Effective & Management Communication: MMS Semester-I Presentation on Verbal Communication.

1. Student’s Name:
Nikita Daki
Pradnya Bodake
Nandini Sabban
Nikita Gondke
Devayani Urankar
Minakshi Gadge
Faculty Name: Prof. Meera kalaskar

2. WHAT IS COMMUNICATION?
 Communication is derived from Latin word
‘communis’ which means to make something
common, or to share something or to transmit or
to impart.
 Communication is act of transmitting information
or sharing of ideas, feeling, experience two or more
persons.

3. TYPES OF
COMMUNICATION
A. Verbal communication:
 It is written or spoken message that
uses the words to exchange ideas
/information.
B. Non verbal communication:
 Its an unspoken or unwritten
message that uses body language.
 It includes facial expression ,
gestures, eye contact ,physical
appearance etc.

4. VERBAL
COMMUNICATION
• According to bovee and others - verbal communication is the
expression of information through language which is composed of
words and grammar.
 Verbal communication means communication through spoken and
written words. It implies use of words which makes language.
 It is the ability to communication by using words.
 It includes the following contents :
1. Oral communication (speaking & listening)
2. Written communication (writing & reading)

5. ORAL
COMMUNICATION
 Oral communication is the process of expressing
information or ideas by word of mouth.
 Oral communication describes any type of inter-
action that makes use of spoken words.

6. TYPES OF ORAL
COMMUNICATION
• FACE TO FACE
COMMUNICATION
• TELEPHONE

7. • PUBLIC SPEECH
• INTERVIEW

8. • MEETINGS
• PRESENTATION

9. ADVANTAGES OF
ORAL COMMUNICATION:-
ADVANTAGES
MORE
POWERFUL
MORE
SUITABLE
MOTIVATION
IMMEDIATE
FEEDBACK
TIME SAVING
FLEXIBILITY

10. DISADVANTAGES OF
ORAL COMMUNICATION
DISADVANTAGESNO RECORD
CREATES
MISUNDERSTANADING
NO LEGAL VALIDITY LACK OF SECRECY
LATE DECISION
DEFECTIVE

11. WRITTEN
COMMUNICATION
 The communication which is performed through any
written document is called as written communication. In
other words, any message exchanged between two or more
persons that make use of written words is called as written
communication.
 Written communication is the most important and the
most effective of any mode of business communication.

12. Types of written
communication
• Email
• Letters

13. • Notice
• Reports

14. • Employee Manuals
• Memo’s
• circular

15. ADVANTAGES OF WRITTEN
COMMUNICATION-
ADVANTAGESEFFECTIVENESS
AUTHORITATIVE
DOCUMENT
EASILY
UNDERSTANDING
ACCEPTABILITY
REDUCTION OF
RISK
PERMANENT
RECORD

16. DISADVANTAGES OF WRITTEN
COMMUNICATION
DISADVANTAGES
LACK OF
FLEXIBILITY
LACK OF
SECRECY
EXPENSIVE
LACK OF
DIRECT
RELATIONS
WASTAGE
OF TIME
LATE
FEEDBACK

17. Informs
clarifies
correct
Feedback
power of influence
IMPORTANCE OF VERBAL
COMMUNICATION

18. Difference Between
Written And Oral
Communication
BASIS WRITTEN COMMUNICATION ORAL COMMUNICATION
What is it? Communication with the help
of text.
Communication with the help
of words of mouth.
Transmission of message Slow Speedy
Feedback Feedback takes time. Immediate feedback can be
given.
Media
Letters, memos, bulletins,
draft, report, newspaper are
the media here.
Telephone, Face to Face, oral
instruction or Order are the
media here.
Cost It is more costly than oral
communication.
It is less costly than written
communication.
Record It is always has permanent
record.
It does not have any
permanent record.
Flexibility Rigid. Highly flexible.
Legal evidence Written communication is
legal evidence.
Oral communication is not
legal evidence.

19. CONCLUSION
• Verbal communication is the use of words to share
information with other people. It can therefore include
both spoken and written communication. However, many
people use the term to describe only spoken
communication. The verbal element of communication is
all about the words that you choose, and how the how
they are heard and interpreted.
• Verbal communication is obviously an important part of
life as we use words to communicate. But have you ever
thought, that a small baby cannot use language or words
to speak, but he chooses signs to show his anger,
happiness, and sorrow.