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RACI Methodology

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A method to identify “key” activities and decisions which assigns the roles involved

Veröffentlicht in: Leadership & Management
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RACI Methodology

  1. 1. Defining clear Roles & Responsibilities The RACI Methodology
  2. 2. How often do you hear this? • “I don't know what to do here." • "I don't know whom to go to for authorisation." • "I find out after it's too late that I should have informed someone." • "I could help but no one asked me." • "I have the responsibility but not the power to get the job done." • "No one is prepared to make a decision." • "Things are going unnoticed and are therefore being neglected " • "I am doing work that is part of someone else's job"
  3. 3. RACI – A great organisational design tool • A method to identify “key” activities and decisions which assigns the roles involved – Identify all activities and decisions that must be done or made to run the day-to-day business effectively – Identify for the activity or decision: • Who is Accountable • Who is Responsible • Who must be Consulted • Who must be Informed – Document on matrix for reference R A C I
  4. 4. A RACI is helpful to clarify Roles & Responsibilities (R)esponsible: The person who has to do it (A)ccountable: The person who has to make sure it is done (C)onsulted: Must always be consulted before it is done - a two way process Final decision maker The buck stops here (I)nformed Must always be informed after it is done - a one way process One way process Two way process
  5. 5. RACI Definitions • Accountable: • The person who is ultimately accountable for an activity / decision • Only one "A" can be assigned to an activity or decision • Can also be “Responsible” for the activity or decision • Responsible: • People who perform an activity / decision; the “Doers” • “R’s” can be shared • Consulted: • People who must be consulted before an activity or decision is performed • Informed: • People who must be informed after a decision or action; this can be via email, phone call, visual management, etc.
  6. 6. What are the benefits of using RACI charts • Clarify the connection between the “A” and the “R” • Ensure accountability is positioned at the right level • Push responsibilities and accountabilities down to the lowest level • Clarify the single “A” concept • Understand the interfaces between business process areas • Identify gaps in accountabilities and responsibilities • Provide employees the authority to get the job done • Increase productivity through well defined responsibilities and accountability • Eliminate overlaps, redundancies and misunderstandings • Eliminate unnecessary interfaces and place accountability where it belongs
  7. 7. The 5 step RACI process • Step 1: Define the activities / decisions • Step 2: Make a list of role players • Step 3: Design the RACI charts • Step 4: Analyse and validate the RACI charts • Step 5: Get feedback and buy-in
  8. 8. Guidelines for developing a RACI chart • Remember the new way of thinking when defining roles and responsibilities:  Eliminate “checkers checking checkers”  Encourage teamwork • Authority must accompany accountability • Place accountability (A) and responsibility (R) at the lowest possible level • Minimize the number of consults (C) and informs (I) • All roles and responsibilities must be documented and communicated