1. Special Report
Fig. 1 Top 20 Locations
Country Total
1 India 514157
2 Philippines 97740
3 United States 42808
4 China 34672
5 Canada 32690
6 England /United Kingdom 23494
7 Brazil 10213
Spread of
8 Germany 9269
9 Australia 8544
10 Mexico 8412
Global
11 Ukraine 5816
12 Russia 5113
13 Belarus 4534
Delivery
14 Chile 3572
15 Sri Lanka 3317
16 Argentina 3241
Centers 17
18
19
Malaysia
South Africa
Singapore
2868
2855
2833
20 Poland 1963
by Ed Nair Note: Figures are based on data from over 150 companies
I nDIA, Philippines and the US are the three larg-
est locations in terms of number of people de-
ployed. India has a gigantic majority and heavily
polarizes the distribution to the extent that the num-
ber of people deployed in India is far higher than
Fig. 2 Next 10 Top Locations
21
22
23
Costa Rica
Japan
Hungary
the total of number of people in rest of the 32 coun- 24 Romania
tries. On an industry-wide basis, this would again 25 Bulgaria
hold true because companies like IBM, Accenture, 26 Czech Republic
HP Cognizant, Capgemini, who are not part of this
, 27 Vietnam
sample also have India as their largest locations. GS 28 Uruguay
29 Ireland
30 Egypt
GS100-2010 www. globalservicesmedia.com GlobalServices 15