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Presentation Making Big Data Operational

Is data really the new oil? Presentation in the Technology session "Bridging the Gap" of World Mail & Express Europe Conference in London 2018.

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Presentation Making Big Data Operational

  1. 1. Page 1Spectos GmbH All rights reserved 2001-2018 © TECHNOLOGY: BRIDGING THE GAP Making Big Data Operational Is data really the new oil? Niels Delater, CEO of Spectos GmbH 13.06.2018 WMX Europe
  2. 2. Page 2Spectos GmbH All rights reserved 2001-2018 © Where will we stand as an industry in the future? Do we still need letters or a mailbox? Where is the gap? What can technology do to/for the postal industry? How to make data operational?
  3. 3. Page 3Spectos GmbH All rights reserved 2001-2018 © “We always overestimate the possible changes for the next 2 years but underestimate the possible changes for the next 10 years!“ Bill Gates, 1996
  4. 4. Page 4Spectos GmbH All rights reserved 2001-2018 © On June 29th, 2007, Apple sold the first iPhone What did the world look like 10 years ago?
  5. 5. Page 5Spectos GmbH All rights reserved 2001-2018 © What did the world look like 10 years ago? Development of letter mail volumes from 2007 - 2012
  6. 6. Page 6Spectos GmbH All rights reserved 2001-2018 © What is the role of data today?
  7. 7. Page 7Spectos GmbH All rights reserved 2001-2018 © Do you own a smart phone? Yes No *Source Spectos Mailbox Monitor 2018, Date 05.31.2018 Surveyed : 1.807 Yes No Do you use Whatsapp or another messaging service? What is the role of data today?
  8. 8. Page 8Spectos GmbH All rights reserved 2001-2018 © How does the world look like today? Which quality standards are most important to you when communicating with your bank, insurance provider and or health provider? *Source Spectos Mailbox Monitor 2018, Date 31.05.2018 Surveyed : 1.807 Reliability Security Speed Personal Touch Tangibility Immutability
  9. 9. Page 9Spectos GmbH All rights reserved 2001-2018 © Whats in the mailbox today? Letters What items you regularily get in your mailbox? Leaflets Free Weekly Newspapers Daily Newspapers Small Parcels / Shipments Magazines *Source Spectos Mailbox Monitor 2018, Date 31.05.2018 Surveyed : 1.807
  10. 10. Page 10Spectos GmbH All rights reserved 2001-2018 © *Source Spectos Mailbox Monitor 2018, Date 31.05.2018 Surveyed : 1.807 How does the world look like today? 0,00% 10,00% 20,00% 30,00% 40,00% 50,00% 60,00% 70,00% 80,00% 90,00% 100,00% 18-34 35-44 45-54 55-64 65+ What type of communication do you prefer from your bank, insurance or health insurance? Letter E-Mail Onlineportal Personal Phone
  11. 11. Page 11Spectos GmbH All rights reserved 2001-2018 © What does the world look like today? - 9 % Letter mail volume in Germany from 1998 -2017 (in billion)
  12. 12. Page 12Spectos GmbH All rights reserved 2001-2018 © Do we still need letters or a mailbox? *Source Spectos Mailbox Monitor 2018, Date 31.05.2018 Surveyed : 1.807 89,62% 93,66% 94,80% 94,91% 96,49% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 18-34 35-44 45-54 55-64 65+ Can you imagine a future without a mailbox? Yes No Everything important comes by e-mail. Letter mail is unnecessary. The mailbox is only needed for small shipments. Because you can do almost everything online. It is fast and convenient . This seems realistic to me. However, I would only like it if shipments could be picked up in the immediate vicinity. A letter in the mailbox cannot be deleted by accident! I only take letter mail seriously. Someone paid money for it, so it must be important. Letter mail is unobtrusive. I don't want to watch everything on the computer every day. I like having paper in my hands. Because I receive many letters with ordered and auctioned goods, and often order things on the Internet!
  13. 13. Page 13Spectos GmbH All rights reserved 2001-2018 © *Source Spectos Mailbox Monitor 2018, Date 31.05.2018 Surveyed : 1.807 Do we still need letters or a mailbox? 89,62% 84,74% 85,47% 84,56% 87,11% 0,00% 20,00% 40,00% 60,00% 80,00% 100,00% 120,00% 18-34 35-44 45-54 55-64 65+ Do you believe, that there still will be letters in 10 years from now? Yes No
  14. 14. Page 14Spectos GmbH All rights reserved 2001-2018 © “Instead to learn how to control a vehicle, one wonderful day we will learn how to control the space around us!“ Wernher von Braun
  15. 15. Page 15Spectos GmbH All rights reserved 2001-2018 © What is the role of data today? What‘s in it for the customer? What is the end-to-end Experience?
  16. 16. Page 16Spectos GmbH All rights reserved 2001-2018 © Source Fraunhofer IML What is the role of data today?
  17. 17. Page 17Spectos GmbH All rights reserved 2001-2018 © What can technology do for the postal industry?
  18. 18. Page 18Spectos GmbH All rights reserved 2001-2018 © Analysis of local Social-Media-Groups & Panels  Dynamic Preferences  New Services: Hyperlocal customer driven convenience stores What can technology do for the postal industry?
  19. 19. Page 19Spectos GmbH All rights reserved 2001-2018 © Ordering ReceivingEverything inbetween What the Customer‘s Experience is about What the data collection & quality KPI‘s of postal operators are usually about How to make data operational? What the Customer‘s Experience is about #1 Collect relevant data from a customers perspective!
  20. 20. Page 20Spectos GmbH All rights reserved 2001-2018 © Hypothesis • The letter remains an effective and reliable "premium" standard interface even in a digitized economy → Reliability & Security vs. Speed • Delivery will become more complex and logistics chains will continue to split up and diversify in line with technological developments → Networks, digital infrastructures and cooperation via digital and physical standard interfaces will be critical success factors • Customer requirements for service quality is becoming more complex → customer / community oriented, transparent End-to-End service quality is the basis for a great „Customer Experience“ (J=customer wish, instead of J+1) What will the world look like in 10 years?
  21. 21. Page 21Spectos GmbH All rights reserved 2001-2018 © Communities Over 200,000 global participants Over 20 languages In-house support center Multi-channel response Support Project management for test mailings In-house lettershop Videocoding and data entry Different mail formats Smart Mailbox Ongoing mail volume measurements Monitoring of collection times Dynamic route planning Tracker End-to-End monitoring of entire process chain Real-time data from any point on earth Realiable cross border measurements RFID Measurements of individual process steps Real-time data at predefined transfer points Small, flexible and suitable for all types of logistics products Cockpits Display of real-time data in customized cockpits Immediate evaluation and control of any logistics process Alerts and Tickets TÜV certified data handling and monitoring solutions Reduce errors, improve transparency Good service quality is no accident How can data support you to deliver better?
  22. 22. Page 22Spectos GmbH All rights reserved 2001-2018 © Seite 22 Niels Delater CEO Telephone: +49 351 32025-206 Email: niels.delater@spectos.com www.spectos.com Thank you for your attention! For more information, just come up and say hello to me.

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