The document provides information on Nitin Sharma's experience as a Business Analyst. It details his 6 years of experience in business analysis working on projects involving Guidewire Suite and third party integration requirements. It lists his major strengths such as experience with Guidewire Policy Center and Billing Center, gathering requirements, and testing. It also provides details on his work history and roles at various insurance companies involving implementing Guidewire applications and gathering requirements.

1. Nitin Sharma
Business Analyst (Claims Center)
Nitin has more than 6 years of experience in IT industry all of which is relevant doing Business Analysis. He has
experience working on Integration requirements within Guidewire Suite and Third-Party vendors. Nitin is being
presented for the role of Business Analyst (Claims Center).
Major Strengths:
 6+ years of professional experience as a Business Analyst with excellent understanding, analyzing, and
documenting Business Requirements, Functional Specifications, Business Process Flow, Business Process
Mapping, and Modeling
 Assisted in the formulation and definition of system scope and objectives through research and fact-finding
to develop or modify moderately complex Guidewire Claim Center and Policy Center package application in
an Agile environment.
 Experienced working on Integration requirements within Guidewire Suite and Third - Party Vendors
 Strong working knowledge in Guidewire Policy Center product & Billing Center
 Worked with SCRUM Master, Business Owners, Project Sponsor, SME and Guidewire Consultants to define
Product Backlog, Sprint Backlog, estimate efforts for user stories
 Review business requirements to identify product gaps in the Guidewire.
 Worked with Guidewire Product Management to share configuration concepts and further develop the core
product features
 Developed Data Flow Diagrams and Data mapping agreement, illustrating the flow of data from the front
end GuideWire Claim Center into the Application database Tables.
 Extensive success in translating business requirements and user expectations into detailed specifications
employing Unified Modeling Language (UML) by hands-on expertise in creating Use Cases, Test Cases,
Activity Diagrams and Sequence Diagrams
 Experience working in software development life cycle (SDLC) utilizing Rational Unified Process (RUP)
 Experience in managing the changes in requirements by Unified Change Management Tools (UCM) like
Rational Clear Quest
 Actively communicating with developers, project managers, subject-matter experts, stakeholders, system
implementers, and application end-users
 Experience in various software development methodologies like Rational Unified Process (RUP), Agile/Scrum,
Waterfall across the span of various projects.
 Insurance experience includes Personal P&C and Commercial Automobile Product knowledge, Reinsurance
for Auto and Home Insurance Systems
Education:
 Bachelor of Computer Science, Delhi University, India - 2009
Technical Skills:
Windows 8/7/XP/2000/NT, .NET, MS Visio, MS Project, MS SQL Server, MS Access, MS Office, SQL, SDLC ( Agile, RUP),
Load Runner, Erwin, Visual Paradigm, Business Process Analysis, GAP Analysis, Use Case Modeling & Analysis, ER
Modeling, Rational Rose, Rational Clear Quest, SharePoint.

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Professional Experience:
StateAuto, Columbus, OH
Business Analyst, April 2015 – Present
StateAuto Insurance is an Insurance Company that not only focuses on Property, Casualty and Auto Insurance, but
also offers commercial insurance and homeowners' coverage, as well as investment and retirement-planning
products. StateAuto Insurance has implemented web based Claim and Policy admin system known as GuideWire
Claim and PolicyCenter. The project involves implementing Guidewire PolicyCenter, for Personal Auto Insurance Line
of Business, for both new business and policy renewal business.
Responsibilities:
 Assisted in the formulation and definition of system scope and objectives through research and fact-finding
to develop or modify moderately complex Guidewire Claim Center and Policy Center package application in
an agile environment.
 Worked with SCRUM Master, Business Owners, Project Sponsor, SME and Guidewire Consultants to define
Product Backlog, Sprint Backlog, estimate efforts for user stories
 Review business requirements to identify product gaps in the Guidewire.
 Performed Integration testing, System testing, Regression testing and Performance testing of Billing Center,
Policycenter and Payment manager in Guidewire application based on the business requirements
 Participated in Project planning and facilitated JAD sessions to understand business process
 Responsible for interacting with Business users & end users to gather & analyze Business Requirements (BR).
 Gathered Business Requirements.
 Interacted with the Business Users, Developers and SME's to get a better understanding of the Business
Processes (BP)
 Performed Requirement analysis & meetings to review the requirements and both in scope & out of scope.
 Performed GAP Analysis, Duration Analysis and Cost Benefit Analysis.
 Developed the Business Requirement Documents (BRD's), Designed Functional Requirement Documents
(FRD's).
 Created workflow scenarios, designed new process flows and documented the Business Process and various
Business Scenarios and activities of the Business from the conceptual to procedural level.
 Performing Gap Analysis to increase the efficiency and compatibility of existing systems and simple add on's
with new business requirements.
 Developed strategic partnerships with the business unit to prepare a solid knowledge base of the business
line, including the business plan, products, and process’ and revenue streams aimed towards problem
solving.
 Interfaced with executives and business owners to identify, develop and document business requirements.
 Interacted with various stakeholders to elicit and document business data.
 Conducted user interviews to determine business requirements, consolidated and documented the
requirements.
 Conducted data analysis to draw conclusions from data collected
 Identified and communicated implications from data and conducted risks Analysis (SWOT) as well as possible
solutions

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 Involved in complete and thorough testing of the entire SDLC, including version and change control using
rational clear quest and rational clear case.
 Produced professional quality outputs and artifacts as needed (e.g. tables, graphs, presentations as
appropriate)
 Assisted the Team in determining if and how new systems may improve process flow and business function.
 Prepared and maintained weekly status reports regularly to communicate project status to key stakeholders.
 Prepared and reviewed test plans and facilitate test execution to ensure the system meets requirements.
 Prepared and documented the Test Scripts and User Training documents.
 Reviewed reported defects and determine the defects category (missed requirement vs. Enhancement
requirement vs. Defect).
 Liaison between the business units, technology teams & support teams.
Elephant Insurance, Baltimore, MD
Business Analyst, March 2013 – March 2015
Elephant is a wholly owned subsidiary of Admiral Group, plc, which has 20 years of experience in auto insurance and
nearly 2 million policies worldwide. This is a Property and casualty insurance company, offers auto and home
insurance. Their businessmodel is based on the agent system. The System uses Guidewire Claims Center,
PolicyCenter and Billing Center which exclusively serves the P&C insurance on which insurance carriers run their
businesses. Involved in testing auto insurance claim process which is designed to be hassle-free so that you can get
back to your normal activities quickly and fairly.
Responsibilities:
 Created functional related deliverables and/or work products as assigned for Guidewire-Policy Center
functionalities: New Policy Submissions and Policy Changes for Auto and Property. This includes a focus on
gathering relevant data, understanding issues and problem identification, use case development & data
modeling, issue ownership and tracking to resolution.
 Worked with Guidewire Product Management to share configuration concepts and further develop the core
product features
 Worked with other Business Analysts on integration requirements with Guidewire ClaimCenter and Billing
Center
 Writing user stories for Business Process Flow, System Integration Testing based on the Configuration
requirements of Guidewire Policy Center for Personal Auto LOB.
 Developed Data Flow Diagrams and Data mapping agreement, illustrating the flow of data from the front
end GuideWire Claim Center into the Application database Tables.
 Worked with Business Owners, Project Sponsors, SME's, Scrum Master and Guidewire Consultants to define
the Project Backlog and Sprint Backlog.
 Interacted with client and the Technical Team for requirement gathering and translation of Business
Requirement to Technical specifications.

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 Facilitated Change Management across entire process from Project conceptualization to Testing through
Project Delivery, Software Development and Implementation Management in diverse Business and Technical
Environments.
 Support the Information Assurance (IA) team to conduct risk assessments, document Security Control
Assessment, vulnerability testing and scanning.
 Worked in mainframe environment and used SQL to query various reporting Databases
 Identified changes that need to be made and updated data accordingly in mainframe system.
 Communicated changes to requirements promptly and precisely to all personnel involved.
 Analysis of new Business Requirements and preparation of the Functional Design Specifications employing
used case scenarios, sequence diagrams.
 Initiated customer contact in order to investigate unclear Breakpoint Claim information.
 Successfully implemented workforce management software to maximize agent productivity between the
needs of answering calls and completing the off-line research needed for problem solving.
 Analysis of the new requests specified by the end users for the future releases and discussion with the
functional and technical teams.
 Identified and clearly defined functional issues and support IT development staff throughout the design,
development, unit testing, and implementation phases of the software development life cycle.
 Expertise in executing and analyzing the various queries and creating reports depending on the user.
 Recommended and coordinated development efforts on data conversion and data mapping.
 Prepared test Data sets and performed data testing using the PL/SQL scripts. Also used MS excel for data
mining, data cleansing, data mapping, and data dictionary and data analysis.
 Analyzed user requirements, attended change request meetings to document changes and implemented
procedures to test changes using Rational Clear Quest.
 Created test cases to check the functionality of Application. Successfully implemented the change request
and defect tracking Using Rational Clear Quest for utilization by the developers and the QA Team.
 Created data mapping document worked with data modelers in the creation of logical and physical data
models and data base design using System Architect based on the business rules produced.
 Defect tracking and analysis through HP ALM and JIRA.
 Perform comprehensive analysis of any error using the mobile devise logs. Defect tracking and
documentation was done using JIRA and Confluence. And review of defects with business users as well as
technical team.
 Analyzed and translated business requirements into system specifications utilizing UML and RUP
methodology.
 Created timely reports using Test Manager, Rational Clear Quest and Log Viewer.
RLI Insurance Company, Peoria, IL
Business Analyst, July 2011 – February 2013
RLI Corp Insurance is a vendor insurance company that provides insurance to large business house and their
employees. It offers insurance in different Line of Business (LOB) such as Personal Auto,Commercial Auto, General
Liability, Personal Umbrella, Commercial Umbrella, Business Owner, etc. RLI Corp was customizing to their
Guidewire tool's Claims center by adding extra features and capabilities. On Claim center I was working on front end

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of the application and was a point of contact for different integration point such as adding new person, retrieving
the customer, loss details, parties involved, etc for different lines of business (LOB) flow.
Responsibilities:
 Established a RUP (Rational Unified Process) centric business analysis methodology.
 Collaborated in building a business analysis process model using Rational Rose, RequisitePro, and Visio.
 Used MS SharePoint for the purpose of managing documents and for hosting websites which were used to
access shared work spaces and documents.
 Spearheaded the analyst team that gathered Requirements for Reports Generation from Guidewire
Policy/Billing center for analysis by the General Accounting Team.
 Worked on multiple modules on Guidewire for commercial lines to assist the business units in defining needs
and requirements
 Documented Product and process rules are written in a way to systematically evaluate the losses and the
violations for the customers who opt to get the Auto policies.
 Used GuideWire to upgrade the current Claim system to track the claim of the policyholders and third party
applications
 Used Rational Clear Quest to track Project Status, monitor workload and detect issues for Prototyping
Guidewire applications as per the requirements.
 Involved with the testing team to check the augmentations done previously using Guidewire
 Gathered Requirements and documented the process flows/changes required to facilitate the entire
migration of the Policy Billing administration from Mainframes to the Guidewire system.
 Worked in a fast paced atmosphere SCRUM and studied business processes, legacy application, and the
corresponding Guidewire functionality and conducted requirements sessions.
 Created groups and roles in Guidewire Claim Center system, activating / deactivating Users in Guidewire
Claims system.
 Responsible for ensuring change control and change management procedures were followed within the
project team as they related to requirements.
 Developed all project documentation including impact analysis, proof of concept, project scope, project
charter, work breakdown schedule, PowerPoint presentation decks for stakeholders and upper management,
communication plan, change management control documents, business and system requirements and
traceability matrices, screen-mock-ups and screen flows, data maps, Visio diagrams for current and future
states for business processes and system flows, use cases, test scripts and defect log, user and testing guides
and implementation plan.
 Research and analyze technology available out on the market that would be possible tools for the project.
Design, and implement a paperless employment profile environment for the business workforce from
applicant status to hired, performance review, to termination.
 Provided key initiatives in working with users in defining project and system requirements.
 Provided inputs in the strategic development of detailed project plans, work assignments, target dates etc.
 Also responsible for managing communication and expectations of system vendor, the former parent
company IT and business departments, and Allied Worlds various business units (underwriting, claims,
reinsurance, actuary, accounting, and IT)

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 Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing
and reinsurance.
 Created User Stories, Test Cases utilizing Target Process Agile methodology tool
 Performed extensive Data mapping between source files and target fields in the backend database.
 Performed data analysis and data mapping between legacy systems and new system to output spreadsheets
identifying needed set of elements for target application. Validated the data mapping in the new system
using SQL queries in TOAD
 Performed requirement analysis, went through all the use cases and issue logs.
 Developed strategic partnerships with the business unit to prepare a solid knowledge base of the business
line, including the business plan, products, and process’ and revenue streams aimed towards problem
solving.
 Helped design scope documents and the Request for Proposal (RFP) after extensive ROI analysis and
coordinated with top management for the approval process.
 Conducted mass user interviews with brokers, enterprise user representatives and SMEs.
 Worked extensively with MS Excel
 Partnered with the technical areas in the research and resolution of system and process problems especially
related to Power Builder platform.
 Submitted defects and monitored the reviews using JIRA as well as report usability issues and
recommendations.
 Have worked with OnTime, Track Record, JIRA, Quality Center to create Test cases and Report bugs.
 Assisted in presenting reports and analysis to help guide the management.
 Organized cross training of team members and users to become more responsive.
 Assisted in development of training materials for new technology and process improvements
Amica Insurance, Lincoln, RI
Business Analyst, September 2010 – June 2011
Amica Insurance is one among the oldest mutual insurers in the United States. They provide Auto, Home and Life
Insurance. Amicas Web Portal incorporates a wide range of features for Policyholders and new customers. I worked
on an application that took care of online account services which included Bill paying, checking the bill history,
changing customer profile, ordering auto insurance ID cards and modifying the load provider details. Implemented an
integrated RUP solution with complete line of traceability for all the artefacts of web development projects.
Responsibilities:
 Established a RUP centric business analysis methodology
 Collaborated in building a business analysis process model using Rational Rose, RequisitePro, and Visio
 Provided key initiatives in working with users in defining project and system requirements
 Provided inputs in the strategic development of detailed project plans, work assignments, target dates etc.
 Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
 Performed requirement analysis, went through all the use cases and issue logs
 Organized UAT sessions and made presentations to the users on the project and the changes implemented

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 Developed strategic partnerships with the business unit to prepare a solid knowledge base of the business
line, including the business plan, products, and process and revenue streams aimed towards problem solving
 Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that
appropriate documentation was in place
 Developed the test plan, test conditions and test cases to be used in testing based on business requirements,
technical specifications and/or product knowledge
 Involved in developing Acceptance Criteria for the user stories to address reporting requirements of
multiple reporting systems and statement delivery channels
 Proficient in UI Data Mapping that involved Defect Management process.
 Provide customer service and support for Property & Casualty risk management needs
 Played a key role in the planning, testing, and implementation of system enhancements and conversions
 Performed analysis on enterprise data/report integration & provided functional specification to development
team to build Enterprise Reporting Systems
 Presented reports and analysis to help guide the management
 Organized cross training of team members and users to become more responsive
 Assisted development of training materials for new technology and process improvements