Norma Walker
24824 Cromwell Road, Monroe, WA 98272
(C) 425.760.2231 (E) norma_walker@comcast.net
SUMMARY:
Dedicated and focused Executive / Administrative Assistant who excels at prioritizing, completing multiple tasks
simultaneously and following through to achieve project goals. Seeking a role which utilizes my talents and
experience.
QUALIFICATIONS:
• Advanced MS Office
Suite skills
• Business writing
• Computer-savvy
• Critical thinking
• Customer service-
oriented
• Database management
• Dedicated team player
with an energetic, positive
attitude
• Executive presentation
development
• Exercises good
judgment
• Financial aptitude
• Flexible
• Good written
communication
• HIPAA compliance
• Mail management
• Maintains
confidentiality
• Marketing materials
development and production
• Medical terminology
• Meeting planning and
support
• Professional and
mature
• Proper phone etiquette
• Quick learner
• Resourceful researcher
• Schedule management
• Self-directed
• Strong interpersonal
skills
• Strong work ethic
• Works well under
pressure
RESPONSIBILITIES:
Calendaring and Meetings:
• Planned travel arrangements for executives and staff.
• Planned meetings, prepared conference rooms, drafted meeting agendas, supplied advance materials
and executed follow-up for meetings and team conferences.
• Wrote and distributed meeting minutes to appropriate individuals.
• Managed and coordinated the day-to-day calendar for the senior management.
• Scheduled Board of Directors meetings and assisted with meeting materials and agendas.
Reports and Presentations:
• Wrote reports and correspondence from dictation and handwritten notes.
• Maintained an up-to-date organizational chart.
• Created and maintained spreadsheets using advanced Excel functions and calculations to develop
reports and lists.
• Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
• Designed and printed marketing collateral.
• Developed templates for newsletters, presentations and reports.
• Adhered to all corporate brand guidelines when preparing graphic materials.

Norma Walker
24824 Cromwell Road, Monroe, WA 98272
(C) 425.760.2231 (E) norma_walker@comcast.net
Other Functions:
• Properly routed agreements, contracts and invoices through the signature process onto their proper
destinations.
• Received and screened a high volume of internal and external communications, including phone calls,
faxes, email and mail.
• Managed daily office operations, supplies, and maintenance of equipment.
• Provided logistical support to visiting executives in coordination with other Executive Assistants.
• Contributed ideas during strategic and conceptual brainstorming sessions.
• Collaborated with other administrative team members, human resources and the finance department
on special projects and events.
WORK EXPERIENCE:
EvergreenHealth Monroe , Monroe, WA Nov. 2001 – April 2016
Administrative Assistant (2001 – 2003)
Executive Assistant (2003 – 2016)
As Executive Assistant, I provided direct support to the Chief Quality Officer, Chief Financial Officer and Chief
Medical Officer for the past two years. Prior to that, I provided direct support to the Chief Executive Officer,
Chief Financial Officer and the Board of Commissioners. Initially I provided Administrative Assistant support
to the managers and directors (approximately 14 people), typed and maintained policies and procedures,
formatted and produced clinical and non-clinical forms used in the facility. I created and chaired the Forms
Committee.
Express Services, Monroe, WA
Administrative Assistant 2000 – July 2001
Assigned to several companies as a temporary employee to fill vacation and maternity leaves until I was
assigned to work at Valley General Hospital (later named EvergreenHealth Monroe), where I worked from
July to November 2001 when I was offered and accepted a permanent position.
EDUCATION:
Currently attending Shoreline Community College preparing to enter the Medical Billing & Reimbursement
Program in the Fall 2016.
Attended courses in designing effective brochures and marketing collateral.
Attended Advanced Microsoft Excel and Word training courses.
High School graduate.
References:
Excellent references available upon request.