NileshJajoo2
3
Followers
Tags
where
when
what
regression analysis
correlation
standardize success
investment in time
constant research
hard work
innate quality
farmers pay attention
lessons are simply a reflectio
lessons were gleaned
convinced with his approach
management lesson
store for better day
share the fruits of your labor
don’t shout at crop
run to fire in case of crisis
get your hands dirty
preparation is essential
mission/vision orientation
farmers are the lead character
wealth of life lessons
leadership lesson
5w’s and h
return to gemba
follow-up with employees
mix up the schedule
walk in teams
don’t suggest changes during w
document your observation
ask question
follow the value stream
focus on process and not peopl
prepare your team
have a plan
steps in gemba
the real place
gembutsu
japanese word “gemba”
what does gemba walk means?
functional
single
reactive
customer service v/s customer
first contact resolution (fcr)
customer churn rate
customer revenue minus the cos
how do you measure clv?
customer lifetime value (clv)
csat/ces/nps
customer effort score (ces)
csat
nps
surprising
desired
basic
unexpected
customer loyalty vs experience
customer experience
high-quality standards
strong shareholder value
cohesive management
stable workforce
engaged
cost reduction or containment
efficiency in processes and us
benefits of operational excell
cultural enablers
alignment toward common goal
result
success pyramid
efficient resource usage
commercial impact
employee engagement
customer satisfaction
continuous improvement
what is operational excellence
) employee hygiene
waste management
facility design
food preparation
food storage :
food safety management system
cost reductions
improvement of operations
supplier control
regulatory compliance
consumer safety
chill
cook
separate
clean
holding& serving
preparation & cooking
delivery& storage
personal & facility
food safety audits
unutilized talents
unnecessary transportation
extra processing
overproduction
excess inventory
extra motion
waiting time
defects
5s training
sustainability
shine
set in order
sort
shitsuke
seiketsu
sesio
seiton
seiri
benefits of 5s
iso 21001
iso 45001
iso 50001
iso 13485
iso 9001
iso 9000
relationship management
evidence-based decision making
continual improvement
system approach to management
process approach
engagement of people
leadership
customer focus
8 principles
register the quality managemen
conduct an external audit
quality management system
develop a quality management s
iso certification
customer needs change accordin
attitude change
customer expectation change
reverse
indifferent
delighters (excited quality )
one – dimensional (desired qua
must be (expected quality )
increase customer satisfaction
group your best features
identify priority areas
save time and money
when you want to enhance curre
when you want to impress your
when there is a limited resour
when there is a limited time
exciting needs
normal needs
expected needs
kano model
-- implement agent self
identify a facilitator
establish baseline
build calibration process
change in the process
before and/or after a critical
when a specified time period h
moving from one location to an
change in the instrument
a new instrument/ new auditor
calibration may be required
anova
ata /rtr
gage r&r
calibration
assessing any measurement inte
assessing procedures and opera
assessing the measuring device
selecting the correct measurem
msa
implementation plan
pugh concept
impact matrix
alternative solutions
parametric
non parametric test
chi-square test of association
2 proportion test
anova-one way
2-sample t test
bartlett/levene test
f-test
alternative hypothesis
null hypothesis
hypothesis testing
\
independent” variable .
dependent” variable
kemp design model
assure
addie
what you want to accomplish
improve the situation
will training help
behavioral change
why are we doing it
what is the point of the train
how
why
who
implement
development
design
evaluation
analyze
output variable (y’s)
input variable (x’s)
independent” variable
editor > layout tool
descriptive statistics report
enter distance
in x column
enter days
in y column
- ve value
+ ve value
correl” is the formula to be
a negative value
a positive value
a value of zero
symbol used is r
pearson correlation coefficie
relation between two or more c
organizations system
sustain the improved process
documenting
standardizing
allows evaluating
involves analyzing
validated before committing
appropriately tested
small scale
solutions alternatives
current situation
objective are clearly identifi
selects the problem
do – check /study – act
plan
study results
test potential solutions
identify your problem
implement the best solution
pdca
rpn=s*o*d
rpn number
unintentional failure
degraded failure
intermittent failure
partial failure
full failure
kaizen
cost of quality
environment factors
measurement systems
materials used
methods followed while process
human factors
tolerances
geometry
material properties
process fmea
design fmea
fmea
how to draw box excel
how to compare box plot
negative skew
positive skew
normal distribution
why box plot is useful
iqr =q3-q1= qn(0.75) –qn(0.25)
third quartile (q3 / 75th perc
first quartile (q1 / 25th perc
median (q2 / 50th percentile)
maximum
minimum
show outliers
skewness
spacings
quartiles
whiskers
descriptive statistics
what is box plot
s-m-a-r-t
set action plan against opport
list top 3 opportunity to be w
pointed towards opportunity
discuss on the challenges face
more time on just how they ach
mid performing
set correct expectation
ask how can we improve
and plan discussion
look for his area of interest
request to share best practice
instruct
discuss
listen (take feedback
explain describe give en
edge
sandwich feedback
who will give us feedback
we all need people
evaluate results
test the best solution
fish bone diagram
5 why technique
data collection
define problem with facts
trail and error
continuous observation
find patterns
examine pieces
set rules /goals
a process for identifying the
not on indi
focus on process
all team member should have th
open and honest communication
decision based on facts and da
customer focus (internal/exter
cpk
ppk vs cp
pp
application of cp and cpk
good values for cpk
calculate cpk
process capability – cp : th
usl
lsl
precision and accuracy
cp cpk
what process capability ?
clustered
stratified
systematic
random
design sampling plan -
quality journey
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