The document outlines the overall process flow mapping process which includes defining the scope, creating current and future state maps, and developing an implementation plan. It provides details on each step, including identifying the process and stakeholders, mapping the current "as is" process, analyzing for improvements, and mapping an ideal future "to-be" process. Standard symbols and templates are suggested to create clear and consistent process flow maps. Examples of process maps are also included.

1. Process Flow Mapping Process
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2. Overall Process Flow Mapping Process
Define Scope
Current State Map
Future State Map
Implementation Plan
• Identify the process to map.
• Identify Start and End points.
• Define a multidisciplinary Project Team and Roles
• Complete Current State Map “as is” process
• Analyse wastes, losses and issues
• Map how you would like the improved process to look in
the future “to be” process
• Create an implementation plan to achieve future “to be”
state

3. Process Flow Mapping Process
NB: Use different coloured post-its when doing it as a brown paper exercise
General information:
• The TO-BE flowcharts have 6 swimlanes. The title is quoted at the top of the page, along with the
process number.
• The actors are quoted in the boxes on the left of the swimlane; maximum one actor per swimlane.
• The process steps should be listed from left to right on the page, there should be no back-tracking on
the page. Each process step should contain only one action, for multiple actions by the same actor
multiple process steps should be used.
Process Flow Mapping Standard Symbols

4. Process Mapping Essentials
• Boundaries
– Define the start, stop and the side streams considered
• Go and see
– Not done from what should be happening
• Go and measure
– Get facts on what is happening, now!
• Go and share
– Involve and collect information from people that work in the process and system
– Make it visual
• Analyse
– Draw appropriate conclusions from all the information

5. What does a Process Flow Map look like?
People or departments
active in the process
Various steps in the
process
All forms and screens; copies
and screenprints
Links to other
processes
Issues in the process
Link between process
steps: green = ok, red
= not ok

6. Implementation Plan(s)

7. Where to do this exercise?
• Pick a process that meets the following criteria:
– There is a transfer of goods or information between elements in a
process
– Based on data and/or perception is highly inefficient
– It is business critical to get the process improved
– Which if improved would make a significant impact and also good to use
as an example going forward
• Example areas:
– Goods in process
– Maintenance process – i.e. from identifying to completing the task
– Distribution area
– Data or performance information flow

8. Examples
• To-be process maps in workshop
• To-be process map – final document
G-8. Check in paperbased: TO-BE
Gatehouse
operator
Haulier
Gatehouse
operator
Truckdriver
G8.2
Drive to CCE site
G8.5
First visual
inspection of
trailer
G8.1
Confirm load to
driver
G8.3
Prepare vehicle
G8.4
Report to
gatehouse
Yes
No
G8.7
Refuse trailer
G8.6
Ok?
G8.8
Quote Shipment
number and slot
time
G8.9
G-9. Check in
empty
droptrailer
(G9.26)
G-10. Check
in full goods
paperbased
(G10.43)
G-16.
Returns
settlement
(G16.18)
H-18. Vehicle
cross docking
(H18.37)