Ollie Jaques

Oxford, United Kingdom United Kingdom

IT Service Manager at University of Oxford

Technology / Software / Internet

ITIL qualified Service Manager within the IT Services division of the University of Oxford. Across multiple systems, I ensure the organisation's end users are receiving the best possible level of service and quality against agreed service levels; whilst maintaining a strong relationship with key University stakeholders and external software suppliers, through clear and concise communication and strong analytical reporting skills. -Advise on the use of ITIL best practice and write ITIL documentation to support the creation and renewal of SLAs and OLAs. -Major Incident Manager -Ensure SLA targets are achieved and high levels of service quality and customer expectations are maintained. -...