SaaS environment based on solution “any way the client wanted it.” Clients could install and run a proven track record, deep the application on their own infrastructure under a perpetual licensing technical skills, and a agreement, or they could opt for the hosted Software-as-a-Service partnership mentality. (SaaS) version.© 2011 OpSource, Inc. All rights reserved.
ACCEPT SOFTWArE SElECTS OPSOurCE TO DElIvEr EnTErPrISE-ClASS, HIGH-AvAIlAbIlITy SAAS APPlICATIOn FOr lOWEr COST by 2006, the company’s business managed hosting services. The had grown significantly, and hosted environment went into Accept Software needed help production at the end of 2006. scaling their operations to support larger and more security-conscious “Many other managed hosting or SaaS clients. The company decided cloud providers don’t understand that it was time to turn over the the service layer,” Pecoraro said. SaaS infrastructure management “We needed a company that to experts and allow Accept to knew how to run SaaS operations. focus more on developing and If all you need is infrastructure, marketing its software platform. that’s great; but I look at SaaS Finding the right managed hosting operations as a business activity,“OpSource provides Accept services provider was critical to the not a technical activity, and future of the company. OpSource understands thewith an enterprise-class SaaS business operations of providingcapability at reasonable cost Solution high-availability, mission-criticalwith high quality of service Mark Pecoraro, Senior vice functionality to our clients.”and availability.” President of SaaS operations at Accept, contacted IbM and HP In 2007, Accept made the strategicMark PecoraroSenior Vice President of about hosting and managing decision to deliver its solution 100SaaS Operations Accept’s SaaS infrastructure. “I percent through a SaaS model. guess they were too big, and we “Fortuitously we were already were just too small. They didn’t with OpSource and they were seem to want our business.” a good partner to help us build up our SaaS capabilities,” says undaunted, Pecoraro identified Pecoraro. “We saw no reason to two other managed hosting change providers.” providers, including OpSource. “both offered many of the same In 2008, one of the world’s largest services,” says Pecoraro. “We had a financial services firms expressed unique, single-tenant architecture interest in Accept’s solution. and a multi-tenant back-end. “That really caused us to raise OpSource took a lot of time to our game,” recalls Pecoraro. “We understand our business issues and had to put in business continuity, help us architect a solution that disaster recovery, lots of security worked. That’s what OpSource policies and procedures. It was delivered that set them apart from extremely good that we had their competitors.” OpSource as a partner during that exercise. If we were on our own, based on its breadth and depth we probably could not have met of technical skills, Pecoraro the contractual requirements.” chose OpSource to provide© 2011 OpSource, Inc. All rights reserved.
ACCEPT SOFTWArE SElECTS OPSOurCE TO DElIvEr EnTErPrISE-ClASS, HIGH-AvAIlAbIlITy SAAS APPlICATIOn FOr lOWEr COST OpSource’s expertise in managing and manuals,” says Pecoraro. complex SaaS applications and its “In the SaaS world, because it’s SAS 70 Type II compliance enabled a service, COGS is significant Accept to close many large deals because all of the operations in the past three years. “OpSource costs are considered cost of goods has become a strategic partner, sold. OpSource has helped us to ensuring that we can respond to reduce our COGS, as a percent of those prospects and demonstrate revenue, by 40 percent.” our capabilities as an enterprise- class SaaS provider,” says Availability has been high and Pecoraro. “OpSource participates consistent. “Over five and a half in rFIs, rFPs, and security audits. years, OpSource has delivered They play a key role in consulting at least 99.95 percent uptime with us about what we should do annually,” says Pecoraro. “That’s a and then executing on that. I view very good record.” OpSource as an extension of my team.” Pecoraro sums up his experience with OpSource this way. “They Impact: Cost Effective, Reliable provide Accept with an enterprise- “With a traditional perpetual class SaaS capability at reasonable software license model, the cost cost with high quality of service of goods sold (COGS) was near and availability.” nothing, just the cost of the CD© 2011 OpSource, Inc. All rights reserved.
ACCEPT SOFTWArE SElECTS OPSOurCE TO DElIvEr EnTErPrISE-ClASS, HIGH-AvAIlAbIlITy SAAS APPlICATIOn FOr lOWEr COST About Accept Software Accept Software provides an enterprise product development platform that enables G2000 companies to decide which products to bring to market for the fastest time-to-profit. The Accept360™ Platform dynamically aligns product decisions to company strategy and market opportunities, from planning through execution, by tightly linking company and product strategy through ideation, portfolio planning, roadmaps, requirements management, and execution. About OpSource OpSource provides cloud and managed hosting solutions that enable businesses to accelerate growth and scale operations while controlling costs and reducing IT infrastructure support risks. More than six hundred enterprises, service providers and Software-as-a-Service ISvs rely on OpSource’s expertise, experience and cloud automation technology to operate high-availability, business-critical hosting environments. OpSource’s Managed Services for the Cloud provide application monitoring, management and optimization across both public and private cloud environments. OpSource’s Software Stack powers the cloud with automated provisioning, billing, management and administration. Founded in 2002 and headquartered in Santa Clara, California, OpSource is SAS 70 Type II, PCI DSS level 1 and European Safe Harbour certified and has operations in California, virginia, uK, Ireland, and India. Corporate Headquarters 5201 Great America Parkway, Suite 120, Santa Clara, CA 95054, 1-800-664-9973 (uSA) +353 1 661 9979 (EMEA), email@example.com, www.opsource.net© 2011 OpSource, Inc. All rights reserved.