1. PINNACLE SMART TECHNOLOGIES 1

2. PINNACLE SMART TECHNOLOGIES 2
Company Profile
At Pinnacle Computer Systems, we strive to lead in system integration and support of the industry's
most advanced information technologies, including computer systems, application software,
networking & telephony systems and the internet. We translate these advanced technologies into
value for our customers through our professional solutions and services.
CORPORATE PHILOSOPHY:
We are driven by our commitment to excellence in customer satisfaction. Since inception, our
consistent focus on long term strategies and superior customer service has ensured a high level of
customer satisfaction. This philosophy is ingrained in our corporate mission statement
Customer Service
Customers are first. We will provide service to ensure the highest level of customer satisfaction.
Quality
To achieve customer satisfaction, the quality of our work must meet the highest standards, those of
our customers. Our service quality is not just a trend - it has been ingrained in our business
philosophy and more importantly, our business processes.
Business Partnership
By developing a partnership with our customers, we share in the responsibility for satisfying
business objectives through IT strategies.
We are an acknowledged service leader, retaining a successful record of providing high quality, cost
effective solutions. With a wide portfolio of networking, software and hardware solutions,
Pinnacle's in-depth understanding of business processes makes it your partner of choice for a
comprehensive range of IT services. Promoted by a team of technical and management
professionals, the company has built for itself an extremely successful record in respect of support
capabilities, project management skills and consultancy services.
Solutions from Pinnacle include Infrastructure and Network Solutions (LAN/WAN), Virtualization &
Disaster Recovery Solutions, IP Telephony/Unified Communications, Remote Connectivity Solutions,
Security Solutions (Network and Endpoint), Structured Cabling & Datacenters, Backup & Storage
Solutions and Wireless & Mobility Solutions.
Pinnacle Computer Systems partners include world leaders in the above fields including Microsoft, IBM,
HP, Cisco, Synology, Citrix, Symantec, VMware, Druva, NetApp, CommVault, Sophos, Trend Micro,
Fortinet, Lumension, SonicWall, Faxcore, AVAYA, 3I InfoTech, Veeam, Etc.

3. PINNACLE SMART TECHNOLOGIES 3
With over 500 clients covering all major sectors, Pinnacle is one of the leading solution providers in the
Small and Medium Enterprise market segments in the UAE. Our clientele includes leading institutions in
Construction, Utility, Hospitality, Shipping, Manufacturing, Logistics, Trading and Retail industries.
References include Western Region Municipality, NMC Healthcare Group, Ajman Government, AGMC,
DHL, Saudi Binladin Group, Emerson Process Management, Al Habtoor Engineering, Jet Aviation,
Samsung Middle east, AL-Futtaim Sons, Al Batha Group, Al Mossa, Express Print, Publigraphics, Petrofac
Middle East, Dubai Sports City, JVC Middle East, MEED, AME Info, Dubai ladies Club, Gargash
Enterprises, Emirates Palace, Imdaad, Culligan Emirates Etc.
Some of the key projects implemented/handled are as follows:
AL BATHA GROUP (AGMC/BMW, Geco, Super General, Ditra, Modern Pharmaceuticals, Wesgreen
School, Medaad)
- Provide network support for their SAP network under an annual maintenance contract for all
locations.
- Implemented Cisco Routers/Firewalls for many business units.
- Structured cabling with fiber support, support for AS/400 connectivity, ISA / Proxy Server, Cisco
Routers for AGMC/BMW.
- Migration of Windows 2000 Active directory to Windows 2008, Ms Exchange 2003 to Exchange
2010 for Group Companies
- Design, Implementation and Maintenance of WAN infrastructure across Leased lines, ADSL and
MPLS cloud for Group companies
- Implementation of completely redundant Cisco core & LAN switching and state-of-the art data
center for AGMC
- Implementation of a complete upgrade of the existing server and Email infrastructure with more
than 300 endpoint deployments at Wesgreen International School.
- Consultancy for the group companies
Hilton Hotel and Resorts – Ras Al Khaimah, Fujairah & Al Hamra
- Provided the complete Network switching solution on Cisco for the 600+ room facility. This
network is built on Cisco’s proven infrastructure with redundancy options.
- Multiple VLANs for Data, Voice, IP TV and other applications.
- Secure Wireless connectivity for the rooms and the common areas
- Network Monitoring and Management Infrastructure
- Consultancy
Sheikh Khalifa Specialty Hospital
- Implementation of Server infrastructure
- Implementation of PACS Hardware infrastructure and DR setup

4. PINNACLE SMART TECHNOLOGIES 4
Gargash Enterprises (Mercedes-Benz)
- Implementation of Sophos Enterprise Security and Control for 500 users.
- Web and email security using Sophos
- Implementation of Patch Management and device control using Lumension
NMC Healthcare Group
- Virtualization of the Head office datacenter using VMware
- Design and build of datacenter for the Disaster recovery site with high availability features for
Precision cooling and UPS
- Deploy DR site virtual environment and replication using Veeam
- Consultation services
Danube Building Materials
- Implemented Core Infrastructure with Active Directory
- High Availability Cluster environment for Oracle Based ERP solution
- Remote access solution Load balanced with Smart/ Printing solution
- Security and VPN solution for all remote sites (around 30 sites)
- Switching and VLANs
- Implementation of Trend Micro Enterprise security suite
- Consultancy
Sharjah Economic Department
- Implemented Cisco Telephony/Voice Solution
- Switching solutions based on Cisco
ETA – Star Education (Group of 4 Schools)
- Maintenance Contracts
- Structured cabling projects
- Antivirus solution provided for the Schools
Aujan Industries (A part of Coca Cola Beverages)
- Maintenance Contracts
- Primary vendor for Network & security requirements
- Consultancy
National Bank of Fujairah
- Primary vendor for IT requirements
- Consultation services

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Ajman Government & Ajman Free Zone
- Vendor for IT requirements
- Implemented Sophos Enterprise security and Email security gateway with failover
Demag Cranes
- Virtualization using VMware with complete redundancy
- Implementation and support for the entire LAN & WAN in the GCC region which running on
Cisco and other multiple technologies. Data and voice both run over this infrastructure.
- Complete network support and consultancy
Emirates Palace
- Structured cabling for fiber optic connectivity between various locations
- Switching solutions based on Cisco
W.S Atkins
- Setup of virtualized environment using VMWare and Netapp Storage box
- Switching solutions based on Cisco
CWT Logistics
- Point to point wireless implementation for their communications and connectivity
- Primary hardware vendor
- Consultation services
Halcrow
- Implementation of Avaya IP telephony solution for 150 users

6. PINNACLE SMART TECHNOLOGIES 6
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Networking and Infrastructure Solutions
- Multi-vendor Systems Infrastructure (HP, IBM, Dell, etc)
- Servers, Blade Servers
- Messaging solutions
- Network Infrastructure Solutions (Design, Implement and Manage)
- Association with Industries leading brands like, Cisco, HP, Fortigate etc.
- Vast experience in core networking technologies
- Desktops, Notebooks and workstations
- Internet management
- Multiple Operating Systems Support (Windows, Linux)
- Backup and High Availability options
IP Telephony/Unified Communications
- State of Art Telephony Solutions from Avaya/Nortel and Cisco
- Call Center/Contact Center Solutions
- Telephony applications (Call Accounting, Call Recording, Inter office Communicators etc)
- Service contracts
Remote Connectivity Solutions
- Citrix, Cisco, Microsoft solutions
- VPN solutions using various technologies
- Leased Line, Broadband, IP Connect/MPLS,3G, ATM, ISDN, analog, GSM
- Mainframe/AS400 connectivity solutions
Structured Cabling & Data Centers
- Design and Implementation of Structured Cabling
- Racks solutions, Anti-static raised Floors
- Data Centre solutions
Security Solutions
- Network Security/vulnerability assessment, Audit and Compliance
- Encryption solution, Rights management solutions
- Firewalls, Content security, IPS, VPN and Unified Threat Management (UTM) solutions (Cisco,
Fortinet)
- End point security, Mail and Web Security
- CCTV and Access Control solutions

7. PINNACLE SMART TECHNOLOGIES 7
Wireless Networks
- Design and Implementation of Wireless Networks
- Wireless security (Radius, WEP,WPA)
High Availability
- High Availability Solutions (Microsoft/Linux Cluster Solutions, Double Take Solutions, Data
replication, Backup Solution, etc.)
- Disaster Recovery planning and implementation
- Business Continuity consulting, planning
Storage Solutions
- Design and implementation of Storage Networks NAS, SAN Solutions, incorporating solutions
from Netapp, EMC, HP and IBM
- Assistance with planning Backup policies
Service Solutions (SLAs)
- Annual Maintenance and Support contracts
- Systems Consultancy Services
- Outsourcing Services (short-term and long-term assignments)
- Incident based service options
- Extended warranties

8. PINNACLE SMART TECHNOLOGIES 8
Some of our leading Certifications;
Team Certifications
Vendor Certification
Cisco
Cisco Certified Security Professionals (CCSP)
Cisco Certified Voice Professionals (CCVP)
Cisco Certified Network Professionals (CCNP)
Cisco Certified Desgin Associates (CCDA)
Cisco Sales Experts (CSE)
Cisco Security Sales Specialists
Microsoft Microsoft Certified IT Professionals (MCPIT)
Micorosft Certified Professionals (MCP)
Avaya
ACA Design and Implementation
Avaya Sales Certified
Fortinet Fortinet Certified Network Security Administrators (FCNSA)
SonicWall Certified Sonicwall Security Administrators (CSSA)
Vmware
Vmware Certified Professionals (VCP)
Vmware Sales Professionals (VSP)
Vmware Technical Sales Professional (VTSP)
ISC Certified Information Systems Security Professional (CISSP)
Veeam
Veeam Sales Professional (VMSP)
Veeam Technical Sales Professional (VMTSP)

9. PINNACLE SMART TECHNOLOGIES 9
Orion ERP
- Orion Enterprise
- Orion Advantage
Verticals Catering to:
- General Trading & Distribution
- Manufacturing
- Chemicals
- Contracting
- Auto Distribution and service
- IT Distribution
- Food & Beverages
Key Clients:
- GE Energy
- Oil field Supply Centre
- ITL Cosmos
- Sedana
- Standard Fabricators
- Reintjes Middle east
- Kenwood Middle east
- Pierlite
- Atlas Safety Products
- Nuplas Industries
- Golden Falcon General Trading
- Al Nahda Chemicals
- Emirates For Linear Al Kyle Benzene (EMALAB)
- Lightspeed general trading
- Techlink
- Age Steel
- Fikree Pipes
- Al Huzaifa furniture
- Standard Fabricators
- Asia Waterjet
Business Applications
- Customer Relationship Management
- Helpdesk
- Enterprise Content Management
- Retail Solutions
- Facility management solutions
- Business Intelligence Tools
- Clinic Management Solution

10. PINNACLE SMART TECHNOLOGIES 10
Business Associations

11. PINNACLE SMART TECHNOLOGIES 11

12. A number of our Prestigious Customers;

13. Contact Information:
Dubai Abu Dhabi
Pinnacle Computer Systems LLC
P.O. Box 27261
Suite 311, 3rd
Floor P.O. Box: 52512
Al Fajer Complex (Homes r Us / Bafco), Saed Al Junaidi Bldg, Tourist Club Area
Oud Metha, Opposite Abu Dhabi Airport City Terminal
Tel: 971-4-3350053 Tel: +971-2-6735700
Fax: 971-4-3352350 Fax: +971-2-6735597
www.pinnacledxb.com
sales@pinnacledxb.com