1. 1080 South New Florissant Rd
Florissant MO, 63031
(314) 921-4440 or 314 728.1274
ndailey2240@hotmail.com
mrzdailey@gmail.com
Nina Dailey
OBJECTIVE: To obtain a position while utilizing my skills and education and ability to develop and
implement policies and procedures
SKILLS & QUALIFICATIONS:
• Skilled in problem resolution and customer relations
• Can quickly adept at training, motivating,
• Excellent presentation and communications Skills
• Advanced Computer Skills and Knowledge
• Highly enthusiastic customer service representative with 3+ years
• Greet transfer and hold calls
• Build rapport, listen, clarify and manage conversational flow
• Manage upset customers,conflicts and challenging situations
• Deliver outstanding service, exceed expectations and build long-term loyalty
• Work in teams and in a self-directed environment
• Customer Service
• Complaint Handling/Dispute Resolution
• Multiline Phone Use
• MS Word, Excel and Access
EXPERIENCE:
Schnucks Pharmacy
Pharmacy Tech 12921Enterprise Way, Bridgeton, MO, 63044 November -2012 - Current
(Call Center Tech)
Customer Service, Data Entry, Help patients fill their scripts, to assist the stores with workload balancing,
to assist our patients with filling, answering questions and various request when handling their
medications, also working with Doctors office to refill scripts for patients and to work alongside the
stores to give better customer service

2. Omnicare Pharmacy
Pharmacy Tech / Compliance Tech 345 Dunn Road, Florissant, MO 63031 September 2014 – March
2015
(Front-end Pharmacy)
Customer Service, Data Entry, working alongside nursing homes to give great service to our patients
Assist in orientation, training and education programs for all controlled substance technicians in
accordance with policies, procedures, state and federal laws Contacts physician on any narcotic
prescriptions to receive a hard copy within the required time frame per state statures Assist in keeping
accurate of scheduled substances invoices Assist in reviewing the narcotic Rx’s are back in timely manner
Run prescription logs, controlled dug logs, Rx cards; close out expired Rx’s; ensure completion of CII file
follow all applicable government regulations including HIPAA. Other duties as assigned; Job duties may
vary by location.
Express Scripts Pharmacy
Pharmacy Tech 4600 N. Hanley Rd, Saint Louis, MO, 63134 April -2011 - November -2012
(Ice Department / Returns Specialist)
Customer Service; Data Entry; Schedule members to receive their orders; Fill orders; Multiline Phone
Use; Complaint Handling/Dispute Resolution; MS Word, Excel and Access
Real-time Results
Sales Representative 2054 Westport Center Dr. Saint Louis, MO 63146 Jan 2011- April 2011
To sell ADT home Security Systems, to work in various programs
Central Medical Group
Medical Assistant Central West End, MO March 2009 - April 2009
(Externship)
Assist the doctor with daily tasks; Room patients; Order Labs; Draw Blood; Physicals, Next Gen;
Charting; Filing; Injections; Instrument Sterilization; Patient Lab Results
Sanford Brown Student/Employee Clinic
Medical Assistant 74 Village Square, Hazelwood, MO 63402 July 2009 – August 2009
Obtained clients vital signs; Glucose testing; Blood typing; Eye exams; Hemoglobin A1C testing;
Phlebotomy; Tuberculosis testing; Injections
Richmond Heights Pool
Sales Associate 8001 Dale Ave, Richmond Heights, MO 63117 May-2006 – Sept-2006
To answer the phone and Assist members with issues, to sell pool items, Check people in and out of the
pool

3. Bellerive Country Club
Receptionist 12925 Ladue Road St. Louis, MO 63141 September 2004 –August 2005
To answer the phone, schedule appointments for club members, check the mail and send out letters and
deliver outstanding service,exceed expectations and build long-term loyalty
EDUCATION:
DeVry University
Computer Engineering 1180 West line Industrial Drive, St. Louis, MO 63146
AAS in Networking and Security information systems
Sanford Brown
Medical Assisting / Pharmacy 75 Village Square, Hazelwood, MO 63042 May 2009
• Dean’s List 2008-2009
• Presidents list 2008-2009
• Perfect Attendance 2008-2009
University City Sr. High
General Education 7401 Balson Ave University City, MO, 63130 May 2007
Who’s Who 2004
ADDITIONALSKILLS & QUALIFICATIONS:
(AWARDS)
Dean’s List (3.5 – 4.0) April 2008 – April 2009
Perfect Attendance April2008 – April 2009
CERTIFICATIONS:
Pharmacy Tech License Expires May 2015
First Aid, American Heart Association Expires August 2011
CPR,American Heart Association Expires February 2011
(American Safety and Health Institute)