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Third Quarter Report 2010
Press and analyst conference
27 October 2010




Christian Clausen
President and Group CEO
Disclaimer


    This presentation contains forward-looking statements that reflect management’s current
    views with respect to certain future events and potential financial performance. Although
    Nordea believes that the expectations reflected in such forward-looking statements are
    reasonable, no assurance can be given that such expectations will prove to have been
    correct. Accordingly, results could differ materially from those set out in the forward-
    looking statements as a result of various factors.
    Important factors that may cause such a difference for Nordea include, but are not limited
    to: (i) the macroeconomic development, (ii) change in the competitive climate, (iii) change
    in the regulatory environment and other government actions and (iv) change in interest
    rate and foreign exchange rate levels.
    This presentation does not imply that Nordea has undertaken to revise these forward-
    looking statements, beyond what is required by applicable law or applicable stock
    exchange regulations if and when circumstances arise that will lead to changes compared
    to the date when these statements were provided.




2    27 October 2010    Third Quarter Report 2010
Key messages

       Strong quarter

       High customer activity

       Strong customer inflow

       Successful execution of Group initiatives




3    27 October 2010   Third Quarter Report 2010
Solid trends in customer business
    Net interest income                           Total income                     Operating profit




    Q3 2009      Q2 2010   Q3 2010                   Q3 2009   Q2 2010   Q3 2010    Q3 2009   Q2 2010   Q3 2010


    Number of Gold                                Lending volumes                  Net loan losses
    customers




     Q3 2009     Q2 2010   Q3 2010                   Q3 2009   Q2 2010   Q3 2010    Q3 2009   Q2 2010   Q3 2010


4    27 October 2010           Third Quarter Report 2010
Result highlights
    EURm                                                    Q3/10    Q2/10    Chg %   Q3/09    Chg %
    Net interest income                                     1,310    1,249        5   1,321       -1
    Net fee and commission income                             525      538       -2     437       20
    Net result from items at fair value                       446      339       32     486       -8
    Other income                                               82       35               33
    Total income                New record level            2,363    2,161        9   2,277        4
    Staff costs                                              -721     -701        3    -670        8

    Total expenses                                          -1,196   -1,186       1   -1,087      10

    Profit before loan losses                               1,167      975       20   1,190       -2
    Net loan losses                                          -207     -245      -16    -358      -42
    Operating profit                                          960      730       32     832       15

    Net profit                                                711      539       32     626       14


    Risk-adjusted profit                                      707      516       37     729       -3




5     27 October 2010           Third Quarter Report 2010
Net interest income up 5%

             Net interest income, EURm                 Strong trend in customer operations
                                                       continues
        1,321                                 1,310       Lending and deposit volumes up
                        1,249
                                                          Increased deposit margins

                                                       Negative effect from higher average
                                                       funding cost




      Q3 2009          Q2 2010              Q3 2010




6    27 October 2010       Third Quarter Report 2010
Net fee and commission remains at a high level


        Net fee and commission, EURm                   Continued strong performance
                        538
                                                       within asset management
                                              525

                                                       High activity within corporate advice
         437

                                                       Seasonal effects




      Q3 2009          Q2 2010             Q3 2010




7    27 October 2010       Third Quarter Report 2010
Asset under Management at all time high
    Assets under Management (AuM), EURbn

                                                         180           Up 6% or EUR 10.4bn in Q3
      157                               158
                       126                                             Continued net inflows in most areas -
                                                                       EUR 3.3bn or 8% annualised

      2007             2008            2009           Q3 2010          Positive trend in the institutional
    Net flows AuM, EURbn                                               asset management business
                                                         3.3
          2.9                                                          accelerated in Q3
                                 1.9




       Q3 2009                  Q2 2010               Q3 2010
      Nordic Retail funds              European Fund Distribution
      Nordic Private Banking           International Private Banking
      Institutional customers          Life & Pensions



8    27 October 2010                    Third Quarter Report 2010
Fair value result up 32%

       Net result from items at fair value,                Capital markets business in customer
                     EURm
                                                           areas¹ continues to perform well
                                                           Continued strong Life & Pensions
                                                           results
                            334                     326
          283                                              Higher contribution from Group
                                                           Treasury and Capital Markets
                                                           unallocated


       Q3 2009            Q2 2010                Q3 2010
                 Customer areas ¹              Other ²




                                                            ¹ Nordic Banking, SOSI, NEM, FID, Life
9    27 October 2010           Third Quarter Report 2010    ² Group Treasury and Capital Markets unallocated
Firm cost management


        Total operating expenses, EURm                      Underlying¹ expenses down 2%
                                                            Cost/income ratio improved to 51%
                         1,186                   1,196
          1,087
                                                            (55%)




        Q3 2009         Q2 2010                Q3 2010




10    27 October 2010       Third Quarter Report 2010    ¹Adjusted for Group initiatives and currency effects
Credit quality improving


                 Net loan losses, EURm                                          Decreased loan losses in most
                                                                                areas
          54bps

                        50bps
                                                                                Excluding guarantee scheme
           331
                                                                                provisions¹ net loan loss ratio
                                 35bps
                                                       29bps                    down to 22bps
                                          26bps
                                 187                                            Two-year Danish guarantee
                                                         157    22bps
                                                                                scheme expired in September


        Q3 2009                 Q2 2010               Q3 2010
               Danish guarantee scheme provisions ¹




11    27 October 2010              Third Quarter Report 2010     ¹ Q3 2010 EUR 50m, Q2 2010 EUR 58m, Q3 2009 EUR 27m
Strong capital position maintained
     Risk-Weighted Assets (RWA), EURbn                            RWA up 8% YoY
                             206                   207                Increase due to corporate and retail
       192
                                   185                    182
                                                                      volume growth (11%)
              169
                                                                  Core tier 1 ratio 10.4%
                                                                      Largely unchanged YoY
        Q3 2009              Q2 2010                Q3 2010
                                                                  Solid profit generation enables high
        Transition rules           Fully implemented Basel II
                                                                  dividend ratio and high customer
     Core Tier 1 capital ratio (excl. Hybrids)                    activity
              10.7                                         10.4
        9.4                  9.0
                                    10.0
                                                    9.1           Nordea fully compliant with Basel III
                                                                      RWA effect approx. 10%



         Q3 2009              Q2 2010                Q3 2010

          Transition rules         Fully implemented Basel II
12     27 October 2010               Third Quarter Report 2010
Prudent liquidity management
     EURbn
                                                         AA rating maintained
                                        +33
                        +4                56             High long-term funding issuance
                    42
           38                                            Increased liquidity buffer
                                23
                                                         Increased average maturity

      Short-term funding      Liquidity buffer

                End 2007        Q3 2010

      Average bond maturities
                                  3.7 years


           2.3 years




             End 2007                Q3 2010

13    27 October 2010        Third Quarter Report 2010
Strong funding position


     Total long-term funding issued, EURbn                 Very good reception of the Nordea
                                                           name in all funding markets
                                 31               30.2     Record EUR 30bn long-term funding
                                                           issued with an average maturity of
        22              23
                                                           5.6 years
                                                           Norwegian and Finnish covered bond
                                                           platforms launched

       2007             2008    2009           Jan - Sep
                                                 2010




14    27 October 2010          Third Quarter Report 2010
Outlook 2010
      Nordea expects macroeconomic recovery to continue in 2010
      Global development is still fragile and hence uncertainty remains;
      the outlook for the Nordic markets has improved during the year
      Excluding currency effects in 2010, Nordea expects cost growth to
      be broadly in line with 2009, including the effects from growth and
      efficiency initiatives
      Net loan losses in 2010 are expected to be lower than in 2009.
      Credit quality continues to stabilise, in line with the
      macroeconomic recovery
      Nordea expects risk-adjusted profit to be lower in 2010 compared
      to 2009, due to lower income in Treasury and Markets


15    27 October 2010   Third Quarter Report 2010
Business development

16   27 October 2010   Third Quarter Report 2010
Macroeconomic recovery in the Nordic countries
      GDP growth, %, y/y
     7.5                                                                          7.5
           % y/y                         GDP                           % y/y                      Solid growth rates
     5.0                                                                          5.0

     2.5                                                                          2.5
                                                                                                  Modest inflation
     0.0                                                                          0.0

 -2.5                                                                            -2.5             Relatively strong public finances
 -5.0                                                   Sweden                   -5.0

 -7.5
                                                        Denmark
                                                        Norway                   -7.5             Improvements in labour markets
                                                        Finland
-10.0                                                                           -10.0
            Q1     Q2        Q3     Q4         Q1       Q2        Q3    Q4
                        09                                   10

      Public finances, % of GDP
     5.0 % of GDP                                                                5.0
                                                                   % of GDP
                                         Norway +12-18%
     2.5                                                                         2.5
                                                          Sweden

     0.0                                                                         0.0
                                                             Finland
 -2.5                                                                           -2.5
                                     Denmark
 -5.0                        Euro area                                          -5.0


 -7.5                                                                           -7.5
                              USA
-10.0                                                                          -10.0
              08             09          10             11             12



17         27 October 2010                          Third Quarter Report 2010           Source: Nordea Markets
Diversified and fast-growing customer business…
     Income split per customer segment, Q310
                                                                                                                                Income well diversified between
 Corporate                                                     Nordic                            Household
                                                                                                                                customer segments
                                      CMB                       PB
 segment                                                                                          segment
   60%                                                                                              40%                         Solid growth trends in relationship
                                                                            Gold
                              Large                                                                                             segments¹
                              Fin inst                                       Other
                                                                           NEM
                              Shipping
                                            NEM Other                      Int'l PB



     Income growth YoY Q310/Q309, %
                                                                                           32
                                      28
     23

                      15
                                         Shipping




                                                                                           NEM




                                                    14           1
              10                                                            11                               12
     CMB




                                                               Nordic PB




                                                                                                    5
                                                    Fin inst
                      Other




                                                                                                  Int'l PB

                                                                                                             Total
              Large




                                                                            Gold




                                -4                                                 -7
                                NEM




                                                                                   Other




18         27 October 2010                                     Third Quarter Report 2010                             ¹ Corporate Merchant Banking, Corporate Large, Nordic Private Banking and Gold customers
…with a strict focus on relationship banking
     The 360-degree meeting
                                                                                     Pro-active 360-degree meetings to
                             The 3600 meeting

                                 Savings and
                                                                                     meet customers’ needs
                                 investments


                                                                                     Strong value proposition attracts
                                                      Daily
              Insurance
                                                      banking
                                                                                     customers to premium segments
                                   Lending
                                                                                        Steady growth of 6% per year or 10,000 new
                            Ensure all services
                            provided by Nordea
                                                                                        customers a month

     Number of Gold customers, 000
                                                                                     Solid trend has accelerated in 2010
                                                            2,854                       150,000 new Gold and Private Banking
                                                                              CAGR      customers of whom 100,000 come from
                                             2,700
                                                                               6%       outside the bank YTD
                          2,549
      2,444                                                                          Customer satisfaction improving
                                                                                     compared to competitors

      2007                2008               2009          Q3 2010


19    27 October 2010                             Third Quarter Report 2010
Clear growth strategy
                Household                                        Corporate                New European Markets
        Migrate existing customers to                      Increase market share with       Continue successful organic
        relationship segments                              largest customers                growth path in Poland
        Attract new customers to                           Proactive advice on
        relationship segments                              ancillary products to
                                                           Medium customers
        Increase advisory capacity
        Reduce cost by multichannel




                                                           Efficiency initiatives
          Efficient value chain delivery to customer segments
          Upgrade IT infrastructure and processes and back office operations
          Replacing multiple old stand-alone platforms (cards and payments) with one uniform platform per product area




20    27 October 2010          Third Quarter Report 2010
Household relationship strategy
      Growth strategy                                Rationale          Group initiative


                                               Higher income and
               Household                       growth potential
        Migrate existing                                                Future distribution
        customers to
        relationship segments                  More loyal
        Attract new customers                                           New customer
        to relationship segments                                        acquisition
        Increase advisory                      Efficient to serve
        capacity
                                                                        Growth plan Finland
        Reduce cost by
        multichannel                           Low risk




      Customer benefits: Relationship-based and prioritised access to named adviser, long-term
                            view on relationships, attractive prices


21    27 October 2010        Third Quarter Report 2010
Deliveries on household strategy

        HH volumes increase YoY, EURbn                                Continued strong customer demand in
                                                             139.4    household segment
                      Lending up 14%                                  Improved market position
     122.3
                                                             76.0     39 Nordic branches operating in new
                      Deposits up 9%
                                                                      format
      69.9
                                                               34.4   Improved Private Netbank
      28.2
                          Nordic Retail
                          Funds up 22%
                                                                      100 new advisers and specialists
                                                                      recruited in Finland
     Q3 2009    Q4 2009        Q1 2010 Q2 2010           Q3 2010




22      27 October 2010                   Third Quarter Report 2010
Corporate relationship strategy
     Growth strategy                                     Rationale                Group initiative


                                                   Higher income and
               Corporate                           potential
         Increase market
         share with largest
         customers                                 All products                   Growth plan CMB
         Proactive advise on
         ancillary products to
         Medium customers                          Close, partnership-            Customer-driven
                                                   based relationship             Markets business


                                                   Prudent risk-taking




      Customer benefits: Relationship-based advice, access to Nordea’s products and balance
                                 sheet capacity, competitive prices, and a partner for a rainy day


23    27 October 2010            Third Quarter Report 2010
Corporate strategy delivery
     Total income CMB, EURm                                          Strong income growth within CMB
                              372             378                       2% QoQ and 23% YoY
               308
                                                                     Growth plan CMB Sweden proceeds
                                                                     as planned
                                                                        Strong business momentum with several
        Q3 2009              Q2 2010    Q3 2010                         new mandates won

     Income growth 2007-YTD, CAGR %                                  Strategy to build house-bank relations
                                        38                           proven successful
                                                                        Solid income growth – especially in the
        20                                          23
                                                                        higher segments
                                        NEM




                     15
                                                    SOSI




                                                                        Strengthened market position – increased
         CMB




                                                           8
                     Large


                                Other




                                                           FID




                                                                        share of wallet

                                -5


24   27 October 2010                     Third Quarter Report 2010
Focus on stronger corporate customers

                                                          Rating distribution

               18%
               16%
                                 Increased                                                     Decreased
               14%
               12%
     EAD (%)




               10%
                 8%
                 6%
                 4%
                 2%
                 0%
                          6+     6   6- 5+     5     5-     4+       4   4- 3+     3   3- 2+   2   2- 1+   1   1-
                                                                         Rating

                                                            12.2009               09.2010



25             27 October 2010           Third Quarter Report 2010
New European Markets strategy
     Growth strategy                                      Rationale       Group initiative


                                                    High potential
      New European Markets
         Continue successful
         organic growth path in
         Poland
                                                    Proven track record

                                                                          Growth plan Poland
                                                    Nordic model



                                                    Low risk




     Customer benefits: Nordic business model and concepts. Relationship and advice
                        in focus. Prudent banking


26    27 October 2010             Third Quarter Report 2010
New European Markets – a growth area

     Total income NEM, EURm                                   Solid income development remains
                                                                 38% CAGR since 2007
                                    176
                         163
                                                              Firm cost management – C/I down to 39%
        141

                                                              Focus on low risk segments
                                                              Growth plan Poland on track – 4 branches
                                                              opened in Q3
      Q3 2009           Q2 2010   Q3 2010




27    27 October 2010             Third Quarter Report 2010
Strong foundation for reaching long-term ambition

          Future distribution                                Risk-adjusted profit, EURm

      New customer acquisition

                                                                                                 10% CAGR
          Growth plan Finland                                                                     required


             CMB Sweden

       Customer-driven Markets
             business

         Growth plan Poland

      Top league IT performance

           Product platforms

        Infrastructure upgrade
                                                              2006   2007   2008   2009   2010     2011      2012   2013




28    27 October 2010            Third Quarter Report 2010
Key messages
       Strong quarter
              Record income and one of the highest ever operating profits reported

       High customer activity
              Customer business continues to grow
              Increased income within all corporate segments
              Strong trend in AuM remains – net inflow 8% annualised

       Strong customer inflow
              More than 150,000 new Gold and Private Banking customers in 2010

       Successful execution of our growth initiatives


29    27 October 2010     Third Quarter Report 2010
Third Quarter Report 2010
Press and analyst conference
27 October 2010




Christian Clausen
President and Group CEO

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Interim report 3 2010, Media and analyst presentation, Nordea Bank

  • 1. Third Quarter Report 2010 Press and analyst conference 27 October 2010 Christian Clausen President and Group CEO
  • 2. Disclaimer This presentation contains forward-looking statements that reflect management’s current views with respect to certain future events and potential financial performance. Although Nordea believes that the expectations reflected in such forward-looking statements are reasonable, no assurance can be given that such expectations will prove to have been correct. Accordingly, results could differ materially from those set out in the forward- looking statements as a result of various factors. Important factors that may cause such a difference for Nordea include, but are not limited to: (i) the macroeconomic development, (ii) change in the competitive climate, (iii) change in the regulatory environment and other government actions and (iv) change in interest rate and foreign exchange rate levels. This presentation does not imply that Nordea has undertaken to revise these forward- looking statements, beyond what is required by applicable law or applicable stock exchange regulations if and when circumstances arise that will lead to changes compared to the date when these statements were provided. 2 27 October 2010 Third Quarter Report 2010
  • 3. Key messages Strong quarter High customer activity Strong customer inflow Successful execution of Group initiatives 3 27 October 2010 Third Quarter Report 2010
  • 4. Solid trends in customer business Net interest income Total income Operating profit Q3 2009 Q2 2010 Q3 2010 Q3 2009 Q2 2010 Q3 2010 Q3 2009 Q2 2010 Q3 2010 Number of Gold Lending volumes Net loan losses customers Q3 2009 Q2 2010 Q3 2010 Q3 2009 Q2 2010 Q3 2010 Q3 2009 Q2 2010 Q3 2010 4 27 October 2010 Third Quarter Report 2010
  • 5. Result highlights EURm Q3/10 Q2/10 Chg % Q3/09 Chg % Net interest income 1,310 1,249 5 1,321 -1 Net fee and commission income 525 538 -2 437 20 Net result from items at fair value 446 339 32 486 -8 Other income 82 35 33 Total income New record level 2,363 2,161 9 2,277 4 Staff costs -721 -701 3 -670 8 Total expenses -1,196 -1,186 1 -1,087 10 Profit before loan losses 1,167 975 20 1,190 -2 Net loan losses -207 -245 -16 -358 -42 Operating profit 960 730 32 832 15 Net profit 711 539 32 626 14 Risk-adjusted profit 707 516 37 729 -3 5 27 October 2010 Third Quarter Report 2010
  • 6. Net interest income up 5% Net interest income, EURm Strong trend in customer operations continues 1,321 1,310 Lending and deposit volumes up 1,249 Increased deposit margins Negative effect from higher average funding cost Q3 2009 Q2 2010 Q3 2010 6 27 October 2010 Third Quarter Report 2010
  • 7. Net fee and commission remains at a high level Net fee and commission, EURm Continued strong performance 538 within asset management 525 High activity within corporate advice 437 Seasonal effects Q3 2009 Q2 2010 Q3 2010 7 27 October 2010 Third Quarter Report 2010
  • 8. Asset under Management at all time high Assets under Management (AuM), EURbn 180 Up 6% or EUR 10.4bn in Q3 157 158 126 Continued net inflows in most areas - EUR 3.3bn or 8% annualised 2007 2008 2009 Q3 2010 Positive trend in the institutional Net flows AuM, EURbn asset management business 3.3 2.9 accelerated in Q3 1.9 Q3 2009 Q2 2010 Q3 2010 Nordic Retail funds European Fund Distribution Nordic Private Banking International Private Banking Institutional customers Life & Pensions 8 27 October 2010 Third Quarter Report 2010
  • 9. Fair value result up 32% Net result from items at fair value, Capital markets business in customer EURm areas¹ continues to perform well Continued strong Life & Pensions results 334 326 283 Higher contribution from Group Treasury and Capital Markets unallocated Q3 2009 Q2 2010 Q3 2010 Customer areas ¹ Other ² ¹ Nordic Banking, SOSI, NEM, FID, Life 9 27 October 2010 Third Quarter Report 2010 ² Group Treasury and Capital Markets unallocated
  • 10. Firm cost management Total operating expenses, EURm Underlying¹ expenses down 2% Cost/income ratio improved to 51% 1,186 1,196 1,087 (55%) Q3 2009 Q2 2010 Q3 2010 10 27 October 2010 Third Quarter Report 2010 ¹Adjusted for Group initiatives and currency effects
  • 11. Credit quality improving Net loan losses, EURm Decreased loan losses in most areas 54bps 50bps Excluding guarantee scheme 331 provisions¹ net loan loss ratio 35bps 29bps down to 22bps 26bps 187 Two-year Danish guarantee 157 22bps scheme expired in September Q3 2009 Q2 2010 Q3 2010 Danish guarantee scheme provisions ¹ 11 27 October 2010 Third Quarter Report 2010 ¹ Q3 2010 EUR 50m, Q2 2010 EUR 58m, Q3 2009 EUR 27m
  • 12. Strong capital position maintained Risk-Weighted Assets (RWA), EURbn RWA up 8% YoY 206 207 Increase due to corporate and retail 192 185 182 volume growth (11%) 169 Core tier 1 ratio 10.4% Largely unchanged YoY Q3 2009 Q2 2010 Q3 2010 Solid profit generation enables high Transition rules Fully implemented Basel II dividend ratio and high customer Core Tier 1 capital ratio (excl. Hybrids) activity 10.7 10.4 9.4 9.0 10.0 9.1 Nordea fully compliant with Basel III RWA effect approx. 10% Q3 2009 Q2 2010 Q3 2010 Transition rules Fully implemented Basel II 12 27 October 2010 Third Quarter Report 2010
  • 13. Prudent liquidity management EURbn AA rating maintained +33 +4 56 High long-term funding issuance 42 38 Increased liquidity buffer 23 Increased average maturity Short-term funding Liquidity buffer End 2007 Q3 2010 Average bond maturities 3.7 years 2.3 years End 2007 Q3 2010 13 27 October 2010 Third Quarter Report 2010
  • 14. Strong funding position Total long-term funding issued, EURbn Very good reception of the Nordea name in all funding markets 31 30.2 Record EUR 30bn long-term funding issued with an average maturity of 22 23 5.6 years Norwegian and Finnish covered bond platforms launched 2007 2008 2009 Jan - Sep 2010 14 27 October 2010 Third Quarter Report 2010
  • 15. Outlook 2010 Nordea expects macroeconomic recovery to continue in 2010 Global development is still fragile and hence uncertainty remains; the outlook for the Nordic markets has improved during the year Excluding currency effects in 2010, Nordea expects cost growth to be broadly in line with 2009, including the effects from growth and efficiency initiatives Net loan losses in 2010 are expected to be lower than in 2009. Credit quality continues to stabilise, in line with the macroeconomic recovery Nordea expects risk-adjusted profit to be lower in 2010 compared to 2009, due to lower income in Treasury and Markets 15 27 October 2010 Third Quarter Report 2010
  • 16. Business development 16 27 October 2010 Third Quarter Report 2010
  • 17. Macroeconomic recovery in the Nordic countries GDP growth, %, y/y 7.5 7.5 % y/y GDP % y/y Solid growth rates 5.0 5.0 2.5 2.5 Modest inflation 0.0 0.0 -2.5 -2.5 Relatively strong public finances -5.0 Sweden -5.0 -7.5 Denmark Norway -7.5 Improvements in labour markets Finland -10.0 -10.0 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 09 10 Public finances, % of GDP 5.0 % of GDP 5.0 % of GDP Norway +12-18% 2.5 2.5 Sweden 0.0 0.0 Finland -2.5 -2.5 Denmark -5.0 Euro area -5.0 -7.5 -7.5 USA -10.0 -10.0 08 09 10 11 12 17 27 October 2010 Third Quarter Report 2010 Source: Nordea Markets
  • 18. Diversified and fast-growing customer business… Income split per customer segment, Q310 Income well diversified between Corporate Nordic Household customer segments CMB PB segment segment 60% 40% Solid growth trends in relationship Gold Large segments¹ Fin inst Other NEM Shipping NEM Other Int'l PB Income growth YoY Q310/Q309, % 32 28 23 15 Shipping NEM 14 1 10 11 12 CMB Nordic PB 5 Fin inst Other Int'l PB Total Large Gold -4 -7 NEM Other 18 27 October 2010 Third Quarter Report 2010 ¹ Corporate Merchant Banking, Corporate Large, Nordic Private Banking and Gold customers
  • 19. …with a strict focus on relationship banking The 360-degree meeting Pro-active 360-degree meetings to The 3600 meeting Savings and meet customers’ needs investments Strong value proposition attracts Daily Insurance banking customers to premium segments Lending Steady growth of 6% per year or 10,000 new Ensure all services provided by Nordea customers a month Number of Gold customers, 000 Solid trend has accelerated in 2010 2,854 150,000 new Gold and Private Banking CAGR customers of whom 100,000 come from 2,700 6% outside the bank YTD 2,549 2,444 Customer satisfaction improving compared to competitors 2007 2008 2009 Q3 2010 19 27 October 2010 Third Quarter Report 2010
  • 20. Clear growth strategy Household Corporate New European Markets Migrate existing customers to Increase market share with Continue successful organic relationship segments largest customers growth path in Poland Attract new customers to Proactive advice on relationship segments ancillary products to Medium customers Increase advisory capacity Reduce cost by multichannel Efficiency initiatives Efficient value chain delivery to customer segments Upgrade IT infrastructure and processes and back office operations Replacing multiple old stand-alone platforms (cards and payments) with one uniform platform per product area 20 27 October 2010 Third Quarter Report 2010
  • 21. Household relationship strategy Growth strategy Rationale Group initiative Higher income and Household growth potential Migrate existing Future distribution customers to relationship segments More loyal Attract new customers New customer to relationship segments acquisition Increase advisory Efficient to serve capacity Growth plan Finland Reduce cost by multichannel Low risk Customer benefits: Relationship-based and prioritised access to named adviser, long-term view on relationships, attractive prices 21 27 October 2010 Third Quarter Report 2010
  • 22. Deliveries on household strategy HH volumes increase YoY, EURbn Continued strong customer demand in 139.4 household segment Lending up 14% Improved market position 122.3 76.0 39 Nordic branches operating in new Deposits up 9% format 69.9 34.4 Improved Private Netbank 28.2 Nordic Retail Funds up 22% 100 new advisers and specialists recruited in Finland Q3 2009 Q4 2009 Q1 2010 Q2 2010 Q3 2010 22 27 October 2010 Third Quarter Report 2010
  • 23. Corporate relationship strategy Growth strategy Rationale Group initiative Higher income and Corporate potential Increase market share with largest customers All products Growth plan CMB Proactive advise on ancillary products to Medium customers Close, partnership- Customer-driven based relationship Markets business Prudent risk-taking Customer benefits: Relationship-based advice, access to Nordea’s products and balance sheet capacity, competitive prices, and a partner for a rainy day 23 27 October 2010 Third Quarter Report 2010
  • 24. Corporate strategy delivery Total income CMB, EURm Strong income growth within CMB 372 378 2% QoQ and 23% YoY 308 Growth plan CMB Sweden proceeds as planned Strong business momentum with several Q3 2009 Q2 2010 Q3 2010 new mandates won Income growth 2007-YTD, CAGR % Strategy to build house-bank relations 38 proven successful Solid income growth – especially in the 20 23 higher segments NEM 15 SOSI Strengthened market position – increased CMB 8 Large Other FID share of wallet -5 24 27 October 2010 Third Quarter Report 2010
  • 25. Focus on stronger corporate customers Rating distribution 18% 16% Increased Decreased 14% 12% EAD (%) 10% 8% 6% 4% 2% 0% 6+ 6 6- 5+ 5 5- 4+ 4 4- 3+ 3 3- 2+ 2 2- 1+ 1 1- Rating 12.2009 09.2010 25 27 October 2010 Third Quarter Report 2010
  • 26. New European Markets strategy Growth strategy Rationale Group initiative High potential New European Markets Continue successful organic growth path in Poland Proven track record Growth plan Poland Nordic model Low risk Customer benefits: Nordic business model and concepts. Relationship and advice in focus. Prudent banking 26 27 October 2010 Third Quarter Report 2010
  • 27. New European Markets – a growth area Total income NEM, EURm Solid income development remains 38% CAGR since 2007 176 163 Firm cost management – C/I down to 39% 141 Focus on low risk segments Growth plan Poland on track – 4 branches opened in Q3 Q3 2009 Q2 2010 Q3 2010 27 27 October 2010 Third Quarter Report 2010
  • 28. Strong foundation for reaching long-term ambition Future distribution Risk-adjusted profit, EURm New customer acquisition 10% CAGR Growth plan Finland required CMB Sweden Customer-driven Markets business Growth plan Poland Top league IT performance Product platforms Infrastructure upgrade 2006 2007 2008 2009 2010 2011 2012 2013 28 27 October 2010 Third Quarter Report 2010
  • 29. Key messages Strong quarter Record income and one of the highest ever operating profits reported High customer activity Customer business continues to grow Increased income within all corporate segments Strong trend in AuM remains – net inflow 8% annualised Strong customer inflow More than 150,000 new Gold and Private Banking customers in 2010 Successful execution of our growth initiatives 29 27 October 2010 Third Quarter Report 2010
  • 30. Third Quarter Report 2010 Press and analyst conference 27 October 2010 Christian Clausen President and Group CEO