1. Obaid Kayyum Qureshi
S/o Mr.Kayyum Qureshi
BUR DUBAI
Phone: +971559495588
Email: ubiqur88@gmail.com
CAREER OBJECTIVE:
To seek challenging and responsible assignment in a reputed organization
where I can apply my current skills, learn new techniques and also grow with
the organization.
Organization: Pact Services Agency (Collection Agent – Derby In-House Recoveries
Department)
Duration : November 2013 - Present
Job Description:
Maintaining the field availability and vocal conversation.
Working in a queue/pool of delinquent accounts allocated or assigned by Team Leader.
To follow up and collect on all overdue, delinquent (over credit limit cards) customers.
Meets Targets set on flow and delinquency rates.
Act on Collection Reports initiated by Supervisor after his review and comments.
Handle number of calls/contact (as per the required KPI) & follow-up on customer’s
commitment to pay
Follow-up with employers for employee status, delay or no salary transfer/ EOSB and
follow up new documents, salary transfer (PF and SBF customers).
Send collection standard letters /SMS/Emails to un-contactable customers.
Generating PTP for the portfolio ,follow up promises to ensure payments are received.
Make Settlements and payments on the due date.
Preparing Monthly Planning Reports
Responsible for Achieving set Targets
Ability recognize or differentiate between willful / intentional defaulters and others to
restrict further exposure and initiate suitable collection actions

2. Organization: Du Telecom (Sales Support Coordinator – Customer Operations)
Duration : 12th Dec 2011 till 31st May 2013
Job Description:
Working as Indirect Sales Support Agent.
Processing orders placed by customer mainly orders related to Corporate accounts.
Coordinating with finance for approval of handset orders
Validation of the documents and coordinating with activation team.
Coordinating with different partners for orders related to handset and non-handset (Axiom,
Eurostar, Calltronics, Bilkish, Javlon, Amaal Commercial Brokers)
Processing sales data, sales progress reports and other sales related records and
reports.
To create a sales order using ERP (Oracle) and pairing reports to be sent to logistics
for SIM card and Handset dispatching (Mobile)
Responsibility of sending a feed backs to Sales (Account Manager/Partner Manager)
about the successful activation or rejected ones with valid rejection reasons.
Using Billing & Siebel system to pull out customer information.
Organization: Migration Gurus
Duration : 24th March 2011 till 31st Oct 2011
Job Description:
Worked as HR Recruiter.
Conducting interviews for International Call Centers
Short listing CV according to the requirements of the organization
Creating reports and directly reporting to the HR manager.
Organization : First source Pvt. Ltd, India, BPO (India)
Duration: 28thFeb 2010 till15th Feb 2011
Job Description:
Worked in UK process for Sky TV Help for UK based Company
Providing assistance to the customer calling to upgrade/renew their service
Helping the customers to resolve their issues with their service
Utilized strong interpersonal and communications skills to sell products to customers;
received employee of the month award twice.
EDUCATIONAL QUALIFICATIONS:
o Graduation from Mumbai University during 2007-2009 (Passed)
o Intermediate from Children Welfare Center Junior College of Commerce
Mumbai, February 2006, passed in first class
o S.S.C from Children Welfare Center School during Mar-2004, passed in first
class

3. TECHNICAL EXPERIENCE:
COMPUTER SKILLS:
M.S Office (Word, Excel, PowerPoint)
Web Browsing
STRENGTHS
o Committed to work hard under any situation.
o Possess good communication skills.
o Confident to work independently under demanding situations.
o Ability to work individually and as part of a team
o Strong communication skills with Excellent telephone techniques.
o Problem solving skills.
LANGUAGES KNOWN: English, Hindi and Marathi
PASSPORT DETAILS:
PASSPORT NO.: G8320224
PLACE OF ISSUE: Mumbai
DATE OF ISSUE: 09th April 2008
DATE OF EXPIRY: 08th April 2018
VISA STATUS: Employment Visa
PERSONAL DETAILS
Father’s Name : Kayyum Mustakim Qureshi
Date of Birth : 01st August 1988
Marital Status : Married
Gender : Male
Nationality : Indian