Servecentric administrators needed comprehensive monitoring of its virtualized and cloud environments, so they could track, manage and optimize service levels. Nimsoft Monitor deployed to identify, troubleshoot and address issues in clients’ IT infrastructures. The solution enables them to work with, and respond to, individual clients with tailored, responsive service—without having to reinvent the wheel every time. For more case studies from Nimsoft, visit: http://www.nimsoft.com/customers/case-studies.html.

1. Servecentric
Nimsoft Helps Leading Managed Services
Operator Deliver Confidence in the Cloud
Solution Helps Optimize Visibility, Administrative
Challenge Efficiency and Service Levels
∞ Deliver business-critical IT Background
infrastructures to multiple clients
Established in 2002, Dublin-based Servecentric is one of Ireland’s leading
simultaneously
managed service providers and data centre operators. The company has an
∞ Provide end users with a high extensive portfolio of clients, serving organizations in the public sector, gaming,
quality experience legal, financial services, technology and other industries. Servecentric provides
∞ Gain a unified view of the entire IT high quality, scalable solutions, which range from single cabinet collocation
infrastructure in order to manage hosting services to the full-scale provision of managed monitoring and security
service levels services.
Most recently, to support client demand and capture new revenue opportunities,
Servecentric expanded the scope of its managed services, adding a private
Solution cloud platform offering known as “Kloudcentric.” Kloudcentric delivers a range
of modular, pay-as-you-go business solutions via a software as a service (SaaS)
∞ Nimsoft Monitor deployed to delivery model to organizations that would find it too costly to set up, deploy,
identify, troubleshoot and address and maintain similar environments internally. With this offering, Servecentric
issues in clients’ IT infrastructures gives private and public sector organisations fast, easy access to complete IT
environments.
∞ Easily customisable reports facilitate
service level management As part of this new initiative, Servecentric is partnering with Irish value added
resellers (VARs), that deliver vertical business applications built upon the
∞ Data partitioning helps ensure data
Kloudcentric platform. Servecentric’s VAR partners can rebrand and market new
privacy
offerings based on the Kloudcentric platform. Through these offerings, VARs
will be able to help clients reduce their IT infrastructure expenditures, or, in the
case of larger enterprises, significantly scale their IT infrastructures without huge
Results investments.
In most cases, VARs will be able to design, build and deliver complete, business-
∞ Streamlined monitoring
specific IT environments—including connections to servers, business applications,
administration saves time and
networks and security—to their clients in as little as 30 minutes.
money
∞ Improved service levels and SLA Challenge
compliance
Growing numbers of clients began relying on Servecentric for their IT
∞ Timely, intuitive reporting helped infrastructures. To maintain trust, it grew increasingly critical for the company
build customer trust to continuously deliver optimal levels of performance, availability and security.
∞ Optimised the use of all resources Toward that end, Servecentric administrators needed comprehensive monitoring
of its virtualized and cloud environments, so they could track, manage and
optimize service levels.

2. Nimsoft Case Study
Solution “The solution’s modular approach and the configurable
templates are great—a one-size-fits-all approach would not
Since its initial installation in early 2004, Nimsoft Monitor
work for us,” Lyons revealed. “We need the flexibility Nimsoft
has been key to Servecentric’s IT infrastructure monitoring
gives us. The solution enables us to work with, and respond
portfolio. Nimsoft Monitor provides a unified, holistic and
to, individual clients with tailored, responsive service—without
granular view of the real-time status of each client’s IT
having to reinvent the wheel every time. The solution’s
infrastructure, including network, servers, storage and
modularity also helps us streamline our overall monitoring
applications.
management.”
“Nimsoft Monitor offers the 24/7 monitoring and real-time
alerting and reporting we need to provide continuous IT Results
service availability and delivery for our clients,” explained Nimsoft Monitor has been at the heart of Servecentric’s
Eddie Lyons, Servecentric’s Operations Director. “We rely on business since it was deployed eight years ago and has
Nimsoft Monitor as our first line of defense. It helps us quickly become fundamental to the business’ operation. Nimsoft
identify, troubleshoot and resolve Monitor helps the company meet
client infrastructure issues, and direct and indirect customer SLAs,
even prevent issues from happening “We rely on Nimsoft Monitor as so it can avoid the potential fines
in the first place. Nimsoft Monitor and client churn associated with
our first line of defense. It helps
also provides the comprehensive non-compliance. Nimsoft Monitor
monitoring and reporting tools we us quickly identify, troubleshoot
also helps Servecentric optimise
need to trace where, when and how and resolve client infrastructure the use of its resources, increasing
a problem has occurred. This is vital issues, and even prevent issues the number of clients, applications
for service level management.” and virtual machines that can be
from happening in the first place.”
supported without additional capital
Nimsoft Monitor is used to oversee
—Eddie Lyons investment.
the security of client data files in a
Operations Director
shared computing environment. “It Another key benefit of Nimsoft
Servecentric
is essential that each client’s data is Monitor is that the solution helps
protected, especially now that we Servecentric staff streamline
are providing a cloud-based SaaS monitoring administration, which
solution and extending the reach of saves time and money. With
the platform via our reseller network,” said Lyons. “The secure Nimsoft Monitor, Servecentric staff can efficiently provide
data partitioning facility in Nimsoft helps safeguard our clients’ customized reporting and dashboard tools to multiple
data privacy.” concurrent users. By delivering sophisticated, detailed and
timely reporting and alerting capabilities, Nimsoft Monitor
Servecentric administrators have always valued the ease of
helps Servecentric foster the trust of customers as they move
use and granularity of Nimsoft Monitor, highlighting how the
to cloud-based services. Finally, by providing data partitioning
solution saves time and money by making it easy to tailor
in a shared computing environment, Nimsoft Monitor helps
individual reports to each customer.
protect the privacy and security of individual client data.
2 | Servecentric Case Study

3. Nimsoft Case Study
About Nimsoft
Nimsoft provides integrated, IT management as service solutions for businesses and service provider customers globally, including
1&1, CDW, SoftLayer, SunGard Availability Services, Sur La Table, TriNet, and Virgin America. The company’s Nimsoft Unified
Manager is an industry-leading solution that helps organizations easily monitor and manage IT services in increasingly complex
business environments. Nimsoft solutions integrate with existing resources from the data center to the cloud, and are available on a
pay-as-you-go basis. For more information, visit www.nimsoft.com.
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