Presentation notes from ODN of WNY, Ehthan Schutz - Emotions have a huge impact in the workplace. Our emotions can create passion and drive resulting in great achievement, or at times can derail our best-laid plans.This impact becomes more and more magnified at higher levels. When leaders fail to manage emotions effectively, the result can be organizational chaos.

1. Emotions and Defensiveness
in the Workplace
ODN of Western New York
Ethan Schutz
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Monday, March 4, 13

2. Name
What you do
Why you are here
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Monday, March 4, 13

3. Emotional states
“Logic” of emotions
Unwanted behavior
Staying positive
Implications
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4. © 2013, The Schutz Company. All rights reserved.
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5. Will Schutz, Ph.D.
1925-2002
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6. © 2013, The Schutz Company. All rights reserved.
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7. Technical competence
Compatibility
People working well together
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Monday, March 4, 13

8. FIRO®
Fundamental
Interpersonal
Relations
Orientation
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Monday, March 4, 13

9. C P
Compatibility is directly
related to Productivity
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Monday, March 4, 13

10. C P
Productive teams created randomly:
50%
Productive teams created using FIRO:
75%
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Monday, March 4, 13

11. Harvard
University of Chicago
University of California
Berkeley
Albert Einstein School of Medicine
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Monday, March 4, 13

12. Inclusion Control Openness
Low High Low High Low High
FIRO-B predicted behavior 75% accurately
What explained the other 25%?
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Monday, March 4, 13

13. Psychodrama
Bioenergetics
Psychosynthesis
Rolfing
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Monday, March 4, 13

14. Rigidity
Enemy of
teamwork and
good relationships
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Monday, March 4, 13

15. Rigidity
...stems from fears
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Monday, March 4, 13

16. Sad Happy
Angry Content
Disappointed Satisfied
Weak Strong
Nervous Confident
Confused Capable
Scared Joyous
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Monday, March 4, 13

17. Make decisions
Solve problems
Fear Handle conflict
affects our
Listen to others
capacity
to Speak to others
View others
Use time and energy
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Monday, March 4, 13

18. Individual
People
System
Task
Service Product
Process Network
Relationships Compatibility
Individual Individual
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Monday, March 4, 13

19. Task
System
People
Individual
Relationships Compatibility
Process Network
Service Product
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Monday, March 4, 13

20. Behavior Inclusion Control Openness
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Monday, March 4, 13

21. Inclusion
0 1 2 3 4 5 6 7 8 9
Low High
The amount of contact with other people
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Monday, March 4, 13

22. Control
0 1 2 3 4 5 6 7 8 9
Low High
The structure of the interaction with other
people, including directing and decision-making
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Monday, March 4, 13

23. Openness
0 1 2 3 4 5 6 7 8 9
Low High
The depth of the interaction with other people—
expressing feelings, thoughts, and beliefs
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Monday, March 4, 13

24. Behavior Inclusion Control Openness
Interpersonal Ignored/ Humiliated/ Rejected/
Fear Abandoned Embarrassed Disliked
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Monday, March 4, 13

25. Interpersonal fears
can lead to...
Rigidity
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Monday, March 4, 13

26. Inclusion Control Openness
Low High Low High Low High
Humiliated/
Ignored/Abandoned Rejected/Disliked
Embarrassed
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Monday, March 4, 13

27. Our Unspoken Working Agreement
“Please Lie to Me”
I won’t…
…say what I see if you won’t say what you
see.
…say what I’m thinking if you won’t say
what you’re thinking.
© 2013, The Schutz Company. All rights reserved.
Monday, March 4, 13

28. Our Unspoken Working Agreement
“Please Lie to Me”
I won’t…
…say what I’m really feeling if you won’t
say what you’re really feeling.
…say what I want if you won’t say what you
want.
…question you if you won’t question me.
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Monday, March 4, 13

29. I pretend…
…to trust people who I don’t.
…to listen to people when I’m not.
…to respect certain people when I don’t.
…to agree when I don’t.
…I don’t have to be right or get my way.
…to be patient.
…I want to be collaborative.
…I’m not feeling critical.
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Monday, March 4, 13

30. I pretend…
…not to be frustrated when I am.
…to know what I am doing when I don’t.
…not to be afraid when I am.
…I don’t want more recognition.
…to want other people’s opinions.
…I have things under control.
…I want feedback.
…to say what I think and feel.
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Monday, March 4, 13

31. © 2013, The Schutz Company. All rights reserved.
Monday, March 4, 13

32. © 2013, The Schutz Company. All rights reserved.
Monday, March 4, 13

33. Opening a Restaurant
How will you invite your customers to feel:
Included and Competent and in Liked and treated
significant Control of in an Open, friendly
their experience way
and reduce concerns they have about being:
• being ignored • humiliated • rejected
• passed over • shamed • disliked
• neglected • embarrassed • judged harshly
• unimportant • foolish • treated coldly
• forgotten • stupid • not accepted
© 2013, The Schutz Company. All rights reserved.
Monday, March 4, 13

34. Psychodrama
Bioenergetics
Psychosynthesis
Rolfing
© 2013, The Schutz Company. All rights reserved.
Monday, March 4, 13

35. Behavior Inclusion Control Openness
Feelings Significance Competence Likability
Self-Concept Self- Self-
Aliveness
(behavior) Determination Awareness
Self-Concept Self- Self-
Self-Like
(feelings) Significance Competence
© 2013, The Schutz Company. All rights reserved.
Monday, March 4, 13

36. Behavior Inclusion Control Openness
Feelings Significance Competence Likability
Self-Concept Self- Self-
Aliveness
(behavior) Determination Awareness
Self-Concept Self- Self-
Self-Like
(feelings) Significance Competence
© 2013, The Schutz Company. All rights reserved.
Monday, March 4, 13

37. Feedback
Imagery/
Visualization
Assessment Tools
Structured
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Experiences
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Self-Perception
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Monday, March 4, 13

38. www.TheHumanElement.com
ethan@theschutzcompany.com
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Monday, March 4, 13