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A22 functions on_web
1. E-MENU FUNCTIONALITIES
ON WEBSITE
FOR RESTAURANT STAFF
Created by Traitet Th.
Project: E-menu on iPad for Thai restaurant
Created Date 5 Aug 2012
Topic: Outcome â The final prototype Revised Date 7 Sep 2012
Revision No. 1.0
Content: Functionalities on E-menu website
Document Name O02-001
2. 2 PURPO SES O F THIS DO C UMEN T
Purposes of this document
âą To present the final prototype
âą To present main features of e-menu website
before demonstration & interviews
4. 4 BUSINESS PROCESS
Customers come
into restaurant
Customer Customer
Cashier open Customer
Request to eat Request a
a New Order Request a Bill
Main Course waiter
Table Status =
Opened
Waiter goes to
Customer Waiter goes to
table to
Orders Food table to make
provide
& Drinks payment
service
Order Status = Record Service Status Record Service Status
Confirmed âFinishedâ âFinishedâ
Record Order Status Record Order Status Record Order Status
âCookingâ âCookingâ âCookingâ
Bar (Cashier) Chefs
Chefs Cook Chefs cook Cashier
staff Prepare Prepare
Starter Main Dishes closes Table
Drinks Main Course
Record Order Status Record Order Status Record Order Status Record Table Status
âServingâ âServingâ âServingâ âClosedâ
Waiting Staff
Waiting Staff Waiting Staff Customers leave
Serve Main
Serves Drinks Serve Starters from restaurant
Dishes
Record Order Status Record Order Status Record Order Status
âServedâ âServedâ âServedâ
Pictures from Shutterstock (no
6. 6 2. MANAGE TABLE
Operation Buttons
1. New Order: Customer come
2. Close Order: Customer leave
3. Check Details: Check Ordered List
4. Manual Order: Order Food & Drinks
manually by staff
Information on this screen
1. Table No Table No 1-9
2. Seat Qty. Max. customers per table
3. Opened Time: When table is opened
4. Called Main: When customer requests
main course on iPad
5. Billed Time When a cashier checks bill
6. Closed Time When customers leave
7. 7 2.1 OPEN A NEW ORDER
Open a New Order or Table
1
1. Click menu âOpen Tableâ
2. Click âNew Orderâ on an available table
3. Enter a âNo of Customersâ
4. Click âOpen New Tableâ
Comments
2
1. Users can check âOrder Statusâ, number
of seats and other information on a
selected row.
- Table is not unavailable
- Table is Available
2. In the âOpen New Orderâ screen, the
system shows the maximum customers for
3
the table selected.
3. System shows only the last transaction of
each table or one row per table.
4
8. 8 2.2 CLOSE ORDER
Close Order
1
1. Click menu âOperate Tableâ
2. Click âClose Orderâ on a table is being
opened.
3. The picture will change to
Comment
1. Users cannot close table, which is
unavailable.
3 2
9. 9 2.3 REOPEN ORDER
1 Reopen Order
1. Click menu âOperate Tableâ
2. Click âRe-openâ on a table which was
already closed.
3. The picture will change to
Comments
3 2 1. Users can âRe-openâ table for only
table which was already closed.
2. This feature uses when a user closes table
unintentionally.
10. 10 2.5 VIEW ORDER DETAILS
1 View Order Detail
1. Click menu âOperate Tableâ
2 2. Click button âCheck Detailâ
3. Order Details is shown with list of
ordered item and total amount of the
selected order.
3
11. 11 2.6 MANUAL ORDER BY CASHIER
1 View Order Detail
1. Click menu âOperate Tableâ
2. Click button âManual Orderâ
3. Add ordered item
4. Click âConfirm Orderâ
2
Comment
1. This function does the same as ordering
on iPad. It uses when ordering on iPad has
a problem.
4
3
4
13. 13 2. MANAGE TABLE
Manu Category
1. Starter: Prepared by Kitchen
2. Main Course: Prepared by Kitchen
3. Drinks: Prepared by Bar
4. Sweet: Prepared by Bar
Order Status
1. Confirmed: When an order have already
confirmed by a customer.
2. Cooking: A Chief starts to cook
3. Serving: A waiter starts to serve
4. Served: After food or drinks have
already served.
14. 2.1 OPERATE ORDER
14
FOR STARTERS
1 Manage Order for Starters
2 1. Click menu âOperate Orderâ
2. Select menu category â10_STARTERâ
3. Click button âCOOKINGâ by a chef when
before starting to cook.
4. Click button âSEVRINGâ by a chef when
starting to serve (cooking is finished).
3 4 5
5. Click button âSERVEDâ by waiting staff
when food have already served.
Comment
1. Reset button: Uses for reset ordered status
to âCONFIRMEDâ again when a user does
wrong operation.
2. Cancel Button: Uses when an ordered item
is cancelled by customer. The system will
remove than item from the screen.
15. 2.2 OPERATE ORDER
15
FOR MAIN COURSE (MAIN DISHES)
1
Manage Order for Main Course
1. Click menu âOperate Orderâ
2
2. Select menu category
â20_MAIN_DISHESâ
3. Click button âCOOKINGâ by a chef when
before starting to cook.
4. Click button âSEVRINGâ by a chef when
3 4 5 starting to serve (cooking is finished).
5. Click button âSERVEDâ by waiting staff
when food have already served.
Comment
1. After a customer confirms order, chefs
prepares ingredients.
2. After a customer requests main course,
chefs starts to cook.
3. ** CALLING MAIN *** is message for
chefs in order to starts cooking.
16. 2.3 OPERATE ORDER
16
FOR DRINKS & SWEET
1
Manage Order for Drinks & Sweet
1. Click menu âOperate Orderâ
2
2. Select menu category â30_DRINKâ or
â40_SWEETâ
3. Click button âCOOKINGâ by a bar staff
when he starts to prepare drinks.
4. Click button âSEVRINGâ by a bar staff
3 4 5 when drinks have already prepared.
5. Click button âSERVEDâ by waiting staff
when drinks have already served.
Comment
1. Reset button: Uses for reset ordered status
to âCONFIRMEDâ again when a user does
wrong operation.
2. Cancel Button: Uses when an ordered item
is cancelled by customer. The system will
remove than item from the screen.
18. 18 4. MANAGE SERVICE REQUEST
Service Type:
1. REQUEST_BILLING: When a user requests bill.
2. REQUEST_WAITER: When a user requests waiter.
Service Status:
1. COMPLETED: After a service is supported
by staff.
2. OPENED: After a service is requested
by a customer.
Comment:
1. System show services requested by customers existing
customers. It doesnât show historical data in this
screen.
19. 4.1 MANAGE SERVICE REQUEST
19
FOR REQUEST WAITER
Manage Service Request âRequest
1 Waiterâ
1. Click menu âService Requestâ
2. Click button âFinishedâ after a waiter go
to the table requested.
3. System shows âCompleted Timeâ or
supporting time.
2
Comment
1. Button âResetâ uses when a user does
miss operation.
3
20. 4.2 MANAGE SERVICE REQUEST
20
FOR REQUEST BILLING
1 Manage Service Request âRequest
Billingâ
1. Click menu âService Requestâ
2. Click button âBillingâ
3. Check information in the âOperate
Billingâ screen
3 2
4. Click âCompleted Billingâ after payment
7 have made.
2 5. Click âClose Tableâ to close this table.
6. Click âReturn to Operate Serviceâ
7. System returns to âOperate Service
Requestâ screen.
4 5 6 Comment
1. After âClose Tableâ, customers cannot
order more food & drinks. However, if
customer would like to order more, a
cashier staff has to open a new order.
21. 21 REFERENCE
ï§ SHUTTERSTOCK (no date). Men people restaurant waiter. [online].
Last accessed 7 September 2012 at: http://www.shutterstock.com/pic-
83982625/stock-vector-man-people-restaurant-waiter-chef-customer-
icon-symbol-pictogram.htmlhttp://filevector.com/restaurant-icons-
vector.html.
Hinweis der Redaktion
Pictures taken from http://www.shutterstock.com/pic-83982625/stock-vector-man-people-restaurant-waiter-chef-customer-icon-symbol-pictogram.htmlhttp://filevector.com/restaurant-icons-vector.html