1. WHO IS
SENTIS?
Sentis is a global business dedicated to creating sustainable
organisational change in the world around us. Our mission at Sentis
is to assist individuals and organisations change their lives for the
better and we do this through the application of psychology to
safety, leadership and well-being in the workplace.

2. 9 6 %
Up to 96% of
Our range of services includes:
§ Assessments
§ Training
§ Coaching
incidents are a result Sentis is an organisation that is genuinely
§ Specialist Services
of the choices that passionate about people, safety and well-being.
With our team of psychologists, NeurosafetyTM
Sentis will actively engage with you so that we
people make… and organisational culture professionals, we
pride ourselves on enhancing safety, cultural
can get to know you and your people, your
organisation, your goals, and your challenges.
Our services and solutions target a range of
and leadership performance within the mining,
organisational issues, and drawing on our global
resources, construction and utilities sectors.
Are you willing to The word Sentis originates from the Latin words
cross-industry professional and psychological
skills, we will develop a unique solution for
challenge traditional
For more information, visit www.sentis.net
Securus Mens Mentis which means safe mind. you that will achieve positive change specific
The human mind is our focus and we believe the to your business.
thinking about safety mind is an individual’s most important safety and
performance tool.
Our solutions include the services of a highly
experienced research team who are dedicated
leadership and move What we do to assessing your well-being and safety culture
before, during and after solution implementation,
beyond a simple At Sentis, we understand the psychology behind
what drives attitudinal and behavioural change at
thus allowing you to track the impact of our
services against your organisation's outcomes.
focus on behaviour
both the individual and organisational level. We
use this knowledge to push the boundaries of It doesn’t matter where you are in the world, we’ll
conventional approaches to safety and employee get there and we’ll partner with you to enhance
to establish a culture well-being to create lasting and impactful the safety and success of your workforce through
solutions that transform cultures and enhance genuine empowerment and increased internal
of safe choices? organisational performance. motivation of your leaders and workforce.

3. to every
WITH YOU
& PARTNER
the globe
corner of
We can come
Sentis works with a variety of organisations across a number of sectors including the
mining, oil and gas, construction, energy, manufacturing, explosives, transport and freight
industries. We partner with clients who have a genuine desire to improve their workplace
culture and achieve optimal safety, well-being and leadership performance.

4. We have worked with the
following companies:
GE Oil & Gas
Agnew Gold Mine
Genesis Energy
Aker Solutions
Gladstone Power Station (NRG)
Aker Solutions - Boddington Gold
Goldfields International Services
Mine Expansion Project
JV Driver Projects
Alliance
Marine Harvest
Anglo American Capcoal
Meridian Energy
Anglo American Moranbah North
Maryborough Sugar Factory
Barrick - Kanowna
Orrcon Steel
Bechtel Australia
Power and Water Corporation
BHP Billiton Aluminium South Africa
Queensland Mine Rescue Services
BHP Billiton Energy Coal South Africa
Queensland Nitrates
BHP Billiton Illawarra Coal -
Dendrobium Coal Preparation Plant Queensland Rail
BHP Billiton Mt Arthur Coal Rio Tinto Alcan - Boyne Smelter
BHP Billiton New Mexico Coal Rio Tinto Alcan - Bell Bay
BHP Billiton Olympic Dam Rio Tinto Alcan - Tomago
BHP Billiton Worsley Alumina Rio Tinto Iron Ore - Paraburdoo
(including Efficiency & Growth Rio Tinto Alcan - New Zealand
Expansion Project) Aluminium Smelter
BHP Billiton Aluminium Mozambique Sedgman - Coal and Metals
For more information, visit www.sentis.net
BHP Billiton Iron Ore Sibelco
Our clients are located across the globe: Australia,
BMA Norwich Park Skorpion Zinc
Boeing Australia SPARQ
USA, Canada, New Zealand, Indonesia, Ireland, Fiji, Centralines
Consolidated Minerals
Stanwell Corporation
St Ives Gold Mining Company
Norway, France, UK, Sweden, Netherlands, Duane Arnold Energy Center
Dyno Nobel Asia Pacific & Americas
Teekay Marine Services
Troy Construction
Mozambique, Namibia and South Africa. Energex UGL
Ergon Energy Ulan + Alliance
We can come to every corner of the globe whether on a rig in the middle of the ocean, at an underground mine in Exxon Mobil WDS - Delco and Divcon
a remote part of Africa, or around the corner in your office in the city centre. If you prefer, we can also provide our Fiji Electricity Authority Wesfarmers Curragh
services remotely using a range of interactive technologies. Finning Canada Willbros Construction Services

5. THE CHANGE
PROCESS Pre-contemplation
Implementing a safety, well-being or leadership cultural change process necessitates
an understanding of the psychology behind the change process.
Contemplation
The Stages of Change
Model1 provides an Contemplation: The person acknowledges that
there is a problem with their current behaviour
explanation of change or practices, however they are not ready or are
uncertain that they want to change. Creating an
Maintenance: A person shows a continued Preparation
at an individual level. argument for change and providing motivation will
assist them to Preparation.
commitment to sustaining the new behaviour
(and not falling back into old habits). The change
has progressed from the cognitive to the practical,
The Model identifies the predictable and necessary Preparation: A person has made the and new ways of operating are the norm.
stages that each individual will progress through commitment to change and is taking the
in order to achieve sustainable attitudinal and necessary steps to prepare themselves for action
Sentis’ approach to cultural change parallels this Action
process, tailoring the implementation of a change
behavioural change. and to support the change in the long term.
process around a number of phases designed to
Pre-contemplation: A person does not see Action: This is where the change is put into place. motivate and guide individuals, and ultimately a
a reason to change. To initiate the change An individual starts to think and behave differently. business through these stages with the goal of
process and drive individuals to Contemplation, An individual passes into the Maintenance stage developing a culture that values safety and
the individual’s thinking must be challenged by through the ongoing application of these new well-being. This process is represented by the
Maintenance
providing a motivation to think and act differently. attitudes and behaviours. three phase ZIP flow model.
1
Prochaska & DiClemente (1987)

6. ation
Organis
rocess into
oach P mework
§ ZIP C tion of ZIP Fra tools
ship ra
§ Integ s systems an
d
Leader busines Secondly, Sentis works with you to prepare your
sions
ent ses organisation for change, using activities such
e ngagem
ership hing
as assessing impacted groups, establishing
§ Lead ip coac
ual § Le adersh ing Process sponsor roadmaps and steering committees, and
Individ § Peer
Coach developing a communication plan as well as a
ssions plan to counteract resistance.
ation se
t an d educ ess
gemen ut proc PHASE 2: IMPLEMENTATION
§ Enga t and close o
hif
§ Pre-s er sessions Managing Change
sh
§ Refre nance
Mainte The change process begins for the workforce
using a layered approach targeting three areas:
n
entatio Individual, Leaders and Organisation. Activities
Implem Mainte
nance
could include:
ation Action
Prepar tion § Training for Leaders and Teams
ZIP
Prepara
tion (and ZIP Coaches)
Co ntempla
ntem plation § Individual coaching for senior leaders and
Pre Co
group coaching for front line leaders
§ Implementing strategies and plans created
se
in the ZIP Preparation Phase
ee Pha
The Thr Model
PHASE 1: PREPARATION § Ongoing data collection and regular progress
reporting and meetings
Preparing for Change
ZIP Flow
PHASE 3: MAINTENANCE
This phase identifies the “what” and the “how” of
the change process. Reinforcing Change
For more information, visit www.sentis.net
Firstly, Sentis seeks to develop a genuine The final phase involves measuring, supporting
understanding of your business and the nature and sustaining the changes made, while
of your current safety culture – to tailor the way better preparing the business to respond
we work to suit your business, your needs and to opportunities to drive further change and
your goals. Activities could include: improvement. Actions could include:
§ Quantitative and qualitative scoping that § Monthly, quarterly and/or half yearly
provides a baseline against which cultural consultation services
change can be assessed § Refresher programs and quarterly campaigns
§ Identifying and prioritising the most important § Ongoing coaching for Leaders and
opportunities to achieve quick wins ZIP Coaches
§ Undertaking a pilot program to test the § Ongoing assessment and feedback, including
suitability of the proposed approach post implementation evaluation

7. SAFETY
REDUCE
INCIDENTS
ATTITUDES
IMPROVE
WORKPLACE
Sentis’ Zero Incident Process (ZIP) has proven effective in reducing workplace incidents
and injuries and improving safety attitudes and behaviours. ZIP delivers this through a
focus on individual attitudinal change, the enhancement of the safety or well-being culture
in an organisation and the development of psychologically-focused leadership skills.

8. The Zero Incident Process (ZIP) is a psychologically based process for
achieving long-term sustainable individual and organisational change in the
culture and performance of a business in relation to safety and well-being.
ZIP Safety
ZIP Well-being
ZIP Safety is not a program in “what” is safe, nor
From an organisational perspective, the goal
is it instructions on “how” to follow procedures.
of ZIP Well-being is to strengthen productivity,
What keeps a person safe most of the time is their
engagement, resiliency, teamwork, and ZIP Coach
skills, knowledge and attitudes towards safety.
efficacy in the workplace, as well as reduce
ZIP Safety focuses on the link between safety An important element of any culture change
absenteeism, improve retention and increase
attitudes and safety performance. initiative driven by an external organisation is the
openness to change.
transition phase whereby the client becomes an
ZIP Safety applies a framework for enhancing
It is well known that the leadership of an independent driver of the process. This is where
your organisation’s safety systems using the latest
organisation directly impacts on the well-being the ZIP Coach process comes in, either during
neuroscience developments with the goal of:
culture and performance of a business. Therefore, or at the completion of the ZIP Safety or
§ increasing the level and quality of individual the leadership component of ZIP Well-being will ZIP Well-being training programs.
employee engagement with safety tools and provide your leaders with:
practices, and reinforcing effective attitudes The goal of ZIP Coach is to ensure that the
§ opportunity to reflect on their own
the necessary expertise has been developed within
and personal responsibility for safety;
well-being attitude and choices, and how this your organisation to ensure further gains and a
§ supporting leaders to directly improve safety impacts the people they lead; strengthening of culture is driven internally.
performance in their team and enhancing the
§ a foundation in the neuroscience of leadership;
culture of leadership within your organisation; You choose the key individuals within your
§ framework to directly influence the psychology
a organisation who have the scope and authority to
§ creating and maintaining a cultural framework
and attitudes of the people they lead; and facilitate change when needed. These individuals
that supports ongoing improvement in safety
and performance. § information and tools to assist leaders to become your internal ZIP Coaches and will assist
encourage their team members to make better in achieving long-term goals across the safety
For more information, visit www.sentis.net
Our research shows that clients who have well-being choices. culture of your organisation.
integrated ZIP into their safety programs have
achieved positive results across a number of At an individual level, outcomes we have seen in Each ZIP Coach receives advanced training in
important safety outcomes. participants in the ZIP Well-being process include: high level influencing and coaching skills and is
§ Reduced stress and increased resilience provided with ongoing support through coaching
The outcome is a reduction in incident and injury by Sentis coaches.
rates and the associated costs incurred when § Increased conviction to take on challenges
someone is injured in the workplace. This is often and deal with change
accompanied by a positive shift in employee safety § Improved health ZIP Support Materials
attitudes and the safety culture of the organisation. § Improved organisational commitment A range of support materials is available to
ZIP has also demonstrated positive well-being enhance the learning and retention of core
§ Enhanced confidence and self-esteem
outcomes for a number of clients, in terms of information provided in the ZIP training. These
improving stress levels and psychological health § Increased job satisfaction include workbooks, focus statements, coaching
reported by employees. § A healthier family and community diaries, factsheets, posters and other visual aids.

9. leader
individual,
target the
assessment
ORGANISATION
sERVICES THAT
Whether you are interested in a complete implementation of the ZIP Safety or Well-being
training programs or you are simply interested in gaining an increased understanding of
the forces that influence beliefs, attitudes and behaviours within your organisation, Sentis
adopts a consultative approach to design and implement an effective assessment solution.

10. The Safety Culture Survey
The research and Psychological forces within an organisation can
influence the beliefs, attitudes and behaviour of
Operating Attitude, Stress Management and
Professional Orientation. The results of the ZS-S
assessments employees, and the complex interplay
of individuals, teams and departments can
provide insights into individuals’ thinking patterns
regarding safety and whether these attitudes,
team at Sentis determine the extent to which an organisation
realises its safety performance goals. Sentis offers
which drive particular behaviours, either help or
hinder their ability to stay safe.
includes registered a Safety Culture Survey that is designed to assess
shared perceptions of safety-relevant factors in
The ZEROScale-Well-being
psychologists, data operation within organisations. Following analysis
of the data, organisations are provided with a
Similarly to the ZS-S, the ZEROScale-Well-being
(ZS-W) is an assessment tool used within the
analysts and business tailored report and feedback presentation to
guide strategic planning and the development
ZIP Well-being process for individual personal
development. The ZS-W assesses a core set
leaders who offer a of specific interventions. of well-being attitudes that have been linked to
important health, safety and well-being outcomes
Site Scoping Process
depth of experience The Site Scoping Process is a multi-faceted
for individuals and organisations. These well-being
attitudes consist of Brain Tools (Well-being Locus
in research and process designed to thoroughly assess a site
across a number of elements, including Practices,
of Control and Directed Attention), Risk Awareness,
Operating Attitude, Stress Management and
analysis. Environment, Leadership and Person factors. The
Scoping Process involves comprehensive time
Professional Orientation.
360º Feedback and Assessment
on site, firstly, to observe and collect data against
This experience allows us to offer both standard
a range of activities including site meetings, risk 360º assessments are feedback tools designed
and tailored assessment tools to suit a client’s
assessment processes, inductions and training to obtain the perspectives of key stakeholders
particular needs. We work closely with our clients
activities, and secondly, to interact with and around an individual. Typically, they include
to develop a genuine understanding of their
collect data from a number of key site personnel. ratings from an individual’s manager, peers
organisational context so as to provide a research
The resulting Assessment Report incorporates and subordinates as well as a self-rating. 360º
solution that is both practical and meaningful.
information and ratings from the Site Scoping assessments are designed to increase levels of
For more information, visit www.sentis.net
We offer a range of assessments that target the Process with the data obtained from the Safety self-awareness and reflection and can prompt
individual, leader and organisational level, as Culture Survey. This report will comprise a detailed positive behaviour change, particularly when the
outlined below. explanation of the current safety climate, strengths process is facilitated effectively with professional
and development opportunities for the site, and challenging feedback sessions.
Safety Leadership Survey
as well as recommendations for both short and
Customised Surveys
Leadership is a key predictor of safety in the long-term improvements.
workplace. The Sentis Safety Leadership Survey Sentis can create tailored surveys designed
The ZEROScale-Safety
has been designed to measure the safety-relevant to gather information specific to client and/or
behaviours of leaders that may influence an The ZEROScale-Safety (ZS-S) is an assessment site requirements. Sentis partners with clients
organisation’s safety culture and the behaviours tool utilised as part of the ZIP Safety process for in a consultative manner to discuss survey
and attitudes of employees. This short 20-minute the purposes of individual personal development. and reporting requirements and will create a
survey measures perceptions of safety behaviour It measures individual’s personal beliefs customised survey, support the data collection
and attitudes of frontline leaders across eight regarding safety – specifically across five core process and create a targeted and comprehensive
distinct safety leadership dimensions. safety attitudes: Safety Control, Risk Awareness, Assessment Report.

11. COACHING
Training forms a significant component
TrAINING of our approach in assisting
organisations to achieve their safety,
well-being and leadership goals.
Sentis offers solution-focused,
The basis of all our training events is the
application of psychology and neuroscience to
performance, or practical skills-based
improving work-based results. With a strong focus coaching with a short or long-term
on engaging participants in the change process, focus dependent on the stated
we offer the knowledge and skills to achieve the
safety and well-being goals of the individual and
goals and desired outcomes of the
the organisation. individual and the organisation.
We offer training programs for all levels of your
organisation, including: Any coaching process is most effective when
§ Safety programs for teams, supervisors and tailored to the needs of the individual and the
senior leaders (including our Zero Incident organisation. Accordingly, our approach targets
Process (ZIP) programs) the different needs of senior and executive
§ Well-being programs for teams and leaders leaders, through to middle management and
front line leaders. Coaching is provided in either
§ Organisational Coach development and training
individual or group settings, and we also offer
§ Project Health Safety Environment Community adaptive solutions such as site-based or remote
(HSEC) Inductions for Supervisors coaching to give you greater flexibility.
§ Project Workforce HSEC Inductions
For more information, visit www.sentis.net
Our coaches, the majority of whom have a
Sentis can also work with you to build customised background or registration in psychology,
training events to align with your specific have significant experience in motivating and
organisational objectives. Our facilitators are supporting individuals inside of change initiatives
experienced in working across all levels of an across a broad range of settings. This expertise
organisation across a range of industries and provides an effective foundation for guiding and
cultures, having delivered training to more supporting your leaders and teams through the
than 50,000 people within mining, resources, individual and organisational change process.
construction and utilities organisations. Furthermore, our evidence-based approach in
Furthermore, as our facilitators predominantly the coaching process will assist your people to
have psychology backgrounds, they are experts develop greater skills in managing the challenges
in both the delivery of training and the facilitation they face in their roles, whether they be related
of processes that achieve individual and to safety, organisational change, or individual and
organisational change. team performance.

12. Specialist
SERVICES
Through the effective application of psychology and neuroscience to specific organisational and safety challenges, our Specialist
Services rely on a one-to-one consultative approach to develop tailored solutions to assist your organisation resolve or manage
these challenges more effectively. We support ongoing adaptation and transition in response to such challenges.
We aim to deliver
For more information, visit www.sentis.net
unique solutions
Commencing in 2011, Sentis is proud to
customised to your
announce a significant expansion in its advisory
team. We now offer holistic performance and
unique challenges
cultural support for your organisation through our
global team of advisors.
and opportunities.
Whether it is a teamwork, safety, cultural, We are also proud to announce the expansion
employee attraction, retention, or organisational of our advisory team to include translation and
development challenge, Sentis is happy to provide bilingual services encompassing English, French,
you with an end-to-end solution. Spanish, Portuguese and German.