NI B1 Topic 12

TOPIC 12 FREE TIME III NI B1

1

Source unknown Nina Dearle

12.1 A TRAIN JOURNEY
Jim Smith works in London and has to commute every day. Match the sentences with the
pictures and describe his train journey.
1 2 3 4
5 6 7
8 9 10
a He gets on the train.
b He sits down in a compartment.
c He arrives at the station.
d He waits for the train on the platform.
e He checks the train timetable.
f He buys a newspaper.
g He gets off the train in London.
h He queues (up).
i He buys a return ticket.
j He shows his ticket to the ticket collector.


2

Source unknown Nina Dearle

12.2 AT THE TRAIN STATION
A Describe the scene. Then listen to the recording and, in your groups, write down the
conversation.
B Complete the mind map with the words from the box.
A: _________________________
B: _________________________
A: _________________________
B: _________________________
A: _________________________
B: _________________________
A: _________________________
B: _________________________
A: _________________________
B: _________________________
A: _________________________
ticket office
buffet car
show (your ticket)
get on
café
single
ticket inspector
passenger
get off
miss
driver
information office
compartment
season
platform
waiting room
catch
return


3

Word Games with English 1 (Heinemann) Nina Dearle

TOPIC 12 FREE TIME III NI
!
12.3 SURVIVORS
C Can you put each sign from the box in its correct place? For example, 1 taxis
BAR CLOSED DANGER
LOST PROPERTY OFFICE OPEN
PLATFORM 1 TAXIS TELEPHONE
TICKETS TOILETS TRAVEL CENTRE
WAITING ROOM WAY OUT


4

Target Vocabulary 2 (Penguin) Nina Dearle

12.3 TRAVELLING BY TRAIN
Read the passage below and supply the missing words. Choose from the following list. One
of the words will be used more than once.
buffet car
carriage
catch
change
compartments
departures board
inter-city express
left-luggage office
luggage rack
no smoking
platform
railway station
restaurant car
return
through train
ticket collector
ticket office
tickets
timetable
train
trolley
window seat
David Perry went to the 1
____________ to pick up a suitcase he had left there earlier in the
day. Then he went to the 2
____________ and asked for a second-class 3
____________ to
Hastings.
Five minutes later he was checking his London-Hastings 4
____________ to see what time
his 5
____________ left. There was one at 12.15 from 6
____________ 12. He checked his
watch. It was 11.55.
“Good,” he thought. “I can 7
____________ that one.”
As he walked towards 8
____________ 12, an old lady stopped him. She was pushing a
9
____________ which contained two large suitcases. She asked him if there was a train to
Southampton soon. He looked up at the large 10
____________ above their heads. He soon
found what he was looking for.
“Yes, there’s a train leaving in fifteen minutes from 11
____________ 6,” he said to her. “It’s
an 12
____________.” The old lady thanked him, and David hurried along.
The 13
____________ were quite full by the time he reached the 14
____________. He got
into the second 15
____________ and, after putting his suitcase on a 16
____________,
managed to find a 17
____________. It was a 18
____________ compartment. David was
pleased as he was allergic to cigarette smoke.
Ten minutes after the train had left the 19
____________, the 20
____________ came round
to check people’s 21
____________.
“Is this a 22
____________?” David asked.
“No, you’ll have to 23
____________ at Eastbourne.”
“And can you get something to drink on the train?”
“Sorry, sir, there’s no 24
____________ or 25
____________ on this service, I’m afraid.”
“Ah well, never mind,” David thought to himself. “We’ll soon be in Hastings.”


5

Evening Standard Nina Dearle

12.4 READING 1


6

Sur in English Nina Dearle

READING 2
Catching the Train in Spain
This will probably come as a surprise to
newer and younger ex-UK residents in
southern Spain, but there was a time when
British Rail (now called several different
other things of course) offered a better
service than its Spanish counterpart, Renfe.
The last time I went on a GNER train, this
past summer, it felt like the hottest day
since records started, the air conditioning
had broken down, there was standing room
only although tickets cost a small fortune,
and it was running late. Oh, and there was
nowhere to put any luggage. One of the
dozen people I was squashed against opted
to sit on the toilet seat, but that didn’t make
matters much better for the rest of us.
But I digress. This is about Spanish
trains, in particular the Talgo service, which
runs on time, and has trains which are
clean, comfortable, don’t take standing
passengers, and are well staffed. There are
hostesses to help you find your seat and
provide wheelchairs if necessary with ramps
to connect carriage to platform, and the bar
has smiling service and an attractive menu.
It serves proper coffee, too. When it glides
almost noiselessly away from the station,
headsets are brought round so that you can
watch the video or listen to music. There is
space for suitcases. Announcements are
kept to a minimum. The only thing likely to
annoy is the man across the aisle who
disregards the “no mobile phones” rule and
lets everyone know, at length, how his latest
business meeting went.
As the road safety ad used to say,
“papa, ven en tren”, but please only use
your phone on the platform between
carriages.
READING 3
Spanish Rail Travel: Go for it
It doesn’t seem so long – though in
fact it is decades – since British Rail was
held to be a model of punctuality and
affordable travel, albeit with the worst and
most expensive sandwiches in the world. At
the same time, travelling by train in Spain
was hit-and-miss on the time-keeping front
and the seats were wooden or sticky plastic,
but the other people in your carriage would
happily share their crunchy baguettes and
garlic sausage, and their oranges.
Trains in Spain now come even more
highly recommended. They are punctual,
clean, and quiet. Most passengers comply
with the request, politely announced in two
languages over the tannoy, not to use
mobile phones in the carriage. If two men
sitting together both forget, and
simultaneously carry on loud conversations
with their wives/colleagues about their
estimated time of arrival/activities the night
before, you can remind them and get smiles,
apologies, and promises of good behaviour
for the remainder of the journey. There are
comfortable waiting rooms at stations, fast-
moving queues which the airlines would do
well to note, helpful staff and plenty of them
(ditto) … In short, it is a stress-free,
pleasant experience to travel by train. Just
book early, because the intercity ones do fill
up quickly at peak times.
Another recommendation. It is worth
paying the extra to travel First Class. You
get a meal served to you, (and the carriage
never stinks of garlic), newspapers, drinks,
and one or two days´ free parking at the big
city station which you can claim either
before you go or when you get back - keep
your ticket.


7

New English File (Oxford) Nina Dearle

12.5 RACE TO THE SUN
1 Read the introduction to the article, Race to the Sun. Answer the questions with by car,
by train, or by plane.
Which journey do you think was …?
the quickest __________ the most comfortable __________
the cheapest __________ the most convenient __________
Every year thousands of British tourists travel to the south of
France for their summer holiday. But what is the best way to
get there, by car, train, or plane?
A British newspaper sent three of its journalists to find out.
They had to travel from their homes in London to Avignon.
All three travellers set off one Saturday morning in July.
2 You are going to read about the first two journeys, but the
paragraphs are not in the right order. Find the first
paragraph for the plane journey, and then the other three.
Do the same for the train journey. Then compare with a
partner.
The train The plane
1 …… 2 …… 3 …… 4 …… 1 …… 2 …… 3 …… 4 ……
A When I got to security I saw that there was an enormous queue. I began to worry that I
might miss my flight because the boarding limit is 40 minutes before take-off. I had to
run to gate 48 and I arrived completely out of breath.
B I arrived on time! I picked up my suitcase and followed the Exit signs. It was great not to
have to wait ages for my luggage or to worry about getting a bus or taxi to the city
centre.
C We boarded. Because there are no seat numbers on these flights, everybody tries to get
on as quickly as they can. I sat next to a friendly Frenchman. We took off and soon I was
looking down on London. There was no meal, not even coffee, but we landed 10 minutes
ahead of schedule.
D At 4.14 a.m., a taxi picked me up and took me 32 miles to Stansted airport. Although it
was early morning, there was a lot of traffic and I arrived later than I had planned. I took
my luggage to check in and asked for a window seat but the woman said there were no
seat numbers.
E At 7.10 a.m. I arrived at Waterloo station by taxi. It took me just 30 minutes from home.


8

New English File (Oxford) Nina Dearle

I bought the papers and walked to the platform. I got on and found my seat. As soon as
we started moving, I went to find the buffet car and had a cup of coffee.
F Just outside the station I looked up and saw the medieval walls of Avignon’s historic city
centre. It was 2.20* in the afternoon and I was just in time for a late lunch! My ticket
cost £65.80, and I gave the journey 8/10 for comfort and 9/10 for convenience.
G I only had to wait twenty minutes for my luggage. Then I walked outside into bright
sunshine and waited for the bus to Avignon, about 40 kilometres away. I didn’t have to
wait long and the bus took 45 minutes. It was only 11.00* and I had the whole day in
front of me. My ticket cost £63, and I gave the journey 5/10 for comfort and 5/10 for
convenience.
H I looked out of the window. Although we were moving at 340 kilometres an hour, the
journey was smooth and relatively quiet. The part where we travelled under the English
Channel took just 22 minutes. Soon I was looking at the fields and farmhouses of France.
The sun was shining. I closed my eyes and went to sleep.
*France is one hour ahead of the UK
Adapted from the British press
3 Now read about the two journeys again carefully in the right order. Answer the questions
with T (the train) or P (the plane).
4 Ask and answer the questions in pairs:
a How long does it take you to get to work / school?
b How long does it take you to get from your house to the beach?
c How long does to take you to get to the doctor’s / dentist’s / hospital / from where
you live?
On which journey …? Which journey was …?
1 did the traveller have to get up earlier 7 quicker a)b)
2 could the traveller have something to eat or drink 8 cheaper c) d)
3 was the traveller more stressed 9 more comfortable e)f)
4 could the traveller see beautiful scenery 10 more convenient
beach
g)h)
5 did the traveller have a meal when he arrived i) j)
6 did the traveller arrive earlier than expected k)l)
i on foot ii by bike iii by car iv by bus


9

Target Vocabulary 2 (Penguin) Nina Dearle

12.6 TRAVELLING BY PLANE
A Read the passage below and supply the missing words. Choose from the following list.
One of the words will be used more than once.
airline ticket
airport
aisle
baggage reclaim
boarding
boarding pass
check in (v)
check-in desk
conveyor belt
Customs
departure lounge
departures board
duty free
flight
Gate
hand luggage
immigration officer
landed
long-term car park
non smoking
passport
passport control
security check
Terminal
took off
After Penny Dawson had parked her car in the 1
____________ at 2
____________ at
Heathrow 3
____________, she made her way to the British Airways 4
____________. She
was going to Paris for the weekend and only had one small suitcase to 5
____________. She
also had a shoulder-bag, but that would go as 6
____________.
She handed over her 7
____________ to the girl and asked if she could sit in a
8
____________ seat.
“9
____________ or window?”
“10
____________, please,” Penny answered.
The British Airways girl gave her a 11
____________ and wished her a pleasant
12
____________. Jenny thanked her and made her way towards the 13
____________.
Before she got there she had to make her way through a 14
____________ where her bag
was X-rayed, and then she had to show her 15
____________ to an 16
____________. The
first thing she did was to buy some cheap 17
____________ goods for the friends she was
going to stay with. Then she sat down near the large 18
____________ to wait for her flight
to be called.
Eventually, the board showed that Flight BA 325 to Paris was now 19
____________ through
20
____________ 25. The plane 21
____________ on time and, forty-five minutes later,
22
____________ at Charles de Gaulle airport in Paris. Once off the plane, she followed her
fellow-passengers to the 23
____________ area to pick up her suitcase. Before getting there
she had to go through 24
____________ and show her passport again.
After a short wait, her suitcase finally appeared on the 25
____________. She picked it up
and quickly passed through 26
____________ where her friends, she hoped, would be waiting
for her.


10

Streamline English Connections (Oxford) Nina Dearle

B Describe the four scenes.
1 2
3 4
Now listen to the recording and answer the questions.
Situation 1
Why does the man have to pay £6?
Situation 2
What flight number is called?
Where is the plane going?
What gate do they board at?
Situation 3
What does the man find in the passenger’s
pocket?
Situation 4 Complete the table:
FLIGHT NO.
HEIGHT
SPEED
ARRIVAL TIME
DESTINATION
TEMPERATURE


11


12.7 REPORTING SPEECH
Doctor Sowanso Laura’s Report
1
2
3
4
5
6
7
8
9
Brutus Cray Laura’s Report
1
2
3
4
5
6
7
8
9
10


12


12.8 HOMEWORK
Write reports on these statements which were also made to Laura at London Airport.
Elton Kash, pop star
“I’m not staying in England long.
I’m on my way to the United States.
I’m going to record another album.
I’ve written ten new songs.
I like recording in Detroit.
I made my last album there.
I’ll be in Detroit for six weeks.”
Laura’s report
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
Stanley Walsh, ex-footballer
“I don’t like reporters.
They’ve written a lot of lies about me.
They destroyed my marriage.
I’ve got a new career.
I’m tired of football.
I’ll never play in England again.
I can’t say anything else.”
Laura’s report
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________


13

Practise Your English 2 (Nelson) Nina Dearle

Compare these sentences:
He said, “I don’t like onions.” (direct)
He said he didn’t like onions. (reported)
She said, “I visited my aunt yesterday.” (direct)
She said she had visited her aunt the day before. (reported)
Notice that when we change direct speech to reported speech, expressions of time and place
(e.g. yesterday) often change. The tense will change also if the verb introducing the
reported speech is in the past tense (e.g. said). Use this list of rules for reference when you
do the exercises below.
Tense changes
Direct Reported
“I’m working very hard.”
“I earn £400 a week.”
“I’m going to change my job.”
“I’ll finish it soon.”
“I’ve never seen her before.”
“I didn’t break it.”
“I can run faster than her.”
He said he was working …
He said he earned …
He said he was going to …
He said he would finish it …
He said he had never seen her …
He said he hadn’t broken it …
He said he could run faster …
Time and place changes
Direct Reported
here
this
now
yesterday
tomorrow
last week
next week
ago
there
that
then
the day before
the day after
the week before
the week after
before


14

New English File Intermediate (Oxford) Nina Dearle

TOPIC 12 FREE TIME III NI
!
!
12.11 BAD LUCK / GOOD LUCK
1 Read the article Bad Luck?. In your groups, discuss what you think happened
next.
BAD LUCK? I MISSED YOU!
Now listen to what happened. Were you right?
2 Now read the article Good Luck? Again, in your groups, discuss what you think
happened next.
Now listen to what happened. Were you right?
12.9 BAD LUCK / GOOD LUCK


15

Listening Extra (Cambridge) Nina Dearle

12.10 WHAT A JOURNEY


16

Practise Your English 2 (Nelson) Nina Dearle

12.11 HOMEWORK II
A Sentence transformation.
1 Read this report of a conversation and then write what Janet and Mary actually said:
e.g. Janet I’m going to the cinema …
Janet told Mary she was going to the cinema that evening with her husband. He was
taking her to see Bohemian Rhapsody. They were going to have dinner after the film.
She was afraid there might be a queue so they were going to get to the cinema in good
time to make sure they got in. She said she was very fond of Freddy Mercury. In her
opinion, he was the best singer in the world. She told Mary she would tell her all about
the film when she saw her the day after. Mary hoped they would both enjoy the film.
2 Put this conversation into reported speech:
e.g. Mary said they were going on holiday the week after …
Mary We’re going on holiday next week. Ian and the children are looking forward to it.
We’re going to drive to the west of England and rent a caravan. Ian needs a rest, but he
doesn’t mind driving, and once we get to the caravan site we’ll just stay there for a
fortnight and put our feet up. The children will have plenty to do on the beach. The only
trouble is that we can’t rely on the weather at this time of year, but we’ll have to take a
chance on it and hope everything will be all right.
B Complete these sentences with the correct form of say or tell.
1 She ………… she was tired.
__________________________________________________
2 He ………… me he was tired.
__________________________________________________
3 Jack ………… me you were ill.
__________________________________________________
4 She …………she didn’t like Peter.
__________________________________________________
5 Did Lucy ………… she would be late?
__________________________________________________
6 I didn’t ………… the police anything.
__________________________________________________
7 The man ………… us he was a reporter.
__________________________________________________
8 He ………… he was a reporter.
__________________________________________________
9 Did they tell ………… their names?
__________________________________________________
10 I’m sorry. I wasn’t listening. Did you ………… something?
__________________________________________________
11 She was ………… me a very interesting story when you came in.
__________________________________________________
12 You’d better ………… that I’m busy.
__________________________________________________
13 You’d better ………… them that I’m busy.
__________________________________________________
14 I ………… you not to pay for the tickets. Now we’ll lose our money.
__________________________________________________


17

Mode 3 (Collins) Nina Dearle

!
12.12 THE BIGHEAD
True or false?
1 Nigel is confident at the beginning that he
has got the job.
2 Gerry doesn’t like estate agents.
3 Nigel has worked for an estate agent
before.
4 Nigel doesn’t want to work in an office.
5 Nigel was offered a large salary at the
estate agent’s.
6 They asked Nigel to phone them to find
out if he’d got the job.
7 Gerry feels sick with excitement about the
possibility of Nigel getting the job.
8 Nigel didn’t get the job.
9 Gerry is secretly pleased about the result
of the interview.


18


Victor Hey, María! Have you
finished your exam?
María Yes, I have.
Victor Was it difficult?
María Well, it was quite hard.
Victor Did you pass?
María I don’t know … she didn’t tell
me.
Victor What questions did she
ask?


12.13 ORAL EXAM

12.13 ORAL EXAM
María First she asked me what my
name was.
Victor That was easy, wasn’t it?
María … then she asked me where
I came from, and how long I’d been
studying at the school.
Victor … and what else did she
ask?
María She asked when I had begun
studying English, and she asked
how I would use English in the
future.
Victor Go on …
María Then she asked me if I liked
the school, and if I lived with my
parents.
Victor Anything else?
María Oh, Victor! I’m trying to
remember … oh, yes! She asked if I
spoke any other languages.
Victor Is that all?
María Oh, there were a lot of
other questions. She asked me
what my hobbies were, and she
asked me to tell her about them.
Then she gave me a picture and
asked me to describe it. Oh, and
then I was asked to read a
passage.
Victor What did she say at the
end?
María Ah! She asked me to tell you
to go in … immediately.


19

Streamline English Connections Workbook (Oxford) Nina Dearle

12.14 HOMEWORK III
006, the secret agent, has just returned from his mission. He was arrested and
questioned. They asked him these twenty questions.
Exercise 1 006 had to report to his boss.
1 They asked if I spoke English.
2 They asked what my real name was.
Continue
3 …………………………………………………………………………………………………………………………………
4 …………………………………………………………………………………………………………………………………
5 …………………………………………………………………………………………………………………………………
6 …………………………………………………………………………………………………………………………………
7 …………………………………………………………………………………………………………………………………
8 …………………………………………………………………………………………………………………………………
9 …………………………………………………………………………………………………………………………………
10 …………………………………………………………………………………………………………………………………
11 …………………………………………………………………………………………………………………………………
12 …………………………………………………………………………………………………………………………………
13 …………………………………………………………………………………………………………………………………
14 …………………………………………………………………………………………………………………………………
15 …………………………………………………………………………………………………………………………………
16 …………………………………………………………………………………………………………………………………
17 …………………………………………………………………………………………………………………………………
18 …………………………………………………………………………………………………………………………………
19 …………………………………………………………………………………………………………………………………
20 …………………………………………………………………………………………………………………………………
1 Do you speak English?
2 What’s your real name?
3 Why have you got two passports?
4 Who do you work for?
5 Are you a secret agent?
6 Why are you carrying a gun?
7 Has it been fired?
8 Have you contacted anybody here?
9 How did you enter the country?
10 Have you been here before?
11 Is anybody with you?
12 When did you enter the country?
13 Why are you here?
14 Why haven’t you got a visa?
15 Why are you carrying £10,000?
16 Did you bring the money with you?
17 When will you leave the country?
18 Who killed the man in your room?
19 Will you work for us?
20 Why won’t you work for us?


20

Streamline English Connections Workbook (Oxford) Nina Dearle

!!
Exercise 3 Lucy Price works for World Travel. She’s interviewing someone who wants to
work for them. Look at the application form. She put this mark * where she asked a
question.
She asked what his name was, and he said it was Christoper Cowen.
5 ………………………………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………………………………
6 ………………………………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………………………………
7 ………………………………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………………………………
8 …………………………………………………………………………………………………………………………….…………………
……………………………………………………………………………………………………………………………….………………
9 …………………………………………………………………………………………………………………………………..…………
………………………………………………………………………………………………………………………………………………
10 ……………………………………………………………………………………………………………………….………………………
………………………………………………………………………………………………………………………………………………
3 ………………………………………………………………
………………………………………………………………
………………………………………………………………
………………………………………………………………
4 ………………………………………………………………
………………………………………………………………
………………………………………………………………
………………………………………………………………
5 ………………………………………………………………
………………………………………………………………
………………………………………………………………
………………………………………………………………
6 ………………………………………………………………
………………………………………………………………
………………………………………………………………


21

New Generation Workbook (Heinemann) Nina Dearle

12.15 COMPLAINTS
A May has a job working at the Customer Service counter of a big department store. Look
at the picture. A number of customers have brought back goods they bought. Match the
items in the box with the person who brought it back.
1 an elderly lady parrot
2 a little girl ______
3 a teenage boy ______
4 a middle-aged man ______
5 a young woman ______
6 an elderly man ______
7 a young boy ______
8 a middle-aged woman ______
B Look at the picture again. The customers are complaining to May about the goods they
have brought back, but the artist has put the things they say in the wrong places. Match
the speech balloons with the person saying the words. Write your answers in the box.
bottle of olive oil doll game packet of washing powder
pullover portable stereo parrot alarm clock
1 c 2 ___ 3 ___ 4 ___ 5 ___ 6 ___ 7___ 8 ___


22

New Generation Workbook (Heinemann) Nina Dearle

C That evening, May had to tell the manager of the department store what goods were
brought back during the day and what reasons people gave for bringing them back.
1 “An elderly lady brought back a parrot. She said it wouldn’t talk to her.”
2 …………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………
3 …………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………
4 …………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………
5 …………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………
6 …………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………
7 …………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………
8 …………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………


23

Headway Pre-Intermediate (Oxford) Nina Dearle

12.16 COMPLAINING
1 Here is a letter of complaint, without an opening or closing paragraph. Put it in the
correct order, and paragraph it appropriately.
a Since then I have written to you twice, and have tried to phone on several occasions,
but I have had no reply.
b Naturally I took them back to the shop.
c They cost £84.99, which I do not think is cheap.
d This organisation often prosecutes shops that sell faulty goods.
e However, after only three weeks I had to have them re-heeled.
f If I do not hear from you in the next two weeks I will get in touch with the Consumer
Advice Bureau.
g I bought a pair of shoes from your Oxford Street branch on 17th
September.
h I said that I did not want to choose another style, and that I wanted my money back.
i For a pair of shoes at this price, one would expect them to last several years.
j There I was told that I could have another pair of shoes, but that particular style was
out of stock.
k Not only that, but they began to leak in rainy weather.
l The shop assistant informed me that she could not do this, and that if I wanted a refund
I had to write to your office.
2 Which of these opening and closing paragraphs do you think is the most appropriate?
Say why.
Opening
1 The time has come when I have really had enough of all this bad workmanship
and the bad service you have to take as a consumer in this country.
2 I feel I must complain to you about the service I have received from both your
shop assistants and your office staff.
3 I am very angry and fed up, and being a student I do not have much money
anyway.
Closing
1 So get in touch soon or they will cause you a lot of trouble.
2 Please help me soon, because all my friends said how much that style of shoe
suited me.
3 I hope to hear from you before I have to write to them.


24


3 Listen to part of a radio consumer programme where people are talking about bad
service, and answer the questions.
The taxi
1 Why did the man get annoyed?
2 What did he ask the taxi driver to do?
3 What happened in the end?
The hotel
4 What problems were there with the woman’s room?
5 What happened when she told the receptionist?
6 What did she tell him to do? Did he do it?
The restaurant
7 Why did the man ask the waitress to change his ravioli?
8 Why wasn’t he happy with the bill?
9 What happened in the end?
4 Can you remember a time when you (or someone in your family) complained …?
to a taxi driver
to a hotel receptionist
to a waiter
to someone else
Why did you complain? What did you ask the person to do? What happened?

NI B1 Topic 12

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NI B1 Topic 12